Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Huddersfield
Rating: 4.82

4.8 Rating 12,267 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 12,267 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 2nd May 2024

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cap fitted perfectly and stayed in place”

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Posted 1 year ago

Thank you Kathy for your fab review! We are so delighted to hear that you are happy with your recent purchase! All the best, SW Team

Posted 1 year ago

“Very prompt delivery”

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Posted 1 year ago

Thank you Ruth for your fab review, we really do appreciate it! All the best, SW Team

Posted 1 year ago

“Prompt service.I love the wig.I just need to have it trimmed now.I will keep this company in mind when I need another wig.”

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Posted 1 year ago

Thank you for your lovely review, we really do appreciate it. We are so delighted to hear that you love your new style! All the best, SW Team

Posted 1 year ago

“The wig for my mother is fabulous. Quality, colour and style looks very natural. Packaging was excellent. My only feedback is that for the price, the elastic and velcro at the back, to tighten the wig, could be slightly broader to grip better. Otherwise, well worth the purchase!”

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Posted 1 year ago

Thank you for your kind words, we really do appreciate it. We are so delighted to hear that you and your mother are happy with your recent purchase! Thank you also for the feedback upon the velcro strip, we will be sure to pass this onto our suppliers. All the best, SW Team

Posted 1 year ago

“Ordered hair topper was disappointed with style and colour,once communication was started with regards to a refund things were resolved quickly, would order again”

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Posted 1 year ago

Thank you Teresa for your review, we really do appreciate it. We're sorry to hear that you were unhappy with your recent purchase. However, it is lovely to know that you were happy with the service you had received. All the best, SW Team

Posted 1 year ago

“I bought the Twist Ups Wavy Hairware Hairpiece and love it. Everyone thinks it’s my own hair. I have sent for another hairpiece this time a Twist ups Straight Hairwear piece. Colour I chose is Golden Blonde/Butterscotch. I am hoping it comes in time for my holiday. Great customer service too. I don’t think I could live without my hair piece now and will certainly buy more over the year. Reasonable prices to buy them but cost of returning one was rather expensive. Need to find a cheaper way of returning items. Other than that I can’t fault SW. Thank You. Simply Wigs. Linda.”

Simply Wigs 4 star review on 14th February 2023

Helpful Report

Posted 1 year ago

Thank you Linda for your kind review, and for sharing your purchase with us, you do look amazing! We are so delighted to hear that you have found a style and colour which is perfect for you :) Thank you also for your feedback on the returns, we shall be sure to pass this on to the relevant people. If you require any assistance in the future, please do contact us! All the best, SW Team

Posted 1 year ago

“Its a rare thing for me to write a review as I'm very unwell.I must for Simply wigs. They are so outstanding I would tell anyone looking for help with any degree of hair loss to go them for the entire range of needs / wishes. They have the widest choice & a website that's so well laid out you're sure to find what you need.They not only have the best choice of every style & every colour for every occasion, from the most natural to theatrical,but their phone consultants are the kindest most helpful people, especially if like me you are feel fragile. Nothing is too much trouble.I was recently helped with returning a wig which didn't suit me. The kindness & the step by step practical help of a w-ful Team member bowled me over completely :) This lovely lady🥀 was was so generous with her guidance together practical help I was overwhelmed.I'm so looking forward to choosing my replacement!It's unusual to report on exceptional kindness. The personal touch is what sets S.W's head shoulders above all competitors.I was treated like a family friend,not a stranger.Try them. You'll be glad you did! 💕”

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Posted 1 year ago

Thank you Nicola for taking the time to write such a wonderful review, we really do appreciate it. We are so delighted to hear that you have enjoyed your Simply Wigs experience, as the Simply Wigs team are always going above and beyond for their customers. We completely understand how difficult it must be going through hair loss, so we do like to ensure all our customers feel comfortable with ordering and speaking with us. If you do require any assistance in the future, please do contact us on 01484 844557 :) All the best to you, SW Team x

Posted 1 year ago

“First time purchase of eyebrows, They are a little fiddly for me as I have arthritis in my hands. But I will continue using. I would prefer the colour to be a tad lighter, even though they are light blonde the still look very dark as I am a natural strawberry blonde. Overall I am happy, and will purchase again, although I am not quite sure as to why P&P was the price it was. I originally thought they were coming from abroad.”

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Posted 1 year ago

Thank you Yvonne for taking the time to review your experience with us, we really do appreciate it. It's lovely to know that you are happy with your purchase, and will be ordering again! We do offer the Simply Saver postage at £1.95, which is our cheapest option. If you would like to discuss any questions you have, please do call us on 01484 844557, and we shall do our very best to assist. All the best to you, SW Team

Posted 1 year ago

“My older wig was looking a bit frizzy and threadbare despite being lovingly cared for so I needed a replacement. My intention was to get a new one as close as possible in style and color to my older one. Selection was a breeze with the ability to target exactly the style/color/price and so on. I was especially impressed by the feature to 'rotate' the images at various angles. Delivery was reasonably prompt and the wig was well packed and some care instructions were included. Thank you for the enclosed Ferrero Rocher, by the way. A nice little touch! It was fairly close in appearance to my older one, the colors were a little more eye catching with the reddish tints being more obvious than I expected. It was also fuller than my older one and will need some styling at the front. These two issues can, I'm sure, be fixed at the hairdresser and the original was probably brighter when I got it anyway. I'm happy with it. Thanks.”

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Posted 1 year ago

Thank you Tony for taking the time to write your kind review, we really do appreciate it. It's lovely to know that you have enjoyed your Simply Wigs experience right from the beginning to delivery! The E-Commerce team have taken time to ensure the website is easy to navigate, so we will be sure to pass on your many thanks! We are also delighted to hear that you were happy with delivery, and enjoyed the chocolate treat :) We do agree that you will be able to have your order personalised (to perfection!) by an experience hairdresser. Please do let us know how you get on with your order and if we can be of any assistance, we are always here to help. SW Team x

Posted 1 year ago

“I found that my wig is a good fit and tapers into the neck well but I just find the fringe too thick and heavy and I don't know how to thin it out.”

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Posted 1 year ago

Thank you for your review, we really do appreciate it. It's lovely to know that you are happy with your purchase! We do have a shop here in Huddersfield, and we would be delighted to have you in for an appointment :) Alternatively, we would recommend that you go to a qualified hairdresser with experience in wig cutting. If you require any further assistance, please do contact us on 01484 844557 and we shall do our best to assist. SW Team

Posted 1 year ago

“Really helpful team and quick responses . Lovely company to work with.”

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Posted 1 year ago

Thank you Georgina for your lovely review, we really do appreciate it. We are so delighted to hear that you have enjoyed your Simply Wigs experience. All the best, SW Team

Posted 1 year ago

“I bought a Hot Hair scruffy updo not knowing what to expect. The colour was great for me luckily and after I worked out how to alter the wires (which are strong) I fixed it quite easily. Does make a special look for occasions. I do not know about washing or even how long they last so I decided to order another one the same in case they are not available in the future.”

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Posted 1 year ago

Thank you Jean for your brill review, we really do appreciate it. We are so delighted to hear you are happy with your purchase! If you do require any assistance with aftercare maintenance, please do contact us, we are always here to help. All the best, SW Team

Posted 1 year ago

“Pony tail hair piece ok. Side comb attachment would be great.”

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Posted 1 year ago

Thank you Linda for your review, we really do appreciate it. It's lovely to know you are happy with your purchase. If you do wish to discuss alternatives, please do contact us on 01484 844557 and we shall do our very best to assist. SW Team

Posted 1 year ago

“A very good selection and always prompt service in purchasing and returns if necessary. Would recommend Simply Wigs.”

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Posted 1 year ago

Thank you Laurenita for your kind words, and for recommending us, we really do appreciate it. It's lovely to know that you are happy with your experience with us. All the best, SW Team

Posted 1 year ago

“Very good service easy to order and keeped up to date on delivery .”

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Posted 1 year ago

Thank you Carol for your lovely review. It's lovely to know you are happy with your experience with us, and you were informed of delivery times regularly! All the best to you, SW Team

Posted 1 year ago

“I've had good experience with simply wigs. I order even 2-3 months and spend a lot of money. I was disappointed with my previous purchase. (The one prior to this one). I would have liked an offer of a small discount as the wig only lasted 2 weeks before it was terrible quality. Overall though my experience was good.”

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Posted 1 year ago

Thank you Sandra for your review, we really do appreciate it. It's lovely to know that you are happy with your overall experience with us! We are however sorry to hear your disappointment with one of your orders. We will be sure to organise for a member of our lovely Customer Service Team to contact you. All the best to you, SW Team

Posted 1 year ago

“I’ve ordered from S W for many years and always been very pleased with my purchases. On occasions when I’ve had to phone for advice, the staff are courteous & helpful. Delivery is usually quick but if there’s a delay, emails are sent with the relevant information.”

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Posted 1 year ago

Thank you for your lovely words and custom, we really do appreciate it. We are so delighted to hear that you have enjoyed your Simply Wigs experience :) All the best to you, SW Team

Posted 1 year ago

“Ordered 5 shampoos and 1 conditioner, but only received 3 of the above in the post, wasn’t sure they they had been send in 2 separate parcels but on calling them to check they were very efficient and checked stock to discover they had only posted the 3 out, they sent the other 3 out after the Christmas break, great customer service”

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Posted 1 year ago

Thank you Isabella for your kind review, we do appreciate it. We are sorry to hear that your order was incomplete, but is lovely to know this was resolved quickly :) We hope to hear from you again soon, SW Team

Posted 1 year ago

“Arrived safely despite the ongoing postal industrial action. Very pleased with the wig, colour is dark and rich and the crop style matches my current style very closely giving me a natural transition from one stage to another.”

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Posted 1 year ago

Thank you for your kind words, we really do appreciate it. It's so lovely to know that you are happy with your recent purchase, and seems to be perfect for you! Hope you enjoy the rest of your day, SW Team

Posted 1 year ago

“Good service, no quibble returns. Recommended”

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Posted 1 year ago

Thank you Jayne for your brill review and for recommending us, we really do appreciate it :) All the best to you, SW Team

Posted 1 year ago

Simply Wigs is rated 4.8 based on 12,267 reviews