UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really, truly disappointed that no one can supply a new lower dishwasher basket for my excellent Bush dishwasher made in 2017. This renders an excellent machine unusable and destined for the dump. Why not lobby to require manufacturers to supply dishwashers with stainless steel baskets? My basket is worn out: the plastic coating has perished, which allows the steel under the coating to quickly rust and fail. Planned obsolescence (and therefore eco-suicide) - plain and simple. Such a shame.”

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Posted 5 years ago

“We purchased in sept 2020 a replacement sealed unit/ cutting blade for our SMEG blender, this fits into the glass jug ,it is removable for cleaning purposes ,Being retired we only have used this blender around 12 times since fitting the new blade unit, we became aware of the noises from the new replacement blender roller bearing/unit blade and contacted Whitegoods for a replacement under warranty as the part was only 4 months old ,after several emails with whitegoods discussing the defective part ,they are not prepared to supply our exchange /replace the part ,saying the part first has to be returned ,then we have to wait the process .we paid postage to return the part to submit a warranty claim to whitegoods supplier (SMEG ) .we are told this could take 3 months , based on our experience we would not buy a SMEG our replacement part again.”

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Posted 5 years ago

“Excellent advice. Thank you”

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Posted 5 years ago

“Found the SMEG oven seal easily on their website, placed the order and it arrived in sealed SMEG spares bag. No fuss.”

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Posted 5 years ago

“Still waiting for delivery of my order, but customer service was responsive to my query and explained that the delivery delay was due to customs problems.”

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Posted 5 years ago

“Messaged to check on Servis spare parts for a fridge freezer and received a reply by return which was very helpful. Thanks”

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Posted 5 years ago

“Product arrived damaged, I contacted customer services and they ordered a replacement immediately - definitely recommend”

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Posted 5 years ago

“friendly helpful staff even though on this occasion i did not buy any parts”

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Posted 5 years ago

“My Order was dispatched promptly, and arrived before the date expected. Unfortunately, through nobody's fault, the article proved too small for my device, and I needed to return it. Upon return, I was promptly refunded in full.”

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Posted 5 years ago

“Responded to my question in good time”

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Posted 5 years ago

“Spot on just as described”

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Posted 5 years ago

“Spares department worked hard trying to find my required part. Alas to no avail. Good follow up information sent with the return email. Thanks to the team.”

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Posted 5 years ago

“Amables, y profesionales. Me orientaron perfectamente, en lo que necesitaba.”

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Posted 5 years ago

“We broke a drawer front on our freezer - found replacement on Whitegoods website - good price and fits perfectly Delivery time was long but to be fair that was indicated at time of order. I did contact the seller for an update and received a speedy response. Very happy overall with item and service. Thank uou”

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Posted 5 years ago

“My experience directly with UK Whitegoods was great, excellent communication. However the item purchased was left in my garden by Hermes with nothing through email or through my door to say delivery had been made and the product must have been in my garden for days before I noticed it. The padded envelope was disintegrated in parts. Luckily the part had been packed brilliantly so wasn’t damaged.”

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Posted 5 years ago

“I myself ordered the wrong part but I sent an email and they got straight back to me to sort it”

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Posted 5 years ago

“Ordered spare bulbs for my AEG cooker hood which I could not source via AEG. Despatch and packaging were done quickly, however delivery was very slow due to the weather conditions at the time.”

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Posted 5 years ago

“Excellent advice given even though they did not have the part in stock.”

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Posted 5 years ago

“The response to my email enquiry was almost immediate with information which was spot on at the right price. Will definitely buy again.”

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Posted 5 years ago

“Goods arrived in good condition and I have kept my receipt so that I can use/recommend this company in the future”

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Posted 5 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews