UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service 👍”

Helpful Report

Posted 5 years ago

“I still haven’t received my goods - ordered in October- having chased for them I was advised they were delayed coming from Italy. No-ones fault obviously given current circumstances with COVID. But it would be nice to be kept up to date. Communication is very bad. I’m the one doing any work!!!”

Helpful Report

Posted 5 years ago

“We couldn't be happier with our purchase! Our item arrived as expected and we were able to repair our beverage cooler successfully. We will definitely use UK Whitegoods in the future for our repair needs.”

Helpful Report

Posted 5 years ago

“I order the part about 3 weeks ago ,i pay extra for delivery to come more faster and I didn't receive it yet,and I take my mind from it as I would never receive it ..”

Helpful Report

Posted 5 years ago

“Delay in receiving due to issues over shipments from EU but just right when they did arrive”

Helpful Report

Posted 5 years ago

“Excellent service. Did all the searching for me & Solved my problem with no trouble at all. Would definitely recommend.”

Helpful Report

Posted 5 years ago

“Gave very helpful advice about the availability of a spare part”

Helpful Report

Posted 5 years ago

“When it came it was fine, but I paid extra for quick delivery and it still took over a week”

Helpful Report

Posted 5 years ago

Covid/Christmas/Shipping mayhem.... need we say more?

Posted 5 years ago

“My delivery has not yet been shipped after over a month since ordered.”

Helpful Report

Posted 5 years ago

That's because due to the pandemic they've not made any. Mainly as the plant that makes them is closed, which is kinda a problem as we explained. But, not one of our making. When they do we'll send it but it's a bit rough to give us a one-star review for doing all we can to get you one as fast as possible. Unless you want a refund and us to cancel the order of course, which is not a problem to do but, you won't then get one.

Posted 5 years ago

“As a first time user of the UKwhitegoods site and forums my experience of the help and knowledgeable support is all good. Well, excellent in fact. Our microwave oven had ceased to work and I was struggling (without a circuit diagram) to diagnose the source of the malfunction and in addition was looking in entirely the wrong part of the circuit. I received an immediate reponse to my post for help from Dave at Electrofix who correctly suggested the likely failed component, which once replaced solved the problem. I've since alerted my friends of the existence and support that I received and I'm sure that I'll keep an eye on this useful site. As a compulsive fixerof things rather than a 'buy it again' it is very encouraging to know that I am not alone! Jonathan”

Helpful Report

Posted 5 years ago

“I purchased a gas cooker hob knob ,the part I ordered was not as indicated on there website.when I received the part I noticed there were numbers around he diameter of the knob which were not shown on there website ,my requirements were a completely plain knob .I contacted the company to see why they had sent me this particular item they said that's what I had ordered ,they said after I indicated my requirements the part was obsolete .I ended up sending the part back at my expence .I got the correct part I needed from espares in the end”

Helpful Report

Posted 5 years ago

Maybe, if you'd looked out what model it was before ordering then finding it didn't fit and asked before all that we'd have told you then it was obsolete and no other would fit, even if it looked like it. Which is what we had to tell you when you discovered it wouldn't fit. Instead, you chose to order something that looked kinda like what you needed on blind faith that all went horribly wrong, which is somewhat unsurprising really. A lesson learnt perhaps on how not to look for parts. And, given it is completely obsolete and eSpares parent company is the UK distributor we'll let the audience decide how truthful it is that they had one.

Posted 5 years ago

“Such wonderful service as always. You always have all the spare parts and very easy to use website. Prices are also much cheaper here for the same product else were. Thank you all so much for staying open during Covid.”

Helpful Report

Posted 5 years ago

“Very helpful. Person I contacted explained the problem with my indesit 10 warrenty and the likely cost to me from having a part under guarantee fitted plus labour. Many. Thanks for advice and support”

Helpful Report

Posted 5 years ago

“Good service, goods arrived as promised. Would recommend this company!”

Helpful Report

Posted 5 years ago

“Thank you for sourcing the part and the speedy delivery. I shall use again when necessary”

Helpful Report

Posted 5 years ago

“Very good service didn’t have the part l needed in time but l contacted them and they refunded straight away”

Helpful Report

Posted 5 years ago

“Cooker knobs came quickly, were fairly priced and were just what we needed. Thank you”

Helpful Report

Posted 5 years ago

“Ordering was simple, part was confirmed as being the correct one for our appliance, which was a confidence boost and delivery was quick and efficient with regular updates. The part was of high quality and our cooker is now back in use.”

Helpful Report

Posted 5 years ago

“The information that you provide on white goods products is very good.”

Helpful Report

Posted 5 years ago

“Hob burner was a good price, and works perfectly.”

Helpful Report

Posted 5 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews