SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,812 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

Write Your review

Tell us how SHO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1620

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would have left zero stars as I have not received any of the goods ordered.”

Helpful Report

Posted 2 years ago

Hi Marie, I can see that you've actually pre-ordered your Sports Bottle with a shipping date of 30/04 so you will not receive your order until we've received our delivery in April. If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to assist you :) Best wishes, Ellie

Posted 2 years ago

“Love my sho bottle but unfortunately the straw lid doesn’t work. All I get is air when I drink from it, rendering it useless. Hoping customer services gets back to me to resolve.”

Helpful Report

Posted 2 years ago

“I have received a faulty cup and have been trying to get hold of the company for a week. my email has not been responded too, i’m very disappointed as the reviews were so good… unfortunately my experience isn’t so good. i’m still awaiting a response regarding the faulty cup that I bought for my young daughter”

Helpful Report

Posted 2 years ago

Hi Kate, Thanks for your review. I've had a little look into this and I can see that we tried getting back to your emails but they kept bouncing back due to your inbox being full. I can see that you've now provided us with an alternative email address to contact you on but you haven't replied to us as of yet. If you could get back to us, we'll be able to arrange for the replacement Straw Lid to be sent out to you :) Best wishes, Ellie

Posted 2 years ago

“I ordered the pacto cup. It doesn't tell you in the info that the sip hole doesn't close, this means my drink doesn't stay hot and obviously it spills out. I contacted customer service and asked to return it, they said I could but had to pay postage, it doesn't tell you this on the website either! They told me I could purchase another lid which is splash proof(not leak proof) but obviously at a further cost to myself -why aren't you able to choose this lid with the original purchase??! Also doesn't fit in a car cup holder. Very poor design.”

Helpful Report

Posted 2 years ago

Hi Jill, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Pacto. Unfortunately, at the moment it's not leak proof but we do have optional splash proof lids available on the Pacto product page. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 2 years ago

“Been ordered for weeks and still no sign of it arriving but you ask me for a review???”

Helpful Report

Posted 2 years ago

Hi Ian, I've had a little look into this and I can see that you've actually pre-ordered your Food Flask with a shipping date of 28/02. However, we received our Food Flask delivery earlier than expected so we're working on dispatching all pre-orders as quickly as we can. Your order should be with you soon. I hope you love it when it arrives :) Best wishes, Ellie

Posted 2 years ago

“I bought a food flask for my daughters lunch but it DOES NOT keep food warm. Not even in the space of 2 hours after I had made the food and it was too cold for my daughter to eat.”

Helpful Report

Posted 2 years ago

Hi there, I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll be able to help with this. Best wishes, Ellie

Posted 2 years ago

“I ordered two new bottle tops and at the last click of the order managed, unbeknown to me, agreed to buy another product. I was unable to delete this and when I immediately contacted Sho they didn’t respond until it was too late to alter the order. Their advice was to refuse the delivery which is impossible unless you stay at home until it arrives. No refund, just pure trickery. Really shocked at the lengths a company will go to.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review :) I've had a little look into this and I can see that we were unable to catch your order to remove the item you accidentally added in time as it had already left us. Unfortunately you didn't use one the the keywords outlined in our FAQs so your email was not picked up in time. We receive a high volume of emails everyday so we advise that you add the keywords 'Cancel' 'Edit' or Amend' to the subject line of your email if you ever make a mistake on your order so we can catch this in time to change this for you. We otherwise get back to our emails in time and date order. However, you're more than welcome to return the unwanted item to us for a refund. If you pop across an email to support@shoreusable.com, we'll be able to send you across the return details. Best wishes, Ellie

Posted 2 years ago

“Horrendous delay in delivery, no communication, no attempts to resolve complaint when raised and now harassed by advert emails.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review! I'm really sorry about the delay on your order. I've had a little look into this and I can see that your order was caught up in the Royal Mail strikes just before Christmas. Unfortunately, due to the extra volume of parcels and the several strike days carried out by Royal Mail this did cause a backlog in the postal system so we were seeing significant delays on our deliveries at the time. However, I can see that we did keep in contact with you to check on the status of your order and it was eventually delivered on the 19th December. Unfortunately, Royal Mail's industrial action was out of our hands and we can only apologise on their behalf for the delivery delays. Best wishes, Ellie

Posted 2 years ago

“I purchased a travel mug, which I thought had a sealed lid. It has a small opening which doesn't close which means I cannot use it as a travel cup. I feel very disappointed 😞 I purchased a food flask previously which wa great that's why I chose your brand.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Calix. Unfortunately, at the moment it's not leak proof but we are hoping to release a closable splash proof lid in the near future. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 2 years ago

“Absolutely rubbish, primed first with boiling water, food was cold. I left a complaint and no answer? Shocking!”

Helpful Report

Posted 2 years ago

Hi there! I'm really sorry to here this. This doesn't sound right - I've had a little search through our emails and it doesn't look we've received anything from you. If you pop an email across to support@shoreusable.com, we'll be able to help with this :) Best wishes, Ellie

Posted 2 years ago

“Poor customer service and expected to pay for returns, I emailed asking even if faulty and never got a reply! Food flask doesn’t keep food hot and was just told our hot water in and pre heat? Shocking and won’t buy again”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review! I've had a little look into this and I can see that you did not tell us that you had received a faulty product - just that you no longer wanted the item you had received as it arrived too late for the event you needed it for. If you pop across an email to support@shoreusable.com, we'll be able to help with your Food Flask issue. Best wishes, Ellie

Posted 2 years ago

“Very disappointed. Liquid leaks out of the lid when closed. Not fit for purpose.”

Helpful Report

Posted 2 years ago

Hi Jill, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Pacto Slider Lid. Unfortunately, the lid is splash proof rather than leak proof so will see some spillage if you tip the Pacto up. It's more designed to stop/slow down small spillages on-to-go. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 2 years ago

“Didn’t keep my soup hot was extremely disappointed”

Helpful Report

Posted 2 years ago

Hi Sarah, I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll get this sorted for you. Best wishes, Ellie

Posted 2 years ago

“Only keeps food warm for a Maxy of 2 hours - cold stew no thanks”

Helpful Report

Posted 2 years ago

Hi Chris, I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll get this sorted for you. Best wishes, Ellie

Posted 2 years ago

“Food flask arrived damaged got no joy from sho”

Helpful Report

Posted 2 years ago

Hi Mr Philip, I'm really sorry to hear this. I've had a look into this our end and I can see that we asked you to send over some photos of the damage on the 8th November but we never heard anything back from you so this wasn't resolved. If you get back to us via email, we'll be able to get the damaged item replaced for you :) Best wishes, Ellie

Posted 2 years ago

“Bought a flask for my son and after three hours the food is barely warm. Contacted customer service and they replied asking me to do a 10 hour test. I didn't hear back. Emailed again and not heard back. Would not waste my money again!!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review. I can see that you only got back to us on Friday afternoon (after you accidentally sent across a blank email previously). Please be aware that our customer service is a very small team of two (and they do not work over the weekends) so you will not receive an immediate reply from them. They'll get back to you as soon as we can to resolve this for you. Our average response time is 2-3 working days. Best wishes, SHO

Posted 2 years ago

“BAD CUSTOMER SERVICE SHO sneakily added the option to buy something I didn't want onto my purchase and I thought I was buying my initial order but the extra item had been added. Sent an email immediately saying i didn't want the extra item but they didn't reply until after the item had arrived (quite a few days after I'd sent the email) and now they are making me pay postage to return it. Totally unfair that I am paying as they can't reply in a timely way and adding the extra item is unacceptable. Will not shop with them ever again.”

Helpful Report

Posted 2 years ago

“This review is purely as the after sales is shocking...bought 2 flask which did not keep the food hot or even warm after 6 hrs ..after numerous emails to the aftersales taking forever to reply i was asked to test tbe flasks for 10 hrs which i have done to no joy i was asked return these flasks in which i did on the 2oth dec i have not herd a thing from them which is shocking they are quick enough at taking your money but not so quick to even acknowledge the faults....I would not rate these at all. Very disappointed ...still awaiting emails regarding these”

Helpful Report

Posted 2 years ago

“Horrible experience with ordering! I ordered on 11/25/22 and 7 weeks later, I have not received my items! Customer service is VERY slow in responding to emails!”

Helpful Report

Posted 2 years ago

“Bad design. Bought 2 and whilst the colours are lovely, the lids are stainless steel and you can’t drink it whilst it’s hot as burns your lips!”

Helpful Report

Posted 2 years ago

SHO is rated 4.8 based on 28,812 reviews