I ordered the pacto cup. It doesn't tell you in the info that the sip hole doesn't close, this means my drink doesn't stay hot and obviously it spills out. I contacted customer service and asked to return it, they said I could but had to pay postage, it doesn't tell you this on the website either! They told me I could purchase another lid which is splash proof(not leak proof) but obviously at a further cost to myself -why aren't you able to choose this lid with the original purchase??! Also doesn't fit in a car cup holder. Very poor design.
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