SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,859 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1623

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely bottle but quantity not showing”

Helpful Report

Posted 1 week ago

“Was a little disappointed after all the hype, doesn't seem to keep my water cold as long as my £5.00 Lidl bottle Love it's style and looks, but not great at performance 😕”

Helpful Report

Posted 1 week ago

“Nice colour. Not as good as I expected it to be, found that the drink lid is annoying, a flip option would be good and it doesn't keep cool for as long as others I have tried, even with ice cubes. Its OK but il probably pass to the kids to use and order a new one elsewhere”

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Posted 1 week ago

“Love the bottle but it does not keep the water as cool as it came from the tap.”

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Posted 2 weeks ago

“Ok I'm happy with the heat retention of my SHO bottle and the quality seems very good. So why not a 5 Star review? Because I ordered a Blue bottle and a green one arrived. As I needed to use it, I couldn't send it back!”

Helpful Report

Posted 2 weeks ago

“To start with the attachments wouldn’t stay on when taking the lid off. After a while it started to stay on but now the Guzzler attachment won’t come off at all. The bottle keeps drinks very cold which is good but annoying the attachments are how they are.”

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Posted 2 weeks ago

“Didn't stay hot as hoped brew tea at 8 30 just about drinkable 12 30, not used for cold drink.”

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Posted 2 weeks ago

“Unfortunately I was unable to give a zero star review. Didn't keep my drink cold for more than a few hours. I genuinely think it was a waste of money...unless you like drinking warm water!”

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Posted 2 weeks ago

“Slow delivery and horrible metallic taste from the bottle. Big clunky handle which doesn’t fold flat. I guess you get what your pay for. I’ll add it to the cupboard of other unused water bottles.”

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Posted 1 month ago

“Bottle is ok”

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Posted 1 month ago

“I bought 2 products one was the fast drink straw water bottle SHO guzzler, which I love and is excellent, the other was the SHO Pacto tumbler, I am not happy with this as it leaks and doesn’t keep drinks warm for 4 hours as stated, I got this as a travel mug but it is no use as it has a tiny hole in the top which leaks when you move, so I have gone 3 stars as love one product but not the other.”

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Posted 1 month ago

“I have found customer service really bad. I emailed to say water bottle was never delivered to my address. I was ask to email details but they kept asking for more.”

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Posted 1 month ago

“I love my bottles and bought them as I thought they would be more hard wearing than other bottles. Unfortunately I am clumsy and dropped my bottle on the first use. The top part cracked and a bit fell off. They said they couldn’t do anything which I understand as I’d dropped it but it was a bit gutting as it was my first use of the bottle. A bit of glue later I solved the problem. So far not leaking and ok and being very careful. They did offer reduced cost for a replacement top of bottle. I’d say great bottle but be careful as if dropped it will crack the lid.”

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Posted 1 month ago

“It ia actually very small to compare to my expatations”

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Posted 2 months ago

“Not a fan of the lid which pops off if you don’t put it on with the sippy part open. Otherwise it’s ok.”

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Posted 3 months ago

“Great looking product , but I heated soup at 545am , opened flask at 12pm ....and soup was luke warm at best .....I hope this was a blip ! If not then does not do what it alleges”

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Posted 3 months ago

“Disappointed! I bought 2 coffee cups as they look great but I've been let down on functionality. Both leaked when standing upright in a bag and definitely don't stay hot for 4 hours. I make coffee at home and drink it a couple of hours later and it's lukewarm. Unfortunately they don't live up to my expectation.”

Helpful Report

Posted 3 months ago

Hi Emma, Thanks for your review and for your feedback! I'm sorry to hear that the Pacto wasn't what you were expecting. Unfortunately, it is only splashproof rather than leakproof so we do advise that it's kept upright at all times to avoid any leakages. Splashproof means that it will slow down any spillages but it will still leak if it's tipped up. Apologies for any inconvenience caused. However, they should be keeping your drinks hot for up to 4 hours. If you believe they are not performing as they should, please reach out to our support team via support@shoreusable.com and we'll be able to look into this for you. Best wishes, Ellie

Posted 3 months ago

“Love the deep pink colour and the 500ml water bottle with straw lid. Easy to flip up and down. I’m not a huge fan yet of the matching coffee cup I got. The round bowl like one. Iv had coffee slip down my chin , onto my uniform at times. Just not the most easiest of drinking so I need to either be very careful or save it for home as it does keep my drink warm after heating wjth hot water prior.”

Helpful Report

Posted 3 months ago

Hi Carla, Thank you for taking the time to share your thoughts with us! I’m glad to hear that you're getting on well with your bottle. However, I’m sorry to hear that you're having difficulty with the coffee cup. We understand that the round design can take some getting used to, and spills can be frustrating. Your feedback is invaluable, and I’ll make sure to pass it along to our design team as they continually work on improving our products. If you ever have any other concerns or require assistance, please don’t hesitate to reach out. Best wishes, Ellie

Posted 3 months ago

“Gorgeous bottle but arrived dented!”

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Posted 3 months ago

“I did not get the size and colour I was looking forward for, you sent me the same colour for the 2. I will be pleased if one can be charged. Thank you.”

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Posted 4 months ago

SHO is rated 4.8 based on 28,859 reviews