SHO Reviews

Name: SHO
Rating: 4.79

4.8 Rating 28,602 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,602 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bottle is ok”

Helpful Report

Posted 22 hours ago

“I bought 2 products one was the fast drink straw water bottle SHO guzzler, which I love and is excellent, the other was the SHO Pacto tumbler, I am not happy with this as it leaks and doesn’t keep drinks warm for 4 hours as stated, I got this as a travel mug but it is no use as it has a tiny hole in the top which leaks when you move, so I have gone 3 stars as love one product but not the other.”

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Posted 6 days ago

“I have found customer service really bad. I emailed to say water bottle was never delivered to my address. I was ask to email details but they kept asking for more.”

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Posted 1 week ago

“I love my bottles and bought them as I thought they would be more hard wearing than other bottles. Unfortunately I am clumsy and dropped my bottle on the first use. The top part cracked and a bit fell off. They said they couldn’t do anything which I understand as I’d dropped it but it was a bit gutting as it was my first use of the bottle. A bit of glue later I solved the problem. So far not leaking and ok and being very careful. They did offer reduced cost for a replacement top of bottle. I’d say great bottle but be careful as if dropped it will crack the lid.”

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Posted 1 week ago

“It ia actually very small to compare to my expatations”

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Posted 2 weeks ago

“Not a fan of the lid which pops off if you don’t put it on with the sippy part open. Otherwise it’s ok.”

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Posted 1 month ago

“Great looking product , but I heated soup at 545am , opened flask at 12pm ....and soup was luke warm at best .....I hope this was a blip ! If not then does not do what it alleges”

Helpful Report

Posted 2 months ago

“Disappointed! I bought 2 coffee cups as they look great but I've been let down on functionality. Both leaked when standing upright in a bag and definitely don't stay hot for 4 hours. I make coffee at home and drink it a couple of hours later and it's lukewarm. Unfortunately they don't live up to my expectation.”

Helpful Report

Posted 2 months ago

Hi Emma, Thanks for your review and for your feedback! I'm sorry to hear that the Pacto wasn't what you were expecting. Unfortunately, it is only splashproof rather than leakproof so we do advise that it's kept upright at all times to avoid any leakages. Splashproof means that it will slow down any spillages but it will still leak if it's tipped up. Apologies for any inconvenience caused. However, they should be keeping your drinks hot for up to 4 hours. If you believe they are not performing as they should, please reach out to our support team via support@shoreusable.com and we'll be able to look into this for you. Best wishes, Ellie

Posted 2 months ago

“Love the deep pink colour and the 500ml water bottle with straw lid. Easy to flip up and down. I’m not a huge fan yet of the matching coffee cup I got. The round bowl like one. Iv had coffee slip down my chin , onto my uniform at times. Just not the most easiest of drinking so I need to either be very careful or save it for home as it does keep my drink warm after heating wjth hot water prior.”

Helpful Report

Posted 2 months ago

Hi Carla, Thank you for taking the time to share your thoughts with us! I’m glad to hear that you're getting on well with your bottle. However, I’m sorry to hear that you're having difficulty with the coffee cup. We understand that the round design can take some getting used to, and spills can be frustrating. Your feedback is invaluable, and I’ll make sure to pass it along to our design team as they continually work on improving our products. If you ever have any other concerns or require assistance, please don’t hesitate to reach out. Best wishes, Ellie

Posted 2 months ago

“Gorgeous bottle but arrived dented!”

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Posted 2 months ago

“I did not get the size and colour I was looking forward for, you sent me the same colour for the 2. I will be pleased if one can be charged. Thank you.”

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Posted 2 months ago

“I bought 1 of the thermal cups & as I washed it out shook it to clean it the lid flew OFF (dangerous)”

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Posted 2 months ago

“Really pretty food flask doesn't keep food for as long as they say tho however my cold lunch like fruit and yogurt keeps cool for ages just hot food for me after 2 hours it's lukewarm despite warming like the instructions state”

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Posted 2 months ago

“Disappointed, my mistake as didn't read the description properly. It isn't leak proof which makes it unsuitable for my use. Also find it uncomfortable to drink from as the slider hits your nose as you drink. My super market flask which is half the price is a better design and leak proof.”

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Posted 2 months ago

“The service was fine but I’m disappointed with the products.”

Helpful Report

Posted 2 months ago

“They’re good cups. They keep drinks hot/cold, whichever preference you have. I personally don’t like the lids as they push in rather than screw, meaning the cups aren’t leak proof. Nice cup, but I wouldn’t have kept it if it wasn’t in the sale.”

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Posted 3 months ago

“Lovely looking but leaked everywhere. I k ow it's not completely leakproof but in my case it went everywhere. Shame”

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Posted 3 months ago

“Drink flasks perfect food floss.I can't say the same.”

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Posted 3 months ago

“Looks wise, I love my ' guzzler ' , BUT as for functionality, ime not overwhelmed tbh ! Only had this a few weeks and it already looks like it's been on an ascent to K2 N back , Ohh and it leaks !! Sorry, but ime not a happy bunny.”

Helpful Report

Posted 3 months ago

“Good quality product but the coffee cup is too big. Doesn’t fit in cup holders and it’s quite big to hold in your hand.”

Helpful Report

Posted 3 months ago

Hi Shauna, Thanks for your review, it's really appreciated :) I'm pleased to hear that you love the Pacto mugs! Unfortunately, they are a little wide at the base as they were designed to be like stemless wine glasses so they won't fit in most cup holders. Apologies for any inconvenience caused. We have received feedback from our customers to say that they've had success with a cup holder extender so this may be something you'd want to look in to if you intend on using them in your car :) If you have any questions or if there's anything we can do to help in the future, please let us know. Best wishes, Ellie

Posted 3 months ago

SHO is rated 4.8 based on 28,602 reviews