SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.77

4.8 Rating 31,384 Reviews

94 %

of reviewers recommend SHO

4.8

Based on 31,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1661

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already had 2 Sho bottles..they were pressies from family..who have them. Really do keep drinks hot for 12 hours and cold do stay lovely and cold..just bought my third as loved the design.”

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Posted 6 hours ago

“Lovely bottle very smart design-Great customer service- my bottle arrived with a small dent - I contacted customer services and a replacement was sent out straight away”

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Posted 7 hours ago

“Delivered as stated and really impressed with the quality of the product. I've already dropped it twice and there is no sign of the impacts on the body. The colour is fabulous too which is a nice bonus.”

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Posted 7 hours ago

“Brilliant for hot and cold drinks Tried many before this bottle but the best yet”

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Posted 10 hours ago

“Have 2 SHO bottles, love them both. Bought one for my wife, daughter and grandson but he prefers to use mine. We have 5 SHO bottles in the family, they just work really well.”

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Posted 10 hours ago

“Great service and product. Kept me updated on delivery.”

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Posted 11 hours ago

“Great company that doesn't stand still.”

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Posted 12 hours ago

“Brought the newt bottles for the fact they can hold fizzy pop. 750ml and 500ml. I love the colours I ordered charcoal and honey. The two different drinking lids are great. They are eays to clean as they all come apart. When you put fizzy pop in, it does fizz out when u flick the lid open, which I wasnt quite expecting so does cause a mess :-O so not 100% fizzy pop proof. Ive tried opening it slower and still cant stop it spraying everywhere.”

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Posted 16 hours ago

“Great choice. Did take quite a few days to arrive but maybe that felt longer because I was desperate to get my hands on it.”

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Posted 17 hours ago

“I have bought 4 of these water bottles, 2 for myself, handbag size and Newt - and 2 for my friends birthdays so I think that says what I think about these bottles!! Love them !!”

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Posted 17 hours ago

“I purchased mine for a present so I can’t really comment but they looked nice & delivery was very quick”

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Posted 17 hours ago

“Over the moon with my bottle it’s even better than you say absolutely class ..”

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Posted 1 day ago

“Extremely poor service by Sho when I placed my order. No way to change it so they sent two blush pink ones for a husband and wife!!”

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Posted 1 day ago

“I'm very happy with my bottles. I've bought 3, which 2 stays for my granddaughters and other goes to South Africa.”

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Posted 1 day ago

“Love it just what I was looking for happy as Larry.”

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Posted 1 day ago

“Very pleased with my little bottle. It is the ideal handbag size. Only thing is I cant take it through Newcastle Airport Security as it is classified as double skinned/thermos. I will have to pack it in my hold luggage.”

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Posted 1 day ago

“Have 3 sho drinks and a food flask ,can't beat them for keeping your drinks hot or cold .love the newt bottle for fizzy drinks and use of a straw”

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Posted 1 day ago

“I‘ve bought a few bottles now for every member of the family. What a revelation! Drinks stay cold for more than 24 hours. We have taken them everywhere from work to the cricket field, and they have been indispensable especially during the heatwaves.”

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Posted 1 day ago

“I would not buy SHO's children's bottles again and cannot recommend them based on our experience. We purchased two children's bottles directly from SHO and, over a relatively short period, three of the four lids we owned lost their silicone valves and began leaking. The valves are apparently designed to be removable for cleaning, but in our experience they were far too easy to dislodge and lose. Once the valve is missing, the lid becomes unusable. When the first lids failed, we assumed we had somehow damaged or lost the valves ourselves and spent a further £16 purchasing two replacement lids. It was only later, after contacting customer services, that we learned SHO routinely supplies replacement valves free of charge because they are commonly lost during cleaning. Had this been made clear at the time, we would never have purchased replacement lids. For a premium children's product, I found the bottles far more high-maintenance than expected. A children's water bottle should be reliable, durable and easy to live with. Instead, we found ourselves regularly checking whether the valves were still present before putting the bottles in a bag, as a missing valve results in leaks. The idea that a children's bottle requires this level of attention during routine family life seemed unreasonable. I also found the marketing somewhat confusing. The bottles are described as being suitable for "little hands" and "nursery cubbies", yet the recommendation that they are suitable for ages 4+ and not suitable for children under 3 due to small detachable parts appears within the expandable specifications section of the product page. Customer service remained polite throughout but, in my view, consistently prioritised defending the product over resolving the issue. My request for reimbursement of the replacement lids was refused, despite the fact that I only purchased them because I was unaware replacement valves were available. SHO eventually offered £16 store credit instead, but only for future purchases from the same company. When I explained that I no longer intended to buy SHO products due to my experience, I requested that the credit be converted into replacement lids. This was also refused. Replacement valves were eventually supplied, for which I am grateful, but the overall experience left me with the impression of a company doing the absolute minimum necessary to close a complaint while presenting it as exceptional customer service. Ultimately, the issue was not the £16. It was the combination of a poorly thought-out design, repeated failures across multiple lids, and a customer service approach that felt more obstructive than genuinely helpful. I won't be purchasing SHO products again.”

Helpful Report

Posted 1 day ago

Hi Lyndsay/Phil, Thank you for taking the time to share your detailed feedback. We always welcome input from parents, as safety, transparency, and product care are our top priorities. To help provide context for other customers reading this, we’d like to clarify a few key details regarding our children's products and support policies: 1. Safety & Design: Our children’s bottles are fully safety-tested and certified. The small silicone air-intake valves are designed to be removable exclusively for hygienic cleaning and deep-sanitising—preventing mould buildup inside the lid. As noted in our product specifications, the bottle is recommended for ages 4 and up, with warnings that small detachable parts are not suitable for children under 3. 2. Component Maintenance: Dislodging or losing a valve during washing or handling is a standard care-and-maintenance occurrence rather than an inherent manufacturing defect in the bottle itself. Because we know small parts can occasionally be lost in the wash, our customer service team routinely provides complimentary replacement valves to our direct customers to keep their bottles working seamlessly. 3. Replacement Parts & Goodwill: When you contacted us regarding lids independently purchased through a third-party retailer months prior, our team explained that full replacement lids were not required to resolve lost valves. While third-party purchases fall outside our direct refund policy, we still issued a £16 store credit as a gesture of goodwill and dispatched complimentary replacement valves to your home address to get both of your bottles fully restored free of charge. While we understand your frustration that we were unable to exchange store credit for additional full replacement lids on top of the free parts sent, we always aim to balance fair customer support with our standard policy. We appreciate your feedback regarding how our safety specifications and age guidelines are displayed on our website, and we are actively using your notes to make this information even clearer for parents moving forward. We wish you and your family the absolute best. Best wishes, SHO Team

Posted 1 day ago

“I bought the 950 Guzzler and it's exactly what I required. It keeps drinks nice n cold, and I also managed to get a £5 discount. The Sho customer care is also excellent.”

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Posted 1 day ago

SHO is rated 4.8 based on 31,384 reviews