SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,778 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1622

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I asked for customization which includes 2 emojis and one alphabet, but I got the product only with one letter. If the emojis customization is not possible, at least it should be mentioned or informed prior. I order the product to gift it to someone, but now how can I give it.”

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Posted 4 months ago

“Really disappointed with this purchase. Not leakproof so always beed to carry carefully, uncomfortable design for drinking second half of cup, thick rim and not able to put in dishwasher. Read the blurb before buying!”

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Posted 4 months ago

“Don’t rate it does not keep food hot your lucky to have it Luke warm very disappointed”

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Posted 4 months ago

“Was expecting great things from this but really disappointed, simply does not keep my drinks warm. Bought in 3 colours and all 3 don’t function as stated. Very light weight. Kid could do with being more secure.”

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Posted 4 months ago

“Bought the flask and definitely would not recommend. Tried numerous different things piping hot and few hours later was luke warm which was very disappointing. Bought bottles and they r absolutely fantastic but wouldn’t get another flask.”

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Posted 5 months ago

Hi Gillian, Thanks for your review. I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, our team will be able to look into this for you. Best wishes, Ellie

Posted 5 months ago

“Terrible product that does not work. Customer service is useless, patronising and not bothered in the slightest about being accountable for how poorly made their product is ( Claix cup. ) no resolution provided and had to escalate to Citizens Advice.”

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Posted 5 months ago

Hi Katherine, Thanks for your feedback and review. I can see that you've reached out to our customer service team regarding your Calix leaking. I'm sorry to hear that the Calix wasn't what you were expecting. Unfortunately, you have misunderstood here and the Calix is only splash proof rather than 100% leak proof so your product is performing as advertised. This advice is included on our website on the Calix product page & in our FAQs. However, it seems like you may have missed this. We’re sorry for any confusion. If you have any questions or need additional help, please don’t hesitate to reach out. Best wishes, Ellie

Posted 5 months ago

“I feel they have mis-sold the Calix cup.. The advertising shows people filling the cup straight from the kettle, making hot chocolate and then going off to the woods.. Nowhere in the adverts do they tell you that you have to wait at least 20 minutes before putting the lid on for the water to get cold enough to put the lid on.. They don’t honour the guarantee..”

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Posted 5 months ago

Hello there, Thanks for your review and for your feedback! I'm sorry to hear that the Calix wasn't what you were expecting. Unfortunately, the steam from higher temperatures can cause the lid to lift a little which can then lead to leaking. We'd recommend either leaving the lid off until your drinks have cooled slightly or leave the slider open to act as a steam release to prevent this if you're intending on using boiling hot water inside the cup. This advice is available in our FAQ section, on the underside of the Slider Lid, and on the instructions card that comes with the product. Our Lifetime Guarantee covers faulty products and manufacturing defects. Unfortunately, it doesn't cover non-faulty products and user error. We always aim to be transparent, and we’re sorry for any confusion. If you have any questions or need additional help, please don’t hesitate to reach out. Best wishes, Ellie

Posted 5 months ago

“Unfortunately my sho hadn’t showed up or been delivered and it was for my daughters birthday on Saturday just gone - very disappointed”

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Posted 5 months ago

Hi Eve, Thanks for your review! I'm really sorry to hear this. I can see that you've since been in contact with our support team who have arranged for a replacement to be sent out for missing order which was delivered over the weekend. I do apologise for the delivery issues here! I hope you love your order but if you do have any issues, please let us know. Best wishes, Ellie

Posted 5 months ago

“i bought the reusable sports bottle that said it keeps drinks hot for 12 hours . very very poor as drink isnt even still hot after 2 hours despite pre-wrming the bottle . i have a £3 one that keeps it hotter for a lot lot longer”

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Posted 5 months ago

“Order never arrived and unable to track. Have tried contacting for assistance but no reply. Items due to arrive two weeks ago.”

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Posted 5 months ago

“I’m sad to say I can’t leave a very good review. I had the sports bottle for Christmas in a beautiful dusky pink. Took it to school (I’m a teacher) and had it on the carpet next to me whilst I was leading a circle time. The bottle was accidentally knocked onto its side and the lid split/cracked. I assumed it must be faulty as it was such a small knock to cause a crack. I contacted customer services who refused a replacement but said I could have 20% off a new lid or bottle. Then found out they don’t do a replacement lid in the dusky pink colour so I’ve now got a bottle with a different coloured lid. I realise in the grand scheme of the world this is not a massive problem but I’ve never had a ‘posh’ water bottle before, I’ve only had cheap supermarket bottles so I was really excited to get a fancy one for Christmas. A real shame to be left so disappointed, I’ll stick to the supermarket ones in the future I think.”

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Posted 5 months ago

“Lid pops off when put in hot drinks. Unable to get a refund.”

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Posted 5 months ago

“Cup broke in 2 weeks of a €25 bottle. Costumer service is rubbish. Do not recommend it at all”

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Posted 5 months ago

“Made my porridge scalding hot at 0500 in morning and went to eat it at 0930 and it was barely lukewarm. Not happy at all,”

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Posted 5 months ago

“Very disappointed with our bottle considering the price. Purchased for my son who dropped it on the first day of use in the house from his 70cm table and the straw lid shattered. I was told this was normal accidental damage which I think is very unusual - they wouldn’t replace it but offered a small discount! I’ve had cheap £2 bottles last longer than this so I won’t be buying these again!”

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Posted 5 months ago

“Would not recommend. Mine broke within 3 weeks was not offered a replacement. Another customer with a similar issues did have hers replaced. Poor quality. Very disappointed.”

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Posted 5 months ago

“Poor .leeks very disappointed with the cup”

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Posted 5 months ago

“I purchased the coffee travel mug it leaks everywhere when I contacted customer service they advised it was splash proof and not leak proof. When I asked if there was any different lids I could use they advised I could purchase the straw lid. Completely unusable and waste of money.”

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Posted 5 months ago

“Unfortunately very disappointed it did do what it said it would do and didn’t stay as warm as I’d hoped 🙁”

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Posted 5 months ago

“I got the cardboard box which I’m guessing the bottle comes in but I didn’t receive the bottle, not sure how that happens but it did.”

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Posted 5 months ago

SHO is rated 4.8 based on 28,778 reviews