SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,859 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1623

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“In following the advice given by customer services (in response to my complaint about the lid becoming loose and not not working ) to just make sure the bottle lid was put together correctly the bottle has now been damaged as during one of the countless times of having to take it apart whilst full of water, which of course made my hands wet, I lost grip on the bottle which then slipped out of my hands to the concrete of the parking lot I was walking through. The bottle is now also badly dented, nearly priced through from a single drop, as well as constantly coming loose.”

Helpful Report

Posted 41 minutes ago

“Bought this product but sorry now that I spent so much money on it. It does not keep food warm for the time it said it does.”

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Posted 1 day ago

“Very disappointed! On first use the straw stained with Robinsons orange juice that was in the bottle less than 6 hourse. I sent an email detailing what had happened and received a reply that i felt was fairly flippant detailing that juices can stain the straws and that all i needed to do was soak the straws in water and bicarbonate soda, which has had absolutely no effect. All in all i was disappointed with the response and don’t feel i particularly want to send my daughter to her first day at school with a water bottle that looks stained/dirty.”

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Posted 1 day ago

“I have a lot of sho products and been very happy however this product I would not buy again. All three coffee cups leak when filled with hot water but ok for cold drinks.”

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Posted 1 week ago

“I couldn’t give a zero review??!!!!! My bottle, yes it was properly closed, leaked ALL over our bed!!!!!!! The bed, the duvet , the linen…. Absolute nightmare!!!!!!!!!! Absolutely livid. What am I supposed to fo …. Going to bed everything soaking wet . Livid doesn’t even cut it!!!!!!!”

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Posted 2 weeks ago

“Think it’s waste of money doesn’t make my drinks cold and leaks”

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Posted 2 weeks ago

“Not what I thought”

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Posted 3 weeks ago

“Apparently, I ordered the wrong drinks bottle. I was prepared to pay extra to have the item I wanted sent to me. I emailed twice just to be told I’d ordered the wrong item. All I wanted to do was pay extra to have a certain led.”

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Posted 3 weeks ago

“My bottle was faulty and I repeatedly requested a refund to no avail.”

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Posted 3 weeks ago

“Poor customer service when I asked to return an item as it leaked and was totally unfit for purpose they refused and said that it was splash proof not leak proof. Should have saved my money and bought one for a couple of £ from a supermarket 😡”

Helpful Report

Posted 3 weeks ago

“While it looks lovely and has a great range of colours the product leaks. This means it has to be carried and can’t be put in a bag. The company won’t help with this if it’s been used”

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Posted 1 month ago

“I bought the flask to carry soup in. It’s only like warm by the afternoon. Not happy”

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Posted 2 months ago

“Not able to drink out of it when the lid is sealed. Customer service has not been great and is very slow to get back to you.”

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Posted 2 months ago

“We really liked the look of the bottle when it come but unfortunately it was missing the silicone valve. We were sent some of the valves out in the post but they don't stay in the lid. Unfortunately the lid seems very poor quality and I'm not getting a response from customer services :(”

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Posted 3 months ago

“It has not been delivered yet so how can I leave a review it is now the 17th April and still not arrived”

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Posted 3 months ago

“Really poor customer service. Purchased a bottle in January (one of many) only used afew times a week for cooled boiled water. Send the 'chief happiness' officer photos of an issue with the bottle to be sent away to do a deep clean. I own several bottles/products from sho that get used for more than water and have never had this issue yet it got blamed on build up and cleaning. I completed several deep cleans and the issue remains. Obviously a faulty product but offered no refund, replacement or even discount. Needless to say after many years I will take my money elsewhere now.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for your feedback and review. I've had a look over your emails and unfortunately it does look like your bottle needed a deep clean to remove the hard water build-up in your bottle. I can see that there was an improvement after your first deep clean from the photos you popped across. I'm afraid some stubborn build-ups can take a couple of deeper cleans to be completely removed but you if you follow the cleaning steps we've advised you to complete then your bottle should return to full working condition. Unfortunately, hard water build-up which has occurred with use under our Lifetime Guarantee, as this is not considered a fault with the product. We do genuinely appreciate your support over the years, and I’m sorry that this has impacted your view of us. If there's anything else you’d like to discuss or if you need further cleaning guidance, please don’t hesitate to get in touch. Best wishes, Ellie

Posted 3 months ago

“I will never buy again as it’s utter rubbish my water went cold very quickly in just 2 hours. Then when I put a complaint in they said fill it again with hot water and wait 12 hours so I did that and told them the water was again cold!!! But since then I’ve had no response off the company so NO I wouldn’t recommend them.”

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Posted 3 months ago

“Sadly, not a product for me. Didn’t fit in car cup holder, lid didn’t screw on so leaked easily and the drink hole was too large. Wanted to like it but it ended up in the bin after one use.”

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Posted 4 months ago

“The lid leaks every single time of use. Not happy with the purchase do not recommend”

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Posted 4 months ago

“Bought this thermos based on reviews, first time soup was barely hot after 7 hours and I put it boiling hot in the thermos. Today I warmed thermos with hot water before putting boiling hot soup and after 6 hours at 120 it was warmish but not even hot. Won’t be using again!”

Helpful Report

Posted 4 months ago

SHO is rated 4.8 based on 28,859 reviews