SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.77

4.8 Rating 31,777 Reviews

94 %

of reviewers recommend SHO

4.8

Based on 31,777 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1663

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would leave a positive review if I had received my order. However that’s not the case. I have emailed to see my order is and I still have not received a resolution.”

Helpful Report

Posted 4 days ago

“the cup lid does not stay in place if you like your coffee hot I am afraid. Such a shame. I have just had another accident over the floor in the foyer at the opera house.”

Helpful Report

Posted 1 week ago

“Not received item yet, nor had email of shipment”

Helpful Report

Posted 1 week ago

“Terrible service. All great if product worked but lid won’t stay on cup and 4 weeks later still not got a replacement lid as they have argued and argued. Seasonal cup now can’t be used and they won’t replace with new only a lid but it will be over by time it comes! Terrible terrible company”

Helpful Report

Posted 2 weeks ago

“I ordered a £24 kids water bottle because it had a lifetime guarantee. Less than 1 month after I ordered this product the straw lid broke. SHO refused to refund or replace. Shocking service for such an expensive product that it suppost to be robust for children. Avoid at all cost. Far too overpriced for poor quality a terrible customer service.”

Helpful Report

Posted 2 weeks ago

“I ordered the handbag size and got a full size, wrote back immediately but still waiting for a reply from you”

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Posted 3 weeks ago

“Have tried four times followed instructions to the letter but the food has been just luke warm. This was only after 4 hours. Disappointed as the idea is great. ☹️”

Helpful Report

Posted 1 month ago

“Well... it looks great. Put my food in piping hot this morning, 7.30am it was put in. Got to 11.30 am, opened,right away it didnt look very warm and would you believe it, luke warm. Was wanting to try with soup but dont think that is going to be a great result ever, honestly, dont waste your money.”

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Posted 1 month ago

“Purchased the Newt for my child for their University journey. It stopped working within 2 weeks of use and the lip broke off. Disappointed with the product and customer service response.”

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Posted 1 month ago

“Very disappointing as I purchased a personalized bottle paying extra. After one use all the bottle was scratched. I haven’t bothered to use the second one purchased. When flagged I Was offer 25% off another purchase not a refund.”

Helpful Report

Posted 1 month ago

“My Sho leaks coffee spills out really disappointed with it”

Helpful Report

Posted 1 month ago

“I usually love these bottles but unfortunately the Guzzler I received is faulty. I have sent a message to customer service but I have received no message back. This is disappointing as I have purchased a few bottles/mugs previously which have all been great. Could someone from customer service please contact me to discuss.”

Helpful Report

Posted 1 month ago

“I purchased 2 guzzler bottles recently for my wife and myself and was very happy with them until I dropped mine and the lid cracked and wouldn’t stay tight enough and would pull off too easily spilling drink everywhere. I purchased spare lids and all was fine until the other day another accidental drop and the lid cracked and was again useless. I appreciate it was my fault but i also think there is a design flaw where the plastic lid cannot take a drop and renders the bottle useless. I still use the bottle as we are still on holiday but we have to be extra cautious as whilst holding the bottle the lid flies off and we’re covered in water. I’m now looking at bottles with metal lids that can go the distance and not break just because of an accidental drop. They are great bottles but the fact a spare lid is available as an extra makes you wonder if it would have been better to design that design fault out in the initial design phase? I have one spare lid left and will carry on using the bottle. Good design but slightly flawed.”

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Posted 1 month ago

“Been waiting since 3rd September when I ordered and still not received”

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Posted 1 month ago

“I am absolutely not impressed with my water bottle I have used it once. Went to lift the spout and it snapped! I have bottles for my daughters which are great and sturdy but mine seems faulty and weak. I would like a full refund.”

Helpful Report

Posted 1 month ago

“Ordered on the Tuesday to take on holiday the following Monday. It didn’t arrive until the following Thursday (9days). Customer service took no responsibility and responded by saying they were busier than usual. Denied a refund, unless I spent more of my time and money by sending the cup back.”

Helpful Report

Posted 1 month ago

“Product took too long to arrive I therefore couldn't use it for what it was intended for. Also was not impressed with the way it was packaged.”

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Posted 1 month ago

“Shocking customer service. Would steer well clear.”

Helpful Report

Posted 1 month ago

“The sho calix is very poor when made a hot drink the lid keeps popping off also it is very hard to drink out of and leaks”

Helpful Report

Posted 1 month ago

“Sent me the wrong items. Customer services took so long to rectify the situation. I had to chase up emails. My correct order finally arrived and wasn't compensated for anything. I've bought their products before and like them hence the re order however customer service is shocking when things go wrong.”

Helpful Report

Posted 2 months ago

SHO is rated 4.8 based on 31,777 reviews