SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.77

4.8 Rating 29,989 Reviews

94 %

of reviewers recommend SHO

4.8

Based on 29,989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1644

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Food is lukewarm at best despite following the instructions to preheat the container. Disappointing.”

Helpful Report

Posted 4 days ago

“Absolute garbage Item I received was scratched email the company not even got a reply Disgusting product accompanied by disgusting service”

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Posted 1 week ago

“This flask failed to keep food hot for even two hours, despite being marketed as suitable for long heat retention. As a result, it’s not fit for purpose. Customer service was worse than the product. Instead of offering a refund, they tried to blame me for “not following instructions,” which I absolutely did. This feels like an excuse to avoid honouring basic consumer rights. I’m now taking the issue to Trading Standards. Save your money and avoid this company.”

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Posted 1 week ago

“Disappointing. Not what I expected. Hard to clean and doesn’t hold heat well.”

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Posted 2 weeks ago

“Ordered the pink colourway of the tumbler as I'd seen an advert on Facebook of that colourway having a straw topper and it arrived without one. When I emailed to say it was missing they said that colourway didn't have one so I responded to say that the advert clearly showed it with a stopper with the price on it and they just basically replied saying they didn't have one and haven't replied to my response. Completely false advertising and a really poor response to a customer being unhappy.”

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Posted 2 weeks ago

“Terrible customer service. My order arrived damaged, I contacted customer support and four days later have still received no reply. SHO really need to do better in resolving issues. Based on this experience, I will not be using SHO again and would not recommend them to others.”

Helpful Report

Posted 2 weeks ago

Hello, I can see that our team got back to your email on the same day you contacted us to request photos of the damage but we haven't heard back from yourself. If you could please respond to this email, we'll be able to get this sorted for you. Best wishes, Ellie

Posted 2 weeks ago

“Nothing stayed warm in either cup or food flask very disappointed”

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Posted 3 weeks ago

“The prpducts were great. I love the guzzler and my pacto cup, so handy and ptactical. Im just not impressed that i was threatened when i ask for any update in regards to when my products will be delivered. Customer service said if i questioned further it will delay further!!! How about updating the customer it was delayed due to the weather,ie storm in Jan 2026 hence the delay. I understand its pressure and the stress of managing it however there is always a nice tone to address it especially if sending an email. No apologies either. Its a shame i would buy another product however because of this it really put me off.”

Helpful Report

Posted 3 weeks ago

“As requested via email I have followed instructions. I have inserted the following photos. 1.Food flask full of boiling water to preheat for 10mins 2.Temp of the empty food flask after being preheated sitting at 66.4 3. Full flask of boiling water at a temp of 95.0 4.Temp of full food flask after 3hrs 45mins sitting at 40.7”

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Posted 3 weeks ago

“Don't bother! Hot food after 6 hours is bearly warm... Very disappointed”

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Posted 3 weeks ago

“I’m not able to rate as I still haven’t received my item. I have been advised a replacement is on its way. Customer service are helpful but disappointed about the experience so far.”

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Posted 3 weeks ago

“Bought two callix cups. Lids pop off with hot drinks in them. Very dangerous. Unable to transport safely due to unstable lids. Really dissapointed”

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Posted 4 weeks ago

“I have still not received this product and it has been 3 weeks since ordering. I have been in touch with customer services who are not interested and keep telling me it will arrive. Poor service would not recommend”

Helpful Report

Posted 4 weeks ago

“This has been an extremely poor and unacceptable experience. I received a bottle with a broken lid, which clearly indicates a defective product delivered by your company. When I contacted customer support, instead of offering an appropriate resolution such as a refund or compensation, I was merely told that a replacement lid would be sent. Supplying damaged goods and then refusing to provide proper compensation is a violation of basic consumer rights and reflects a serious lack of responsibility and professionalism. Customers are entitled to receive products in proper condition, and shifting the burden onto the customer is not acceptable business practice. This level of service is disappointing and raises concerns about your quality control and customer care standards. I will not be purchasing from your company again and will strongly advise others against doing so.”

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Posted 4 weeks ago

“Only worked for 3 hours when food is scalding before being put in. Waste of time in morning and not worth the money. Very disappointing, especially as you cannot return once used, interesting considering it’s not advertised correctly/fit for purpose.”

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Posted 4 weeks ago

“Item not received after ordering 29th Dec (18 days ago)”

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Posted 4 weeks ago

“Completely useless. Seems well made. Boiling hot water for 30 mins before filling with roasting hot food to touch to the brim. Luke warm at best in 3 to 4 hrs. Cold in 5. Wouldn't recommend.”

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Posted 1 month ago

“Lovely size and colour , but after following the instructions over a few days the flask does not keep your food warm , very disappointed with the money I have spent , reread the instructions , left the hot water longer than normal and still no better , wish I could send back for a refund !”

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Posted 1 month ago

“Really not having much luck with mine the food isnt stay for long”

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Posted 1 month ago

“I have not received the product, Royal Mail has delivered to incorrect address and still waiting on replacement being sent have requested tracking details and no response have gone and bought a different flask from somewhere else now”

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Posted 1 month ago

SHO is rated 4.8 based on 29,989 reviews