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SHO Reviews

4.8 Rating 29,273 Reviews
95 %
of reviewers recommend SHO
Company Reviews Product Reviews
21,406
 Metrics Info
4.8
Based on 29,273 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read SHO Reviews
Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

Write Your review

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Heather
Verified Buyer
“My daughter was pleased with the bottle but the straw lid has become loose after only a few uses. I emailed customer services and I’ve not had a response.”
Helpful Report
Posted 2 days ago
June
Verified Buyer
“Two weeks after placing my order still waiting for it.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Two weeks since ordering and it has not arrived.”
Helpful Report
Posted 2 weeks ago
Lucy
Verified Buyer
“It leaks through the hole on the top”
Helpful Report
Posted 2 weeks ago
Hannah
Verified Buyer
“Has been delivered broken.”
Helpful Report
Posted 2 weeks ago
Elizabeth
Verified Buyer
“Not happy with my Order I’m waiting on a email Reply on how to return my item”
Helpful Report
Posted 2 weeks ago
Lisa
Verified Buyer
“Not very good I have found the flask to be not keeping food hot it’s like Luke’s warm , so very disappointing. I have emailed and am waiting a prompt reply . Lisa”
Helpful Report
Posted 2 weeks ago
S
Verified Buyer
“The lid that you use with the straw has only lasted 3 days with normal use very disappointing the plastic retractable top is very loose and leaks it doesn’t stay closed”
Helpful Report
Posted 3 weeks ago
Jacqueline
Verified Buyer
“Very poor at keeping food warm … put food in it at 8am and cold by 12.30”
Helpful Report
Posted 3 weeks ago
Nicola
Verified Buyer
“Such a shame it arrived with parts missing”
Helpful Report
Posted 3 weeks ago
Sue
Verified Buyer
“I was hoping it would keep my coffee warm for the 6 hours it said? It didn't! Lucky if it kept it for a couple of hours ☹️ Sorry but really disappointed after reading the reviews”
Helpful Report
Posted 3 weeks ago
Emily
Verified Buyer
“Not impressed with this product, it leaks everywhere and the straw piece does not work which is very frustrating.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Very unimpressed it went in the bin”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Poor manufacturing quality in the guzzler and terrible customer service. Bought 4 sho products and initially loved them. Unfortunately one of the guzzlers rolled off the sofa and fell 2ft and 90% of the bottom of the bottle has split as if someone has cut it open. Reached out to sho customer service as theres accidental damage like a dent and then there's clearly a manufacturing default.. I don't know about you, but I expect a £25 insulated steel bottle to be able to handle rolling off a sofa without seams splitting?? Pic attached. However I was met with you admit you dropped it we won't help you. But you can have a 20% discount code. Bit insulting when there is already a 20% code due to the end of the summer sale.. So buy at your own risk.. if you don't need to have contact with customer services, you might be fine . If you do, good luck. I personally won't be buying from this company again.”
Helpful Report
Posted 1 month ago
Corinne Foy
Verified Reviewer
“Shocking customer service, parcel was delivered to wrong address and trying to get a refund or replacement just feels like a delay technique with answering one email a day - still not received my product despite numerous emails. No phone number to speak to somebody. I'm going to the financial ombudsman to resolve and BBC spotlight to highlight the disgraceful customer service and to get a refund.”
Helpful Report
Posted 1 month ago
Hi Corinne, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've faced regarding your delivery and the subsequent support you’ve received. We understand how frustrating it can be when things don’t go as planned. Our aim is to resolve these situations in a timely and efficient manner, and I apologise that you have felt this has not been the case. To ensure your concerns are fully addressed, I encourage you to continue reaching out to our support team, who can assist you further with your request. Thank you for your patience, and we appreciate you bringing this to our attention. Warm wishes, Team SHO
Posted 1 month ago
Al
Verified Buyer
“Please fiend out something to cover up the top. It’s good product but the issue is the the top.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“I read so many good reviews before purchasing the newt bottle but unfortunately I don’t think it keeps drinks overly cold especially after a few hours. Putting in icy bottled water and by lunch its at a mid temp. Defeats the point as I can only drink icy cold water. Not worth the money especially when advertising 24 hours cold”
Helpful Report
Posted 1 month ago
Sandy
Verified Buyer
“delivery reasonably quick. Nice colour bottle/cup”
Helpful Report
Posted 1 month ago
Mark
Verified Buyer
“I haven’t received my product yet”
Helpful Report
Posted 1 month ago
Timothy
Verified Buyer
“I bought this to carry in my car instead of buying plastic bottles of water. The advert clearly says it would fit but it too wide to fit in my Citroen. And although I’ve washed it several times there is still a taint to the water. I wouldn’t recommend.”
Helpful Report
Posted 2 months ago
SHO is rated 4.8 based on 29,273 reviews
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