SHO Reviews

Name: SHO
Rating: 4.80

4.8 Rating 25,389 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 25,389 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still havent received my order. It’s been more than 3 weeks.”

Helpful Report

Posted 3 days ago

Hi Mirto, Thanks for your review. I'm really sorry to hear this. I've had a look into this for you and I can see that your order was sent out on the 5th April (the day after you placed your order) but it got held up with Greek customs for a week once it reached your country. I do apologise for this. Unfortunately, customs checks are outside of our control but I can see that your order has now been released and a delivery attempt has now been made so you should receive your order very soon. If you do have any issues with your order, please pop an email across to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 1 day ago

“The pacto smaller cup does not fit into any standard cup holder which makes it completely useless as a portable cup. The response from customer service was extremely unhelpful - they told me to buy a cupholder extension from Amazon!! Won't be buying any further products on this basis which is a shame as I use water bottles all the time and was interested in the food flask but will go elsewhere now.”

Helpful Report

Posted 3 days ago

Hi there, Thanks for your review. I'm sorry to hear that you're unhappy with the shape of the Pacto. Unfortunately, this is too large to fit in the average sized cup holder which is with we do not advertise this on our website. However, all of our product dimensions can be found on our website if you're unsure. I can see that you've been in contact with the customer service team regarding an exchange. Unfortunately, as outlined in our Return Policy, we can only accept a return of a product that is 100% unused or washed out due to hygiene reasons. As you've already used your Pacto, we cannot accept this back for a return or exchange. Apologies again for any inconvenience caused. We did offer advice about a cup holder extender so you could still use the Pacto in a car cup holder, as you intended, as many of our customers use one with a lot of success. If you have any questions, you're more than welcome to reply on the email thread. We're here to help :) Best wishes, Ellie

Posted 1 day ago

“For the first time I was disappointed with SHO. Returned the bottle which was never delivered, I had to go and pick it up from the depot and then send it back.”

Helpful Report

Posted 1 week ago

Hello Grace, Thanks for your review and I'm sorry to hear that you've had an issue with Royal Mail. Unfortunately, it does look like they were unable to attempt a delivery on your order on the first attempt but I can see that this was taken to your local delivery office so you could arrange a collection or redelivery instead. Apologies again for any inconvenience caused. I can see a refund has now been processed for your order. I'm pleased you've otherwise been happy with your other orders with us and hopefully this hasn't put you off from ordering with us again in the future. If you have any questions, please pop an email across to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 1 day ago

“I bought two guzzlers from sho, after having them less than a few weeks, one of the handles has cracked. It was not dropped, or thrown. I was beyond shocked, I kept it in the same place in my rucksack that I kept my very cheap (shein!) bottle for ten months prior. I contacted sho, and the response seemed to not care. I wasn't asked how the damage had happened, a photo and f the damage or anything- just that it wasn't covered and they didn't have any replacement lids. I'm really disappointed with both the quality and the lack of customer service, especially as I see Sho products of being premium quality.”

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Posted 2 weeks ago

“Bought two childrens bottles with straw attachments. One of the lids was dropped after its first use and broke instantly. I was honest about the lid being dropped to customer service who have refused to replace the lid despite the product being under under 3 days old. Clearly not sturdy enough for any regular use, or this was a manufacturing fault as I've never had any issues with similar products from other brands. It's a shame as the designs are great for kids.”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for your review and I'm sorry to hear this. Unfortunately, accidental damage is not covered under our Lifetime Guarantee. Apologies again for any inconvenience caused. A drop can damage the lid, especially when it's attached to a full bottle as it'll have the added weight of this too. Unfortunately, this can happen if it's dropped on the 3rd day or the 100th day - it's all down to how it lands, what height is was dropped from and how full the bottle was at the time. It does sound like you've been unlucky here to have dropped it within the 1st week of receiving your order. I can see that we've offered a discount code on a replacement Straw Lid as a gesture of goodwill but you've turned this down. You're still more than welcome to take us up on this offer if you change your mind. If you have any questions, please let me know. Best wishes, Ellie

Posted 1 day ago

“Ordered a Pacto for Christmas, loved the colour and style! When it came, it was alot rounder than expected and didn't fit in either car holder! Also, the generic lid you get is a plastic/clear one with no hole plug, so a hot drink just spills out everywhere, also not (which ours did). Fine, ordered a new lid which had a slide cover, there is no screw attachment so the lid is not safely secure on the cup (compared to other competitors) who all have screw lids! Anyway, gave up the ghost and bought a different brand! Ordered via Amazon originally and the lid via the site directly! Wife complained directly and they were very passive about it all.”

Helpful Report

Posted 1 month ago

Hello Adam, Thanks for your feedback. I'm ever so sorry for any confusion when ordering the Pacto. At the time of your order, they did come with our older open sipping style lids. I can see that you purchased one of our closable Slider Lids to go with your Pacto? Unfortunately, these are not advertised as leak proof but they are splash proof so it is normal to see some leaking when using this lid. Apologies for any inconvenience caused. Best wishes, Ellie

Posted 1 month ago

“I ordered my items but accidentally entered my old address which is over 4 hours away from me now, the delivery was accepted by them, when I contacted customer service they said there was nothing they could do, I contacted where it had been delivered and they said they returned it to sender, when I told the company this they said they would contact me when they received it. I still haven't had any contact from the company, I know it was my mistake but being a big company I would expect a better resolution to this problem as this has happened once before with a different company and they refunded my order straight away and told me to re order to the correct address. I really liked the product but this experience has put me off ordering again”

Helpful Report

Posted 1 month ago

Hello Nadia, Thanks for your feedback. Unfortunately, we're unable to retrieve an order once Royal Mail has delivered it. Apologies for any inconvenience caused. It is my understanding that you did not reach out to us until after your order had already been delivered to the incorrect address that you provided us with upon checkout. Had you contacted us before your order left us, we would have made every effort to rectify this for you. We have not yet received the order back from the new recipients at your old address but we will of course be in contact with you to arrange a refund or redelivery if/when this has been received. Best wishes, Ellie

Posted 1 month ago

“Fast delivery, but disappointed with the food flask. It did not meet my expectations”

Helpful Report

Posted 1 month ago

Hi Catherine, Thanks for your feedback. I'm really sorry to hear that you're having issues with your new Food Flask. Please pop an email across to support@shoreusable.com and we'll be able to, first make sure it's working as it should, and provide you with some tips on how to get the maximum heat retention out of it. Best wishes, Ellie

Posted 1 month ago

“Being sent back as the bottles with straw kids u can tick and chose colour, but then u get the screw cap bottles. Support says u can’t get straw lids for them bottles as an option, well was an option 4 bottles being sent back Will not use Sho again”

Helpful Report

Posted 1 month ago

Hi Nicky, Thanks for your feedback. Unfortunately, the Straw Lids do need to purchased separately when ordering the Original 2.0 Bottles. Apologies for any confusion caused. I can see that you've been in contact with our support team and they have explained that you did not add the Straw Lids to your order so it is correct that your bottles have come with the standard screw top lids instead. However, I can see that you've successfully completed your return and a refund has been issued. If you ever have any questions, please pop an email across to support@shoreusable.com. Best wishes, Ellie

Posted 1 month ago

“Postage was a nightmare! Took a week to deliver despite start 2/3 days. When I emailed I was just fobbed off. I wasn’t impressed with the customer service sadly.”

Helpful Report

Posted 1 month ago

Hi Justine, Thanks for your feedback. I do apologise on Royal Mail's behalf for the slight delay on the delivery of your order. We allow 1-2 working days to process and dispatch an order and then Royal Mail aim to deliver them within 2-3 working days. Unfortunately, it did Royal Mail an extra day to deliver your order due to an issue with the delivery office in your local area. Apologies again for any inconvenience caused. Despite this, I hope you're getting on well with your SHO products and if you have any questions, please pop an email across to support@shoreusable.com. Best wishes, Ellie

Posted 1 month ago

“Guzzler bottle lid broke on 1st use”

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Posted 2 months ago

“Didn't get to use it as it smelled, so I washed it in the hope the smell would go, it didn't do I sent it back. Now they won't refund me, offered me credit but I don't want anything from the site, told them I would go to trading standards and they put the credit on my account anyway!!!! Poor customer service.”

Helpful Report

Posted 2 months ago

“Cup lid is really difficult to drink from as too deep”

Helpful Report

Posted 2 months ago

Hi Jessica, Thanks for your review. I'm sorry to hear this! It does sometimes take a little while to get used to new style lid so hopefully you're now getting on much better with your Slider Lid. However, if you're still having issues, please reach out to our support team via support@shoreusable.com and we'll be able to sort something out for you. Best wishes, Ellie

Posted 2 months ago

“Place another order after having issues with the previous one where one of my lids was not delivered and I had yet another problem where this time the wrong sized lid was sent. It's just been repeated problems with orders not being picked and packed correctly and the customer service is poor. I won't be ordering from SHO again and I don't recommend them.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your review. I'm very sorry to hear about the issues you've had with your order. I can see that you've been in contact with our support team and they have since resolved this for you and have allowed you to keep the items that were sent in error as an apology. Despite this, I hope you've now had a chance to use your new bottles and are getting on well with them! If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us at support@shoreusable.com. Best wishes, Ellie

Posted 2 months ago

“Cup leaks badly. Even with cold water! Still waiting for a refund but not getting a reply”

Helpful Report

Posted 3 months ago

“States on the website? "Please note all solid colour original 2.0 bottles come with a stainless steel lid as default. If you choose a coloured lid, you'll get both!" I paid extra for the coloured lid, believing I would receive the stainless lid as well. However, only the coloured lid was sent. I would have just stuck with the stainless steel lid if I knew that they were not going to send it. It's very frustrating when companies don't stick to what they advertise.”

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Posted 3 months ago

“Being sent emails to give reviews on my order which hasn't even turned up!!”

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Posted 3 months ago

“Have emailed support email 3 times and received no response re return goods but have received a daily email offering promotions!!! Very poor described in product review in difference in lids and have 3 cups that only have a sip lid and not a sealed lid .. still waiting on support contacting me re returning goods”

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Posted 3 months ago

“I would let you know but 3 weeks later i still ain't received it”

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Posted 3 months ago

“The flask was used today for the first time. The soup was cold 4 hours later”

Helpful Report

Posted 3 months ago

SHO is rated 4.8 based on 25,389 reviews