Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

SHO Reviews

4.8 Rating 25,530 Reviews

95 %

of reviewers recommend SHO

Company Reviews

Product Reviews

4.8

Based on 25,530 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how SHO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SHO 5 star review on 18th May 2024

SHO 5 star review on 17th May 2024

SHO 5 star review on 14th May 2024

SHO 5 star review on 12th May 2024

SHO 5 star review on 11th May 2024

SHO 5 star review on 26th April 2024

SHO 5 star review on 25th April 2024

1469

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d would be delighted to leave a review but sadly I’ve never received it. I have tried to get assistance from SHO but have been abandoned, customer service is very bad. Actually it’s none existent. I asked for a refund but said the could only do this when I returned it to them. Not impressed”

Posted 1 year ago

“I have already contacted you. A week has passed since my last contact. The parcel contained 2 plastic straws and black lids- ONLY! As they were Christmas presents ordered at the end if November, it seems I have no chance of this situation being resolved in time. Thank you.”

Posted 1 year ago

“I am sure if you ever receive your products they are amazing but when waiting over 3 weeks for delivery I've contacted SHO 4 times trying resolve the issue they just seem not to be bothered or just don't care Not a company I can recommend I will not be making any further attempts to purchase from them.”

Posted 1 year ago

“Asking for a rework before you have bothered to post my order shows you how bad this company is run.”

Posted 1 year ago

“Purchased in good faith , but totally impractical as there is no cover for the lid , which leaks ! You clearly need to state that in your marketing material, as it is unclear . Your Customer service team tried to help and advised you were looking at a design that close the open aperture”

Posted 1 year ago

“Still awaiting my order, it's been 17 days, understand we've had postal strikes but not good when advertised as royal mail 48. When contacting customer service attitude was we've dispatched so not our problem. Poor service.”

Posted 1 year ago

“Ordered on 24/11/22, unfortunately still not received 😞”

Posted 1 year ago

“Haven't received it yet! So can't comment.”

Posted 1 year ago

“Still awaiting the arrival, have emailed twice after tracking my parcel which hasn't moved from Pcs Atherstone since 29th November, have asked for a replacement, please don't use the strike action as another excuse for the delay”

Posted 1 year ago

“Christmas gifts never arrived. Can I have my refund please. Waiting for reply to my email”

Posted 1 year ago

“I cant realy review yet, as still not had items delivered”

Posted 1 year ago

“I love my flask. it's really good but I ordered a mystery box for my daughters birthday because it stayed 2 to 3 days delivery. Her birthday has now been and gone and I had to buy her an alternative to make up her gift. I have no doubt that the products will be good but I am disappointed in the time "both" purchases have taken to be delivered. The Royal Mail strike is no excuse because it was well publicised and you could have chosen an alternative courier.”

Posted 1 year ago

“Very very poor ordered a water bottle and still not received order and poorly using the Royal Mail as an excuse however the hot flasks which are amazing”

Posted 1 year ago

“I can’t believe I’ve just been asked to Review my calix mug! I’ve been emailing Sho as my 48hr tracked mug hasn’t moved from the sorting office since it arrived on the 27th November ( 2 weeks ago). Sho’s response was it had been dispatched and will be with you soon!!!! As I mentioned I needed it for this weekend so you have failed me! I’ve requested a refund and ordered a mug from Amazon which is due to arrive tomorrow. Terrible customer service which is really disappointing as I’ve bought many times from you before and love the products but this is the first time I’ve had to contact customer service and I have had no help what’s so ever!!!”

Posted 1 year ago

“Has a hole in the top so it leaks”

Posted 1 year ago

“I haven’t received it yet!”

Posted 1 year ago

“Very dissatisfied this flask does not keep food or liquids warm”

Posted 1 year ago

“Disappointed an extra item gets added to the basket. Charged for an item I didn't want and will not refund.”

Posted 1 year ago

“Ordered on 20th November, now currently 10th November still not delivered and emailed but have had no response shocking company would never buy or recommend to anyone.”

Posted 1 year ago

“I like the pattern but the metal lid gets very hot and I’ve burnt my lip on it. It’s unusable”

Posted 1 year ago

«
1
2
...
5
6
7
8
9
»

SHO is rated 4.8 based on 25,530 reviews