SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.78

4.8 Rating 29,273 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 29,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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SHO 5 star review on 20th September 2025

1636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The food doesn’t stay hot after 4 hours and nuggets, chips, fish fingers etc are soggy”

Helpful Report

Posted 4 days ago

“I had really high hopes for this product, but unfortunately it doesn't work. I cooked breaded chicken at 7am, to take to work for lunch. I pre heated the container with 10 minutes of boiling water and added the chicken piping hot. At lunch time, they were mildly warm and soggy. Sadly, I won't be able to use this product as intended so I feel I have wasted my money.”

Helpful Report

Posted 1 week ago

“Only used the travel mug twice and the lid leaks as I found out once I got to work and it leaked inside my bag!! Emailed customer services waiting a response. Not a great start for new customer.”

Helpful Report

Posted 2 weeks ago

“I have both the food flask & a coffee cup. Both are beautiful colourful designs that lift the spirits. Unfortunately neither of them hold the heat as promised after about 3 hours. I have followed instructions & 'primed' them with boiling water for 20 minutes - they are still disappointing compared to the traditional 'Thermos' brand.”

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Posted 1 month ago

“Product arrived faulty and have had no response from sho”

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Posted 1 month ago

“Delivery took too long and I’m disappointed in the bottle it is no better quality than others I have had at half of the price. I’m especially disappointed in the sports cap mechanism it keeps loosening and then the bottle leaks I shouldn’t have to keep re tightening it”

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Posted 1 month ago

“My order was cancelled straight after being allowed to order without a reason why.”

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Posted 1 month ago

“Really disappointed with my newt, have the sport bottle which ive used for a number of years and was great. This bottle doesn't stay as cold as the sport bottle and actually leaked while in my bag”

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Posted 2 months ago

“To big,to heavy and no handle, very disappointed”

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Posted 2 months ago

“I bought the mystery box. Super disappointed. It was sold as having 4 items (which it did) but one was a mismatched lid and the other a straw lid fitting in a random colour. The example boxes showed bottles and cups so wasn’t expecting to find a lid as one of my items. I’ve returned my parcel, but yet to receive any refund”

Helpful Report

Posted 2 months ago

“Very heavy and suck bit not great”

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Posted 2 months ago

“I love the company and It's a lovely looking bottle that I got. But my water hasn't stayed cold for 12 hours. Such a shame as I had high hopes for this bottle.”

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Posted 3 months ago

“Having used my cup a few times I know find it is starting to leak from the lid so has to be carried in hand everywhere and cannot be put in a bag”

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Posted 3 months ago

“Disappointed with my purchase not worth £20 went down to £16 as soon as I brought it,and no flip up sippy part to drink from have to undo like a bottle,havnt even used it,have it back if you want it”

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Posted 3 months ago

“Both bottles are broke one doesn't keep drinks cold anymore and the is leaking so I think I have wasted my money in not impressed with them at all”

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Posted 4 months ago

“Order process was fine, but delivery not so good. Item was ordered in good time to serve as a gift for a birthday, but due to Royal Mail ineptitude (appreciated this is not Sho!) the item was delivered almost week after order. Then, to make things worse the brush that was ordered was not in the delivery, yet the invoice slip suggested otherwise. Still waiting for the brush to arrive!”

Helpful Report

Posted 4 months ago

“Emailed about noisy straw that I can’t sort out myself. They did reply but when I replied back nothing since”

Helpful Report

Posted 4 months ago

“Order arrived incomplete , emailed to customer service to inform. Im still waiting for order to be completed. Product looks fine”

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Posted 5 months ago

“I'm upset I ordered 2 only received one of the food flasks I've had an apology and sending the other one out they were presents for my sons still waiting for the other one hope it arrives soon it should have arrived ASAP to be honest”

Helpful Report

Posted 5 months ago

“Every time I try and order from SHO, the order gets cancelled immediately with no explanation. Very frustrating as I have lived my SHO products in the past”

Helpful Report

Posted 5 months ago

SHO is rated 4.8 based on 29,273 reviews