SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,806 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1624

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still haven’t received my bottle yet over a month now 🤷🏻‍♂️”

Helpful Report

Posted 2 years ago

“The product looks great and the rating is not due to quality. However it didnt occur to me that the lid would not make the cup spill proof. The cup is therefore not fit for purpose for me...namely it cant be taken to work full which was the point. Not having the time to get to a post office during their opening times to send it back means lve kept it but havent used it and am unlikely to. Pity you dont sell lids separately as l would have bought one. Make it clearer please that the lid doesnt make the cup spill proof so those like me who dont read all the small print, which was my fault,dont make this error and waste money.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for your review. I'm ever so sorry for any confusion caused when ordering the Calix. Unfortunately, at the moment it's not leak proof but we will be releasing a closable splash proof lid within a couple of months time so keep an eye out for this. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 2 years ago

“Still waiting for goods to arrive”

Helpful Report

Posted 2 years ago

Hi Tracy, Thank you so much for taking the time to provide us with your feedback and experience with SHO. We’re sorry to hear that you are yet to receive your order, and that the Sports Bottle pre-orders have been pushed back. We are doing everything possible to receive our delivery as soon as possible and we will keep you informed of any updates. Unfortunately, the review email is automatically sent across to you after a certain time has passed after you've placed your order. We obviously don't expect you to review a product you haven't received yet. Apologies for any inconvenience caused. However, I hope you love your new Sports Bottle when you do receive it and I hope we can turn the 1 star rating into 5 stars :) If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help. Best wishes, Ellie

Posted 2 years ago

“I have been told my order will arrive at the end of May. Six weeks from the order. Its a joke!”

Helpful Report

Posted 2 years ago

Hello Angela, Thanks for your review and apologies for any misunderstanding here. The way a pre-order works is that you pay for and reserve an item that is currently out of stock but a future dispatch date is given instead. As we are completely out of stock of the Sports Bottles at the moment, we're unable to have your order sent out until the advised delivery date you were given you upon placing your order. All items under the same order will be sent out together so we advise that you place a separate order for non pre-order items if you need them sooner. Our Sports Bottles will be dispatched on or before the 31st May as soon as we've received our delivery. If you have any questions, please pop us across an email to support@shoruesable.com and we'll able to help. Best wishes, Ellie

Posted 2 years ago

“Doesn't work,cold after 4hrs and yes I did put boiled water in first to make the flask hot”

Helpful Report

Posted 2 years ago

Hi Marion, I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll get this sorted for you. Best wishes, Ellie

Posted 2 years ago

“Well I've paid for it till now I've not received it, not happy with sho”

Helpful Report

Posted 2 years ago

Hello Charles, Thanks for your review. I can see that you've actually pre-ordered your Sports Bottle so it's not due to be dispatched just yet. Apologies for any confusion caused. We have sent out a couple of email updates to advise you of your dispatch date but it sounds like you may have missed this. If you have any questions, please pop us an email across to support@shoreusable.com and we'll be able to help. Best wishes, Ellie

Posted 2 years ago

“Not received my order yet. Sports bottle release has been pushed back so the rest of my order has been pushed back, at least that’s what I assume. I’m surprised that you sent me a request to review. Not impressed at this time!!”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you so much for taking the time to provide us with your feedback and experience with SHO. We’re sorry to hear that you are yet to receive your order, and that the Sports Bottle pre-orders have been pushed back. We are doing everything possible to receive our delivery as soon as possible and we will keep you informed of any updates. Unfortunately, the review email is automatically sent across to you after a certain time has passed after you've placed your order. We obviously don't expect you to review a product you haven't received yet. Apologies for any inconvenience caused. However, I hope you love your new Sports Bottle when you do receive it and I hope we can turn the 1 star rating into 5 stars :) If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help. Best wishes, Ellie

Posted 2 years ago

“I received the order late and when I contacted the customer care team they just dismissed me saying that it takes that long to dispatch. Never admitted or apologised for the wrong information given that the order will reach me in 2-3 days. The calix doesn’t have a sliding closure , so it spills my coffee if I have it in my bag when I go for a walk. Kept it upright in the side pocket, still spills everywhere. Apart from that the calix is alright.”

Helpful Report

Posted 2 years ago

Hi Lekshmi, Thank you so much for your feedback. We are very sorry for any confusion caused with the dispatch and delivery times. We allow up to 1-2 working days for orders to be processed and for our warehouse team to pack and dispatch it and then Royal Mail deliver them within 2-3 working days. We do advise of these times on our website but it sounds like you may have missed this. We understand your concerns about the Calix spilling when it's in your bag, and are in the process of improving the design to make the product more convenient and user-friendly and will be releasing a closable splash proof lid in the near future. We apologise for any inconvenience caused. Best wishes, Ellie

Posted 2 years ago

“The caps are not closing properly”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review. I'm really sorry to hear this. The Original 2.0 Bottles should be 100% leak proof when the lids are closing correctly. Please pop across an email to support@shoreusable.com and we'll be able to get this sorted for you :) Best wishes, Ellie

Posted 2 years ago

“They never came still waiting on them i missed my friends birthday party i did not want to go without her gift very very disapointed i thought Sho was a good company”

Helpful Report

Posted 2 years ago

Hi Peppard, Thanks for taking the time to leave us a review. I have just tracked your order for you and I can see that your order has now been delivered and we have replied to your email this morning. I'm really sorry about the delay on this, unfortunately Royal Mail are experiencing delays on International orders currently. Best wishes, Katie

Posted 2 years ago

“Not good customer service.. they not even giving free return or exchange…they should improve the system… not recommended..cup linking from everywhere..”

Helpful Report

Posted 2 years ago

Hi Krupa, Thanks for your review. Unfortunately, free returns is not something we offer at the moment. Apologies for any inconvenience caused. You can find our Refund Policy on the checkout page on our website but you can also find this outlined in the Customer Service section in our FAQs. Best wishes, Ellie

Posted 2 years ago

“Lid fell apart after one use”

Helpful Report

Posted 2 years ago

“Asking for a review when the item hasn’t been received?”

Helpful Report

Posted 2 years ago

“Customer service is terrible. They did not even respond in writing but only sent screen grabs when return information was requested. Delivery and dispatch is mis advertised. They take days to dispatch and then days to deliver not the 48 hours alluded to.”

Helpful Report

Posted 2 years ago

Hello there, I've read through your email thread and I can see that we did reply to your in writing but we did also send over some screenshots to help clear up any confusion you may have with the delivery times. Your order was delivered within the timescale quoted on our website (1-2 days processing, 2-3 days delivery). Tracked 48 is the Royal Mail delivery service that your order is sent via not how long it takes to receive your order after it's placed. Again apologies for any confusion caused. If you have any questions or need any further clarification, please respond via our email thread or pop a new email across to support@shoreusable.com. Best wishes, Ellie

Posted 2 years ago

“Well am waiting for my last order because gad to ore order 1 if 3 utems”

Helpful Report

Posted 2 years ago

“I emailed in 27th February regarding my order I have not received a response I feel very let down.”

Helpful Report

Posted 2 years ago

Hey there, I've had a little look into this my end and I can see that we got back to your email on the 28th February at 11:22am. It may be worth checking your spam folder just in case our response has fallen in there. You're more than welcome to pop another email across to support@shoreusable.com and we'll have our email resent across to you :) Best wishes, Ellie

Posted 2 years ago

“Food flask looks good but food didn't stay warm for long. Soup was just tepid even though we followed the instructions to the letter. Wrote and told them about this week's back but heard nothing, then received this email asking for a review!!”

Helpful Report

Posted 2 years ago

Hey Julie, I've had a little look into this my end and I can see that we got back to your email on the 22nd February at 11:40am. It may be worth checking your spam folder just in case our response has fallen in there. You're more than welcome to pop another email across to support@shoreusable.com and we'll have our email resent across to you :) Best wishes, Ellie

Posted 2 years ago

“I feel really bad saying this as the flasks are so beautiful to look at, I bought 4, gave 2 as presents & have kept 2 for my son & I. I put hot food in at 7am & by 1pm it’s cold:( I have tried overheating my food, but the same happens…. I’m disappointed but will just let it go.”

Helpful Report

Posted 2 years ago

“Very very poor. Does not keep hot, mug is not foully sealed and therefore heat escapes and actually rather risky! I have two food containers & a coffee mug and none keep hot. Customer service is poor. Very disappointed”

Helpful Report

Posted 2 years ago

Hi Stacy, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Pacto. Unfortunately, as advised on our website, it's not leak proof but we do have an optional closable splash proof lid that can be purchased to go with it. I've had a look into your email threads and it looks like you haven't got back to us after we asked you to complete boiling water test on your products. If you complete these and get back to us, we'll be able to help you further with this. Best wishes, Ellie

Posted 2 years ago

“I order a flask I didn't get it I just got the top no flask”

Helpful Report

Posted 2 years ago

Hello Rosemary, Thanks for your review. I think there has been a bit of confusion on your part as I've looked into this for you and I can see that it was only a Straw Lid that you purchased on your last order. The Straw Lids and the Original 2.0 Bottles are separate items so you need to add both of these to your basket to receive a bottle too. Apologies for any confusion caused. If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 2 years ago

SHO is rated 4.8 based on 28,806 reviews