Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,494 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,494 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 26th December 2025

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sehr kompetent und zuverlässig. Hat alles super geklappt. Kann nur weiter empfehlen.”

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Posted 2 months ago

“I used Arkatrans to move a gypsy caravan (roulotte) . Communication to begin with wasn't great but once loaded and en route , spoke the whole journey via WhatsApp to the drivers boss/partner. The driver himself didn't speak much as he didn't speak French or English but it didn't prevent him from doing his job thoroughly. Very pleased with the service and would recommend anytime”

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Posted 2 months ago

“Quality service”

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Posted 2 months ago

“Fast easy and communication was great”

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Posted 2 months ago

“I submitted a request for a quote on the same day I purchased furniture that needed to be picked up, as the final sale item was not deliverable. They responded quickly, picked up the item within an hour, and delivered it to my home the same day. Fast, reliable service. I’d be happy to do business with them again in the future.”

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Posted 2 months ago

“Easy to use and received several quotes within a very short period of time. Made it very easy to ship!”

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Posted 2 months ago

“very good service”

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Posted 2 months ago

“Good site for locating a shipping company for most any type of load. Large motorcycle in my case. Expect to get multiple quotes from multiple transport compnies. At one point I had about 50 emails with quotes. Some shipping companies will quote multiple times lowering their quote as they go. I found that to be a turnoff and disregarded all their quotes after this occured. I selected a company with good reviews and a good quote right from the start. Replies from the actual shipping company through Shiply usually happened within 1 hr.”

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Posted 2 months ago

“Super gelaufen, gerne wieder”

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Posted 2 months ago

“Le moins cher que j'ai trouver et nickel, rien à dire, professionnel et très agréable.”

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Posted 2 months ago

“Well, Mike was my shipment handler; he was on point through the whole show, even when my sender decided not to release the pack after the shipper arrived to collect it. Mike handled it calmly and with minimal deviation from the original financial plan. I would definitely use the service again!”

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Posted 2 months ago

“Great service and on time.”

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Posted 2 months ago

“Driver showed up with car and refused to release- demanded only FULL payment saying the CC was only a hold deposit and would be released”

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Posted 2 months ago

Hi Steve, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 2 months ago

“Würde ich wieder machen”

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Posted 2 months ago

“Two dozen bids within minutes but the shipper I chose —Villeroy—was poor on communication and still had not picked up my furniture 10 days after they agreed to do so. Customer service agent does not tell the truth, tells you what he thinks will get you out of his hair. Will never use Shiply again.”

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Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 months ago

“Was an easy process for a beginer like myself. Put out what I needed, got a quote with multiple carriers and completed the process easily and professionaly. I would definetaly recommend this for moving product.”

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Posted 2 months ago

“Very good costumer service great communication”

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Posted 2 months ago

“Shipley & the transport company made the shipping of my items from Florida to California super simple! I would definitely use both again & would highly recommend to others! Thank you!!!😊”

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Posted 2 months ago

“Rapide et réactif, je recommande”

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Posted 2 months ago

“Perfetto 👍”

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Posted 2 months ago

Shiply is rated 4.5 based on 46,494 reviews