Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,247 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,247 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 26th October 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Alles bestens danke.”

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Posted 3 weeks ago

“I used Good Fellas and communicated with Bruce. Great customer service and very reasonable quote given. I was very happy with the complete service. I had several boxes collected from a relative in Swindon and then brought to Edinburgh. The whole process only took a few days, from booking to final delivery with options for the delivery date and then a 3 hour time slot for collection and delivery. The Gentleman delivering were very helpful and polite. I would highly recommend Shiply.”

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Posted 3 weeks ago

“Two months, broken TV, and zero resolution — Shiply’s insurance runaround My wife and I moved from London to Stockholm on 13 August and booked a mover via Shiply. Our TV arrived broken and completely dead, with additional damage to an Xbox and a trophy. Before booking, we confirmed there was insurance “up to £3,000” associated with the job. After delivery damage, Shiply rejected our claim on 1 September, citing their Protection Plan “UK-only” clause – this wasn’t highlighted to us when questioned about it, even though our shipment was international and we had been told to expect insurance cover via the transport provider. On 3 September, Shiply wrote that they had “clarified things with the Transport Provider” and that the provider should open a claim with their insurer (JOVE is apparently the name of this provider) “as soon as possible.” That sounded promising, but since then we’ve had repeated chasers from us and from the courier with no substantive progress. Through late September and mid-October, both we and the courier emailed Shiply asking for updates; the courier even noted “No contact from Shiply or Jove”. As of 15 October (two months since damage), Shiply has stopped responding, and we remain out of pocket for a replacement TV. Why this matters: We booked through Shiply in good faith and verified insurance would apply to this job (quoted “up to £3,000”) When damage occurred, Shiply first pointed to a UK-only Shiply Protection Plan that we weren’t told about when we questioned the insurance prior to booking instead of helping progress the provider’s insurance they referenced themselves Shiply later said the provider would raise a claim with a provider called JOVE, then went silent, despite multiple follow-ups from both us and the courier. We’re posting this review in the hope Shiply finally owns the process, coordinates with UK Euro (our transporter) and JOVE, and resolves our claim promptly. At minimum, we expect Shiply to confirm the insurance route they themselves identified and ensure the claim is processed without further delay.”

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Posted 3 weeks ago

Hi Joseph, Sorry to hear about the difficulties and delays you’ve faced. I completely understand how frustrating it must be to have your belongings damaged and to wait this long for a resolution. To clarify, Shiply’s optional Protection Plan applies only to UK domestic shipments. For international deliveries, coverage is provided directly by the chosen transport provider, and any claims must be made through their insurer. In your case, UK Euro would need to progress the claim with their insurer as originally advised. We’ve now connected the transport provider directly with Jove's claims department to help speed up the process. If you need any further updates or assistance, please email us at support@shiply.com, and our team will ensure communication continues smoothly. Kind Regards, Steve

Posted 3 weeks ago

“Had a terrible experience with Shipley. Agreed to a price/contract, when my vehicle was delivered the driver demanded more money than was agreed upon or would not let me have my vehicle. Shipley has done nothing to help and has stopped responding to emails.”

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Posted 3 weeks ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 3 weeks ago

“Excellent service Highly recommended”

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Posted 3 weeks ago

“I used the company identified as "Happy Customer Express" to transport a Lincoln Town Car I have owned for 36 years. For me, it was precious cargo. My experience was excellent. The support staff was prompt in replying to my questions and requests to forward information to the dispatcher. The Dispatcher I spoke with was friendly and accomodating. The driver was courteous and thorough. I could not be at the delivery locations. When he arrived at the delivery location, the driver sent me several videos of the car, including one showing the car was fully locked and secure. I highly recommend the service. It was worth the price.”

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Posted 3 weeks ago

“Muy buenos”

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Posted 3 weeks ago

“Un grand merci à Vincent pour son professionnalisme de la mise en relation et la livraison tout à été facile pour moi ( pas simple pour la Corse ) Vincent a assuré je le recommande sans aucun problème son service ,assurance pro et w garage Bonne continuation à vous”

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Posted 3 weeks ago

“Would do business with them any time, if you can wait a few more days. They can give you a good price. Any problems? They take care immediately, if not sooner., great company Thank you very much. R.K.A. P. S. IT WAS A TRIUMPH TRIDENT 1973. THEY DELIVERED.”

Shiply 5 star review on 14th October 2025

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Posted 3 weeks ago

“Great service timely delivery”

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Posted 3 weeks ago

“Merci pour la prise en charge rapide et le prix correct”

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Posted 3 weeks ago

“Great driver great company everyone should use this company”

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Posted 3 weeks ago

“Shiply ist zu teuer und nicht mal die Telefonnummer stimmt”

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Posted 3 weeks ago

“Netter Fahrer, zuverlässige Lieferung, achtsamer Versand! Gerne wieder!”

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Posted 3 weeks ago

“Overall I was very pleased with process. Savannah got back with all my inquiries. Shipper was a very nice lady and helpful and secured load fine. I would use them again if needed.”

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Posted 3 weeks ago

“Todo fue muy bien aunque el pedido tenía su complicación. El transportista ayudó en todo momento”

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Posted 3 weeks ago

“Thank you- very good Communication and trustfull delivery”

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Posted 3 weeks ago

“Firma Eurotrans 87- Lieferung eines Schranks von Bayern nach Baden-Württemberg- zuverlässig, sehr freundlich - top - sehr zu empfehlen.”

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Posted 3 weeks ago

“Liam McRae Management did a great job with pick up and delivery of my item.”

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Posted 3 weeks ago

“Entreprise Sérieuse et efficace, l'interlocuteur à toujours répondu rapidement et le conducteur était gentil et ponctuel Je recommande vivement cette entreprise”

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Posted 3 weeks ago

Shiply is rated 4.5 based on 46,247 reviews