Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,463 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had a shipment get into a accident and was totaled. The vendor refuses to refund me the money I paid for the shipment nor will they pay the deductible. When I reached out to Shiply to assist they basically said "sorry but nothing we can do". If you are not going to vet your carriers or hold them responsible for what they are doing then why bother using this platform. It is too risky and I am out over $6000.00”

Helpful Report

Posted 1 year ago

Hi Nick, I'm sorry to hear about the issues you've faced. Shiply endeavours to provide a platform for users to connect with transport providers, and we're concerned about learning about your negative experience. While Shiply does not get directly involved in contract disputes between users and transport providers, we do take such matters seriously. If you haven't already, please consider leaving a review for the transport provider detailing your experience. This can be beneficial for other users and also may prompt the provider to address the situation. If you feel the issue is related to a violation of Shiply's policies or terms of service, please get in touch with our support team at support@shiply.com with the details, and we will investigate the matter. We appreciate your feedback and are here to assist you to the best of our ability within the scope of our platform policies. If you have further concerns or questions, feel free to let us know. Kind Regards, John

Posted 1 year ago

“I have used them in the past and it was great. Now, however, they won't take the deposit via card nor paypal nor anything other than a third party website who are asking me for all my bank details. My bank says its high risk and I must not give my bank details to anyone, trustpilot has no reviews, a scam-website expresses caution. Have emailed Shiply twice for an alternative - they just say no. So I cant accept any of the quotes. Absolutely useless customer service!”

Helpful Report

Posted 1 year ago

Hi Brian, I'm sorry to hear about the inconvenience you're experiencing with the payment process. We strive to provide a seamless experience for our customers, and it's disappointing to hear that we've fallen short in this instance. We value your feedback and understand your concerns about providing sensitive information to a third-party website. Please know that we take the security and privacy of our customers very seriously and are looking into this. In the meantime, if there's anything specific we can assist you with, or if you have any further questions, please feel free to contact us at support@shiply.com. We're here to help and ensure that you receive the assistance you need. Thank you for your patience and understanding. Kind Regards, Steve

Posted 1 year ago

“If it is possible, l would like to put negative star. Totally nonsense people, poor communication (seems he doesn't know English) The service was not door to door please be careful. Schedule was a mess because he says I don't have a certain time for delivery. But they still need to give me date, time, location for drop off the vehicle. Then I could plan ahead. Finally I have to chase him 20's of time then get the time n place for drop off vehicle. The arrival time was late than they assumed. Supposed vehicle will be arrived on early of the week, finally we get the vehicle at Wednesday late afternoon. So I totally strong not recommended this service.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Since July, Shiply has blocked access to the platform for new companies. They wrote that they are updating the platform. It's been going on for 9 months now! I guess they lost the court case because they can't accept new companies. For other and new companies, it is not fair on shiply's part because they do not know where they stand. Of course, Shiply blocks honest carriers for free and without giving a reason. They don't respect transport companies.”

Helpful Report

Posted 1 year ago

Hello Mati, I appreciate your interest in applying to be a transport provider for Shiply. Our system is currently undergoing some upgrades and registration for new transport providers has been paused. We hope to allow registration in the coming few weeks. We apologise for the inconvenience. Kind Regards, Anne

Posted 1 year ago

“I used 'Scheduled-Deliveries' to transport a pedal car for me. The delivery driver had a serious attitude issue,and should no way be representing a company of any kind.Foul, potty-mouthed shouting every swearword that has ever been heard in the courtyard of the private apartments.I would never,every use this company again,where by contrast using Shiply in the past has been a pleasant experience.Give 'Scheduled-Deloveries' a very wide birth,unless you want to be the subject of abuse by someone who has no respect for people who pay his living,or for the job he is doing. A complete disgrace to the industry,and an enbarrassment to his company for sure.This experience can only cost them dearly.Remember,the man who pays the piper calls the tune. Paul Johnson.”

Helpful Report

Posted 1 year ago

Hi Paul, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Mon transport a été annulé une semaine avant la date mais shiply ne veut pas me rendre l'acompte Plateforme a éviter”

Helpful Report

Posted 1 year ago

“Leider gibt es keine Rechnung für die Anzahlung und Mann wird immer auf die englische Seite hin gewiesen wo es keine Antwort gibt. Leider ganz schlechter Kunden Service! Ich warte heute noch auf meine Abzahlungsbedingung Rechnung für die Buchhaltung!!!”

Helpful Report

Posted 1 year ago

“‘’ Timewizard ‘’ this company is scammer!!! hires driver from Facebook like company DSMWOOTTONTRANS LTD then doesn't pay them don't get attached because you will be deceived SHIPLY 🙏🙏🙏check this account Time Wizard is absolutely fake account he cheated many drivers”

Helpful Report

Posted 1 year ago

Hi Nick, I'm sorry to hear about your negative experience with a transport provider using our platform. We take allegations of misconduct very seriously and investigate them thoroughly. Please know that Shiply is a neutral platform where users can connect with transport providers. We do not tolerate fraudulent or unethical behaviour, and we rely on our users to report any issues they encounter so we can take appropriate action. If you have any further details or evidence regarding this specific incident, please don't hesitate to reach out to our support team at support@shiply.com. We are committed to ensuring the integrity of our platform and will investigate this matter promptly. Your feedback is valuable to us as we continue to improve our services and maintain a safe and trustworthy environment for all our users. Kind Regards, Anne

Posted 1 year ago

“Missold Scam Insurance, Item arrived Damaged beyond repair I use Shiply a lot. But NEVER again will I use them. I recently organised the collection of a bed from an auction house. I had viewed the item and ensured the product was in good condition prior to bidding. I then booked a collection through Shiply with a courier, who to be honest was poor, I didn't hear a word from the courier for days, leaving me to chase numerous times. As the item I was shipping was £650 I paid extra to Shiply at booking to cover the transit. Hoping this would cover us if any issues arose. Long story short, my bed arrived damaged, beyond repair. The courier admitted damaging it, they provided their insurance and said they would raise a claim. I have chased them so many times with no progress. Which leads me to believe that they have no intention of making a claim. I also progressed a complaint and claim via Shiply, I had hoped this would be straight forward as I had images of the item before and after delivery and I had paid for insurance. Shiply have just informed me that they won't pay out as the item wasn't protected sufficiently by sender. I was assured by the courier that my item would be packaged and protected, I can't physically do it from the other side of the country, this is why we use Shiply, for their trusted and careful couriers. Clearly now they are just allowing any old cowboys to sign up to their service and the insurance they offer, that I paid extra for is a complete scam.”

Helpful Report

Posted 1 year ago

Hi Sophie, I'm truly sorry to hear about the frustrating experience you've had with your recent shipment. It's certainly not the experience we want our customers to have. While we strive to work with reputable and reliable couriers, we acknowledge that issues can still arise, and we regret any inconvenience this has caused you. We take your feedback seriously and will investigate this matter further to ensure improvements. Please rest assured that we are here to assist you in any way we can to help resolve this situation. I encourage you to reach out to our support team at support@shiply.com with all relevant details and documentation, including images of the item before and after delivery, so we can assess the situation and explore available options. We value your continued support and hope to have the opportunity to restore your trust in Shiply in the future. Kind Regards, John

Posted 1 year ago

“i contracted them to ship a car for me on 02/29/2024. the agreed price was 1000. they took a $197.00 deposit to tell me that someone would get it right away. When i conplained 3 days later they tell me that the arent a extraditing company and it would be up to 5 business days to pick up the vehicle. I complained again which they offered to rebook with another company but not to return my deposit. still no go. i sent them a message on the 5 business day with no response only to tell me to check my texts, which nothing extra is there. You cant even get anyone on the phone only emails. This company is a total SCAM BEWARE!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Hi Darrell, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. We suggest continuing to contact your transport provider directly for updates on your shipment. If you are disappointed with your transport provider, please leave a review on their Shiply profile so that other users can be more aware of your experience with them. If you require assistance or further support, please don't hesitate to contact our support team at support@shiply.com. We're here to help. Kind Regards, Megan

Posted 1 year ago

“Totally broken table, parts missing, zero support from Shiply who claim they are a neutral service like Google. This is not how you advertise yourself Shiply - you imply that you will be there to help when things go wrong. When they do, you're not interested in helping and you continue to allow the dishonest courier to operate on your platform!”

Helpful Report

Posted 1 year ago

Hi Ruth, We are sorry to hear about the challenges you encountered with your recent shipment. We understand how frustrating and disappointing this experience must have been for you. It's certainly not the level of service we aim to provide, and we sincerely apologise for any inconvenience. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“since 1 1/2 month no delivery, no payback of money, no telephone response, no mail response - fraud?”

Helpful Report

Posted 1 year ago

Hi Buch, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. We want to assure you that we do not condone any form of theft or fraud. We are committed to investigating and taking appropriate action against any transporter found to be engaging in fraudulent behaviour. To assist you further and address your specific case, we kindly request you to contact our dedicated support team at support@shiply.com. They will work closely with you to assist law enforcement with the data we hold regarding this transport provider. Kind Regards, Anne

Posted 1 year ago

“Paid deposit 2 weeks ago with promise that dresser would be picked up in 1-4 days. this was followed by a string of excuses until carrier went "radio silent" 5 days ago.”

Helpful Report

Posted 1 year ago

Hi Mike, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Avoid this company. Only delivered on the third day, after arranging two previous deliveries and not turning up, with no communication. They then don’t answer their phones or respond to messages. A stressful experience.”

Helpful Report

Posted 1 year ago

Hi Lysbeth, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Someone wrote a review for a shipment I haven’t yet received my boat yet but according to the review I have received it using my user id. I have sent note to Shipley and haven’t gotten a response. There’s no way to call customer service for resolution. Using their message portal. The boat still hasn’t arrived and I am beginning to think the reviews are rigged to attract customers BEWARE. Will update once we receive our boat (hopefully in one piece.”

Helpful Report

Posted 1 year ago

Hi Pam, Thank you for bringing this to our attention. Please note that a positive review is automatically generated after 22 days. If you would like to make any changes to your review, don't hesitate to get in touch with our support team at support@shiply.com for assistance. Kind Regards, Steve

Posted 1 year ago

“Ich kann das Portal leider nicht empfehlen und möchte jetzt schon betonen, es ligt nicht an den Speditionen. - Ich hab einen Auftrag vergeben und dann wedren meine Kontaktdaten nicht weitergegeben, da Shiply auf den Eingang und die Verbuchnung der Zahlung wartet. - Der Betrag wurde mittlerweile 2 mal abgebucht - Was soll passieren, wenn ich über das Portal Shiply einen Sofortüberweisung mache. - Dass Geld war 10 Minuten später auch vn meinem Konto abgebucht, aber leider bringt mir das nichts. - Sie sehen in meinem Screenshot auch, dass Shiply die Kommunikation eingestellt hat. Also Fazit, wenn Sie keine Zeit haben, dann sichen Sie sich selbst eine Spedition”

Helpful Report

Posted 1 year ago

“They took our money and didn’t call or communicate with me for days after saying we were set for exact days and they would be in touch and then blamed it on me that I didn’t call them. And then they tried to communicate with someone else rather than me who was paying and they could have called or texted. I can’t get shiply to get back to me via call or email. And now we’re stuck and we have no way to get our dog somewhere and the person caring for a dog flies out Sunday.”

Helpful Report

Posted 1 year ago

Hi Sonny, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. To expedite resolution, we encourage you to continue communicating directly with your provider to get updates on the status of your shipment. Additionally, please email us at support@shiply.com with your account details and a description of your issue. Our support team will prioritise your case and work diligently to find a solution. We take your feedback seriously and will use it to improve our communication processes and ensure that similar issues do not occur in the future. Kind Regards, Anne

Posted 1 year ago

“BEWARE - Shiply OFFER NO SUPPORT with delivery or payment issues. I completed an outstanding payment after my item was collected - but the delivery company claimed they didn't receive payment and tried to get me pay AGAIN - I felt intimidated by their communication (we wont deliver till you pay etc) and so I very nearly paid AGAIN. I had paid 0 using the stupid Shiply link - that DOESN'T record payments made I asked Shiply to step in - their response was 'Also, since the Shiply site acts as a neutral venue through which transport providers and users can meet and enter into negotiations. We are in no way involved in the actual transaction and assume no control over the quality, safety, or legal aspects of the jobs and/or transactions that take place through the site. ' Personally - I would be VERY careful of using Shiply - they are happy to take your money - and happy to see you get ripped off.”

Helpful Report

Posted 1 year ago

Hi Katrina, We're sorry to hear about your experience and apologise for any inconvenience caused. At Shiply, we strive to provide a reliable platform for connecting users with transport providers. However, we understand that issues may arise during shipping, and we take these concerns seriously. Regarding payment disputes, while Shiply facilitates the connection between users and transport providers, we do not directly handle payments or transactions. We encourage users to communicate directly with their chosen transport provider to resolve any payment issues. We regret any misunderstanding regarding the recording of payments made through our platform. We continuously work to improve our systems and will take your feedback into consideration to enhance our services. If you require further assistance or have additional concerns, please reach out to our support team at support@shiply.com. We're here to help and address any unresolved issues promptly. Kind Regards, Anne

Posted 1 year ago

“Was told that my car would be picked up on Monday and not they are saying that they are not an extradited co so now it can be picked up with 5 business days. Beware of this company shady business practices”

Helpful Report

Posted 1 year ago

Hi Darrell, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Unprofessional handling of disputes by Shiply. I opened a dispute and provided all information requested by Shiply. In two week, they just closed the dispute saying I have not provided any requested information. Just waist of my time. Highly advise to used a reliable delivery service.”

Helpful Report

Posted 1 year ago

Hi, We apologise for the inconvenience you've experienced with our dispute resolution process. We aim to handle disputes promptly and effectively, and we're sorry to hear that we fell short of your expectations in this instance. If you believe there has been a misunderstanding or want to provide further information regarding your dispute, please get in touch with our support team at support@shiply.com. We're here to assist you and ensure that your concerns are addressed in a timely manner. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services. Kind Regards, Steve

Posted 1 year ago

Shiply is rated 4.5 based on 45,463 reviews