Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“My courier lost part of the piece of furniture they delivered to us. They made no effort whatsoever to investigate what happened with the item. We now have paid a fortune in the delivery for an incomplete piece of furniture. A few phone calls on their side would have been sorted the problem. Our shelf is now with another person who was delivered on the same date. It's frustrating, disappointing and outrageous.”

Helpful Report

Posted 1 year ago

Hi Elisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“I was treated very bad with no communication when I was writing them then they pop up out the blue in the morning saying they are there”

Helpful Report

Posted 1 year ago

Hi Mr. Hall, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“This Company is a Fraud and their are all Thieves. My advice to the general public do not use them. I still await my the vehicle or refund to date.”

Helpful Report

Posted 1 year ago

Hi Ernest, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I have tried to use you for the first time. What a waste of time. Inundated with emails from chancers trying it on with cowboy rates. Asking me for the weight of my sofa and the dimensions of a double mattress. All I wanted was a man in a van and all I got was a headache, a load of stress but thankfully the sensible conclusion that I would be much better off hiring my own van. Can’t believe your quality ratings for one second - everyone thus far I have communicated with has just tried to shaft me. No thank you - I will never try to use you again”

Helpful Report

Posted 1 year ago

Hi, We're sorry to hear about your experience. Shiply aims to provide a platform where customers can find reliable transport providers for their needs. We apologise if you encountered difficulties during your first attempt to use our service. We understand that receiving multiple emails from transport providers can be overwhelming, and we appreciate your feedback on this matter. The information requested by transport providers, such as the weight of your sofa and the dimensions of a double mattress, is often necessary for them to provide accurate quotes and ensure they have the appropriate equipment for the job. However, we understand that this may have added to your frustration. We take the quality and reliability of our transport providers seriously, and we strive to maintain high standards on our platform. If you ever decide to give Shiply another try in the future, please feel free to reach out to our support team at support@shiply.com for assistance. We're here to help ensure you have a better experience next time. Kind Regards, John

Posted 1 year ago

“Here's an expression I hate..... " SERIOUSLY !!! " 54 emails.... not to mention the phone calls, all with "potential spam" display on caller ID. Remove me from your emails I wouldn't do business with any of these companies if they work with you.”

Helpful Report

Posted 1 year ago

Hi Edward, We apologise for the inconvenience caused by the overwhelming number of emails you received. Your feedback is valuable to us, and we understand your frustration with the volume of communication. You can update your email preferences to reduce the frequency of emails or opt-out entirely. If you need assistance with this, please reach out to our support team at support@shiply.com, and they'll ensure that your email preferences are updated immediately to prevent any further unwanted emails from reaching you. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter. Kind Regards, John

Posted 1 year ago

“I am sending something to an eBay customer I sold something to, they arrange collection through this service. They emailed me asking to confirm the collection address. I cannot confirm the collection address without signing up, I can't just respond via email. So, I have to sign up annoying but fine. However, I can't sign up unless I want to send something. So, I have to fill in a lot of fake information about a product that doesn't exist to get signed up to respond to what should have been a simple click of a yes button to confirm. Why not just have a button on the email that says confirm?”

Helpful Report

Posted 1 year ago

Hi George, It sounds like you're experiencing some frustration with the process of confirming the collection address for an item you sold on eBay. We apologise for any inconvenience this has caused you. You don't need to sign up to confirm the collection address. Simply email us at support@shiply.com with the details, and we'll take care of it for you. If you have any further questions or need assistance, please feel free to contact us anytime. Kind Regards, Megan

Posted 1 year ago

“The transport providers I’ve had have been excellent. They, and myself have excellent feedback. Yet people I have never had contact with are able to, and have, left me negative reviews which makes a mockery of Shipley’s feedback. Bottom line, they don’t care enough to even look into this but keep taking their cut. I am fed up with “computer says ‘no’” response. Shame.”

Helpful Report

Posted 1 year ago

Hi Eddie, I understand your frustration with the negative reviews on Shiply. If you believe there has been an error in the reviews and wish to have them corrected, please get in touch with our support team at support@shiply.com. They will assist you in addressing this matter. Thanks for your understanding. Kind Regards, Anne

Posted 1 year ago

“Both vehicles were stolen. Filed with the police, told Shiply and they basically said, "Whelp, you picked the shipper--not our fault--can't help you! You are ON YOUR OWN." Shiply keeps the deposit and there is nothing they provide in the way of subrogation - they didn't even send me a Bill of LAding or Contract info with their agent. Beware!”

Helpful Report

Posted 1 year ago

Hi James, I'm sorry to hear about your unfortunate experience. If your vehicles were stolen during transport, that is indeed a serious matter. While Shiply provides a platform for users to connect with transport providers, it's important to note that Shiply itself does not handle transportation but facilitates the connection between users and providers. If you haven't already, you may want to consult with legal counsel to explore options for recovering any losses. For matters related to the deposit or any disputes, please get in touch with our support team at support@shiply.com with detailed information about your case. They will be able to provide guidance and assistance based on the specific circumstances. I hope you find a resolution to your situation, and I appreciate your understanding of the limitations of Shiply's role in such incidents. Kind Regards, Megan

Posted 1 year ago

“The telephone is always 'engaged'. Live chat does not connect. They do not respond to emails after the first reply. They hold credit card information when their FAQ section states "Shiply holds only minimal personal information on our servers; furthermore we hold absolutely no payment information such as bank details or credit cards". There is no access to my card information on my account section. They have not removed my card details. The system allows couriers to bid but when a customer wants to accept that bid couriers adjust the price upwards! So frustrating & time wasting. Like dealing with a black hole”

Helpful Report

Posted 1 year ago

Hi Susie, We appreciate your feedback, and we're sorry for any inconvenience you've faced. Here's some information to address your concerns: 1. Card Details: Shiply itself doesn't store card details. However, our payment provider may retain this information. If you wish to have your card details removed, please send a request to our support team, so they can assist you with this. 2. Phone Support & Live Chat: We have discontinued phone support and don't offer live chat. For assistance, please get in touch with us via email at support@shiply.com. 3. Bid Adjustments: Providers are not permitted to modify bids after submission. If you notice any bid adjustments, please report them to support@shiply.com along with relevant details. We appreciate your feedback and are committed to enhancing our services based on user input. Kind Regards, John

Posted 1 year ago

“The delivery day was agreed upon and not honored and unacceptable alternatives offered with no effort to make it work for the customer.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“I booked a collection through shiply for my car. They took my deposit twice, which can happen, but when I contacted them they said that they had no record of this transaction. They said that if I had proof I should send it to them. No suggestion that they would check at their end. Trailed off to the bank, got a statement, which clearly shows two payments taken, one straight after the other. Contacted them again to say that I wasn't keen for them to have details of my months financial affairs and could they check that they had in fact had my money twice-no reply. My collection was imminent, so I reluctantly sent them a photo of my redacted statement and then got an acknowledgement that they would refund my money, if I hadn't got my money in TEN days, to be in touch. No apology,no offer of compensation for having my extra money for so long when they were quick enough to take it-fortunatly the collection was ok but not feeling the love currently!”

Helpful Report

Posted 1 year ago

Hi Peter, We apologise for the inconvenience and frustration you've experienced, and we appreciate you bringing this to our attention. It's certainly not the level of service we aim to provide at Shiply. We appreciate your patience in providing the necessary details for the resolution. Rest assured, we are actively working to process the refund as quickly as possible. If you encounter any further issues or if the refund is not processed within the specified timeframe, please don't hesitate to contact our customer support team at support@shiply.com. We value your business and apologise again for any inconvenience caused. We hope to have the opportunity to serve you better in the future. Kind Regards, John

Posted 1 year ago

“All I wanted were quotes for a future car shipment and all I got was pressure pressure pressure to lock in a quote.! I’ll take my business elsewhere horrible !”

Helpful Report

Posted 1 year ago

Hi Max, We're sorry to hear about your experience, and we appreciate your feedback. We understand that the pressure to commit can be frustrating, and that's certainly not the experience we aim to provide on Shiply. Our goal is to make the shipping process as smooth as possible, and we regret if our communication did not align with your expectations. We value your business, and we would like the opportunity to address your concerns and improve your experience. If you have specific details or if there's anything else you'd like to share about your experience, please feel free to reach out to our customer support team at support@shiply.com. They will be happy to assist you and address any issues you may have encountered. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Kind Regards, Anne

Posted 1 year ago

“Absolute con. Booked a service for 2 men to help with furniture removal. Took a day off, drove 2 hours into London only for them not to turn up. I then tried to report this to Shiply and was subsequently blocked from entering the site. Keeps coming up with error message "You are not authorised to access this portal. Kindly contact your helpdesk administrator." even when I try to reset the password. I paid a £40 deposit and wasted a day for nothing.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We sincerely apologize for the inconvenience you've encountered with your deposit refund. To expedite the resolution, we kindly request you to reach out to our support team directly at support@shiply.com. Thank you for bringing this to our attention, and we're committed to ensuring a swift resolution to your concerns. Kind Regards, Steve

Posted 1 year ago

“Shipper canceled on me twice. Shiply does not want to refund my deposit. I did NOT cancel the delivery, the shipper did. Why do I have to fight to get my money back. I should not have to contact the shipper, fill out forms or tell shiply 3 times that I do not want a credit at shiply. Give me my money back. What a scam.”

Helpful Report

Posted 1 year ago

Hi Gene, I apologize for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Megan

Posted 1 year ago

“Ich hatte einen Transportschaden, der Subunternehmer war offenbar nicht versichert. Bis heute sitze ich auf dem Schaden sowie den Transportkosten. Shiply Support war wenig hilfreich.”

Helpful Report

Posted 1 year ago

“Wish I could rate zero. Communication was horrible and both drivers assigned to the load lied. Load never moved.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Please refund my deposit”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 1 year ago

“There is no way to contact a human. They do not respond in a timely fashion, when minutes count help is theoretically hours away, if that. Days ago I was given a service ticket that I was told would be addressed in about 6 hours, that was days ago and still nothing. My pickup of RV is supposed to be Friday I have no idea AM or PM and have not way of contacting driver because the SHIPLY site will not allow my to sign in, they did however take my money.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you're experiencing issues signing in and need immediate assistance, please try the following steps: Password Reset: Use the "Forgot Password" option on the login page to reset your password. This should allow you to regain access. Email Support: If the issue persists, or you're unable to reset your password, please send an email to support@shiply.com explaining your situation and providing any relevant details. Our support team will work to address your concerns as quickly as possible. We understand the importance of your upcoming RV pickup, and we're here to help resolve this issue. Please use the suggested steps or email support, and we'll do our best to assist you promptly. Kind Regards, John

Posted 1 year ago

“Ich warte bis heute auf eine Rechnung von Shiply !!!!!!”

Helpful Report

Posted 1 year ago

“Absolute joke. They left the collect for ten days , so I incurred a £70 extended storage fee. They then put the phone down on me and left site because the breakers didn’t sort paying the fee , that they caused in time . Complete waste of all our time .”

Helpful Report

Posted 1 year ago

Hi Simon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews