Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,346 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,346 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. There are hidden fees that I didn’t like. When I booked the shipping company I paid a down payment that was suppose to go to the shippers nut was later explained went to Shipley.”

Helpful Report

Posted 1 year ago

Hi Vikki, Thank you for your feedback about our platform being easy to use. However, we apologize for any confusion regarding the down payment and hidden fees associated with your shipment. Please note that this payment is intended to secure your booking and is used to cover the cost of our platform services. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Megan

Posted 1 year ago

“My impression of Shiply has improved. My prior review was a reflection of my frustration. Shiply has helped me find a reputable shipper and I thank them for that. My only remaining criticisms are: 1) Verification. They tell you how long the shipper has been on the site and how many reviews they have and scores, but there is no other verification to my knowledge. I got fooled by a fraudulent shipper. 2) The customer review process. You can write a favorable review of a shipper right away but you can not write a neutral or bad review until 10 days or so after you have accepted a shipper's bid. Unfortunately, this allows fraudulent shippers more time to scam customers.”

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Posted 1 year ago

Hi Fredric, Thanks for reaching out to us. I am glad to hear the matter has now been resolved with the help of our support team. Thanks for using Shiply. We hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

“It is not obvious that the 1st fee is a SHIPLY only fee. The Broker has its own fee + the driver, charges its fare”

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Posted 1 year ago

Hi Sebastian, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“Wir hatten ein Problem mit der Anzahlung per Lastschrift. Kommunikation zum Spediteur war somit geblockt. Erst als es verbucht wurde haben wir das Konto zum kommunizieren freigeschaltet bekommen. Ist natürlich schlecht, wenn man einiges im Vorfeld klären muss.”

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Posted 1 year ago

“Hallo Vom Auftrag bis zur Abbuchung dauerte viel zu lange ( 15.-22.03.2023 ) In dieser Zeit ist leider keine Absprache mit dem Transporteur möglich ! Die Ware hätte Di. schon auf dem Wege sein können ! Gruß”

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Posted 1 year ago

“Está bien.”

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Posted 1 year ago

“The driver refused to take items to the 1st floor.”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Anne

Posted 1 year ago

“If something goes wrong you do nothing to help. You also let cowboys work on your platform!”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“is ok. some bugs in the system.”

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Posted 1 year ago

Hello Rene, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, Steve

Posted 1 year ago

“After having issues on trying to make payment To book It went smoothly You can’t talk no one in person”

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Posted 1 year ago

Hi, Sorry to hear that your experience was not overly positive, but glad to hear that your delivery was successful in the end. We hope you'll use Shiply again soon! Kind Regards, Steve

Posted 1 year ago

“Mucha comisión”

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Posted 1 year ago

“Preformed as I needed”

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Posted 1 year ago

Hello, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

“Provision finde ich zu hoch, sonst gut”

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Posted 1 year ago

“Constant issues with the software blocking my messages about the offers to the shippers. Extremely frustrating”

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Posted 1 year ago

Hi Javier, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“Overall this is a good site even though one of the carriers was a bad actor (SubjectMovers) and cost me a lot of money. I am still waiting on Shiply to give me the full contact details for my attorney on these crooks (they took at least three others from what I have seen) I would never pay anyone in advance on this site as you cannot get your money back once they have it. The company that did the job was great just not the first one I hired who took my money, made up excuses, and then disappeared.”

Helpful Report

Posted 1 year ago

Hi Gene, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Bisl kompliziert hier, altmodische Webseite”

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Posted 1 year ago

“Shiply was good communication delayed timing.”

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Posted 1 year ago

Hello Hannah, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, John

Posted 1 year ago

“Easy to get quotes however the courier we chose did muck us about and we had to wait weeks to have our item delivered. Also the courier was very poor at letting us know what was happening.”

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Posted 1 year ago

“No contact from van driver. Very disapointed”

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Posted 1 year ago

Hi Ally, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Anne

Posted 1 year ago

“Vermittlung eigentlich ganz ok aber ist eben 50/50 das alles gut wird, weil man kennt den Auftragnehmer ja nicht und naja Bewertung kann man heute dazu kaufen. Aber war in diesem Fall jetzt alles gut gewesen. Und das man mit einer Kreditkarte die Vermittlungsprovision an die Plattform zahlen musste vor allem 300€!? Sehr merkwürdig und naja gegenüber dem Spediteur etwas unfair. Finde etwas viel für Vermittlung von EU Fracht. Auch keine richtige Rechnung bekommen dafür sondern Quittung nur der Zahlung.”

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Posted 1 year ago

Shiply is rated 4.5 based on 41,346 reviews