Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,387 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kommunikation über das System ist sehr schwierig, da nicht einmal Fragen gestellt werden können, ob z.B. 19% MwSt enthalten ist, weil das durch automatische Filter als Preisverhandlung verhindert wird, ebenso können keine Abholzeiten z.B. "Abholung zwingend zwischen 07:30-16:00 Uhr" mitgeteilt werden, weil die Filter dies als Austausch von Telefonnummern interpretiert und verbietet. Sehr kompliziert. Der vermittelte Transportdienstleister war super, die Abwicklung über shiply empfand ich als eher "anstrengend".”

Helpful Report

Posted 9 months ago

“Die Freigabe hat mal wieder Tage gedauert !! Das ist nicht so toll”

Helpful Report

Posted 9 months ago

“Capstone Auto Transport. DON’T REPLY TO THEM. THEY WILL TAKE YOUR DEPOSIT. HAVE YOU WAITING FOR A RESPONSE BACK. I CALLED TEXT. FINALLY SHE ADMITTED THE DRIVER CANCELED. THEN SHE DIDN’T WANT TO GIVE BACK MY DEPOSIT”

Helpful Report

Posted 9 months ago

Hi Marcus, Thank you for your feedback, and I'm sorry to hear about the issues you've had with Capstone Auto Transport. I completely understand how frustrating this situation must have been. Please leave a review for the transport provider on our platform to help others. We are happy to refund your deposit or assist you in relisting the item for another transport provider. Please email our support team at support@shiply.com with the necessary details, and we'll get this sorted for you as soon as possible. Kind Regards, Anne

Posted 9 months ago

“Too expensive !”

Helpful Report

Posted 10 months ago

Hi Edward, We appreciate you taking the time to share your feedback with us. The quotes you receive on Shiply are based on various factors, including the distance, vehicle requirements, and service providers' availability. While some quotes may appear higher than expected, it's important to consider the convenience and specialized service some providers offer, which could contribute to the cost difference. We appreciate your input, as it helps us understand areas for improvement and provide a better user experience. If you have any further questions or concerns, please don't hesitate to reach out to us at support@shiply.com. Kind Regards, Megan

Posted 10 months ago

“Tuve que cambiar de transportistas. La primera y segunda vez peligro de fraude. SHIPLY ya tenía su comisión desde la primera aceptación.”

Helpful Report

Posted 10 months ago

“From the first e Mail off Natalie to the delivery from Andy this outfit is100% professional Wouldn’t use any body else ( you get what you pay for )”

Helpful Report

Posted 10 months ago

Hi Mike, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 10 months ago

“Beware the initial quote. This simple means the courier will pick the goods up for that price, at a time to suit them 'within 7 days'. If you actually want it to be picked up 'by Saturday' the couriers will change the price upwards. It's just a racket really. So I have arranged to pick the goods up myself. NO hassle and I have just agreed a day and pick up time. Lovely sellers and no Shipley to get in the way - perfect!”

Helpful Report

Posted 10 months ago

Hi Donald, Thank you for sharing your experience with us. I understand your frustration with the initial quotes and the subsequent price changes when arranging specific pickup dates. We do our best to ensure transparency in the quoting process, but I recognise that this can be frustrating when plans change. We recommend providing as much detail as possible when requesting quotes to help transport providers give more accurate pricing upfront. We hope you’ll still consider us for future shipments. Feel free to reach out to support@shiply.com if there’s anything we can assist you with. Kind Regards, Steve

Posted 10 months ago

“It would have been better however, we were told we needed to provide someone to help move the furniture with the driver. We did not have someone so we were told they would provide someone for $50 at pick up and delivery each totaling $100. We did not have someone provided for us at the pick up site my son was there so he helped and at the delivery site. The people had to hire their gardeners to help move the furniture. Then the man kept trying to hound me for the hundred dollars of which they did not provide the proper assistance for the driver. The driver could’ve never picked up the big desk or the very heavy leather sofa by himself, it wasn’t handled professionally”

Helpful Report

Posted 10 months ago

Hi Deborah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“Ok god thanks”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. We're glad to hear that you're satisfied. If there's anything else we can help you with, please don't hesitate to email us at support@shiply.com. Kind Regards, Steve

Posted 10 months ago

“Le service proposé est très bien mais ça manque de clarté sur le fonctionnement des frais. Résultat, nous avons bien eu une facture par le transporteur mais n'arrivons pas à obtenir de Shiply une facture pour les frais de service. Nous devons pourtant bien justifier dans notre comptabilité de la totalité de la dépense.”

Helpful Report

Posted 11 months ago

“none none neone none”

Helpful Report

Posted 11 months ago

Hi, It looks like there might have been a typo or some confusion in your message. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Pick up was the wrong time. Then pick up was later then said. I had a tracker on my shipment. It was in one place for 15 hours. I had to call and text many times to get a response as to time of delivery. It was also late. Then there was an issue with payment. Overall communication was awful but my motorcycle made it in the same condition so I was happy. After all that I received a call telling me how I needed to leave a great review. I do not recommend using them.”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 11 months ago

“Dommage pas de paiement par carte bleue possible et difficile pour obtenir une facturation, il faut se contenter du devis”

Helpful Report

Posted 11 months ago

“Communication not very timely. Seeing how everything is done via email; you would think there would be better timing with information. They took their money at the speed of light. End result ; job accomplished so not all bad just room for improvement.”

Helpful Report

Posted 1 year ago

Hi Roger, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Price: The initial quote was decent, however, upon receiving the details of my radiators the price was slightly increased. Nevertheless, I still went with them. Communication: The communication was decent, however, on the day of the collection it was poor. I was given a window of 11-2 and sent multiple messages after 2pm that received no response. The company called at 4:30pm and arrived at 5pm to collect. Collection: While I did make it clear how many rads I had and their weight I still had to assist in the carrying of the rads, as they were too heavy for one of the couriers. Delivery: The delivery was fast. I think they collected on Saturday and the goods were received by the supplier on Monday and in good condition. All in all, the job got done and the goods were returned safely. Service was decent, but 3/5 for me.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your detailed review. We appreciate your feedback and are glad to hear that the job was completed and the goods were returned safely. We're sorry to hear that the price increased slightly upon receiving the details of your radiators. Please be as specific as possible in the details of your item to avoid any significant changes in quotes. This helps transport providers provide accurate bids. Please leave feedback for your transporter on their Shiply profile so that other users are aware of your experience with them. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Im Endeffekt alles gut gegangen, da ich Glück mit dem Transportanbieter hatte. Shiply an sich hat leider keinen Kundensupport an den man sich kurzfristig wenden kann (nur via Mail und da erhält mal lange keine Antwort). Grundsätzlich eine gute Seite, solange man keine Fragen/Probleme hat.”

Helpful Report

Posted 1 year ago

“useful but expensive”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We’re glad to hear that you found our service useful, but we understand your concerns about the cost. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“The website is clunky, you cannot change your email address on your personal details; the facility to leave feedback is poor and it cannot then be edited, and the staff at Shiply are particularly unhelpful!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We're sorry to hear about your difficulties with our website and customer service. We aim to provide a seamless experience for our users, and it's clear we fell short in this instance. If you want to change your email address, please contact our support team at support@shiply.com, and we will assist you with the update. We also appreciate your comments on the feedback system and will consider improving this feature. Kind Regards, John

Posted 1 year ago

“Gern wieder.”

Helpful Report

Posted 1 year ago

“Provision zu hoch, wird als Anzahlung für den Transport verschleiert 👎”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 45,387 reviews