Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,479 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Cant retrieve quotes my password does not work, clicked on the link to reset my password via my e mail no emails received after 4 attempts. Given up will use another courier service site”

Helpful Report

Posted 1 year ago

Hi Andrew, We apologize for the inconvenience you've experienced with our password recovery process, and we appreciate your patience. We would like to assist you in resolving this matter promptly. Please try the following steps to reset your password: • Go to the Shiply login page. • Click on the "Forgot your password?" link. • Enter the email address associated with your Shiply account. • Check your email for a password reset link. • Click on the link and follow the instructions to create a new password. If you encounter any issues during this process, or if the problem persists, please get in touch with our customer support team at support@shiply.com. They will be able to assist you further and ensure that you regain access to your account. We appreciate your understanding and cooperation in this matter. Kind Regards, Megan

Posted 1 year ago

“Never picked up on time. Storage fees were adding up and they promised a 50 discount for every day it was late. They did not honor that. I lost money, time and patience. I'll never use them again.”

Helpful Report

Posted 1 year ago

Hi Jon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I’m not at all happy with the service from Shiply, I would never have used this platform if I knew that they do not verify the transporters and when there’s a problem do not help to resolve it. I might as well have picked someone off the street.”

Helpful Report

Posted 1 year ago

Hi Victoria, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Tried to use this service and paid a deposit for car transport and can see payment made in HSBC account but no booking was confirmed and customer service just suggested pay again ...never again and avoid as at best a scam service”

Helpful Report

Posted 1 year ago

Hi Mr Burke, We understand that issues with payments can be frustrating, and we apologize for any inconvenience you've encountered. While occasional payment problems can occur, if our support team has confirmed that the payment didn't go through, we recommend checking with your bank for further clarification. Your patience and understanding are appreciated as we work to resolve this matter. If you have any additional questions or concerns, please don't hesitate to contact our support team at support@shiply.com. Kind regards, Megan

Posted 1 year ago

“I hired a transport provider GoHaul to collect an item on the 4th December due to be delivered back to shop the following week. This was not done. I had a few exchanges via Shipley with the transport provider telling mr they were doing it. Now nothing! Shipley said they’d start a dispute but have heard nothing. These people are just driving around and stealing goods. I would never use again. I saved about £100 in transport costs but lost the item which was much more. Very disappointed”

Helpful Report

Posted 1 year ago

Hi Victoria, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Didn’t pick up car in “guaranteed” timeline. Said they couldn’t find drivers. Yet that’s what they are, a shipping company. Don’t read the good reviews they are horrible and don’t communicate well. Would give 0 stars if I could.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“It’s been very disappointing wasn’t on giving slot and booked with two men help but delivery time there was only one person even I paid for that thanks”

Helpful Report

Posted 1 year ago

Hi Mehmood, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“After paying a deposit I still have not had my car picked up. No one from the agency has called me”

Helpful Report

Posted 1 year ago

Hi Mark, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Shiply as a company and an idea is great when its working but sadly, whenever something goes wrong they are terrible, they structure themselves so they have absolutely no accountability what so ever for the couriers they allow to operate on their site, if the courier decides to change the amount of the job they can simply cancel if you don't agree to their demands letting down you and the client, they make it absolutely impossible to obtain deposit refunds, basically think of a dodgy mobile phone company who lies cheats and steals through their terms and conditions and you are on the right track. They also allow Proovia to have multiple accounts, around eight so far, they totally have a monopoly on the site and manipulate the prices which has put out of business literally hundreds of honest hard working couriers, Proovia are the bain of the shipping world and they are allowed to run rampant on Shiply”

Helpful Report

Posted 1 year ago

Hello James, I'm sorry to hear about the challenges you've faced and the issues you've outlined. It's crucial for us to address concerns and improve our services. I understand the frustration, and I appreciate your feedback. To assist you more effectively, please reach out to our customer support team directly at support@shiply.com, providing relevant details on what you'd like us to investigate or address. Any additional information will be helpful in resolving your concerns and enhancing our platform. Thank you for bringing this to our attention, and I hope we can work towards a resolution. Kind Regards, Megan

Posted 1 year ago

“Il servizio clienti è inesistente. Portale vecchio, errori di accesso, bug di sistema. Non consiglio a nessuno di affidarsi a Shiply in Italia, esperienza pessima. In Italia ci sono altri fornitori molto più seri, attenti e disponibili con un servizio clienti attivo. Ho effettuato preventivo e ho aperto ticket di supporto per assistenza: risulta in elaborazione da 5 giorni e non ho ricevuto alcuna risposta.”

Helpful Report

Posted 1 year ago

“Desperately needed to communicate with Shipley but only a "no reply" email address, left stranded. Pay bit more and use a company with a phone number and proper email address NOT Shipley.”

Helpful Report

Posted 1 year ago

Hello Paul, I apologize for any frustration you've experienced. We understand the importance of effective communication. For assistance, please email our customer support team at support@shiply.com. They'll do their best to address your concerns. Thank you for your patience and understanding. Kind Regards, John

Posted 1 year ago

“Some idiot used my email to sign up and my inbox was flooded. No email verification for a service that spams your mailbox is wholly inappropriate.”

Helpful Report

Posted 1 year ago

Hello, I apologize for the inconvenience you've faced. It's regrettable to hear that your email was used without your consent. To address this issue, please reach out to our customer support team at support@shiply.com. They can assist you in resolving this matter and ensuring that your email is no longer associated with any unwanted accounts. Thank you for bringing this to our attention. Kind Regards, Steve

Posted 1 year ago

“£2000 engine stolen, these guys had a fraudster operating on these. First and last time I will be using Shiply, Avoid at all costs!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 year ago

“Harassed, Harassed and further Harassment, I attempted to ship a car and after asking for a quote I started getting hundreds of emails and it locked up my email account for 2 hours. If your wanting to get alot of emails I would certainly pick this company cause you will get so many you may not even be able to see them cause email might be locked up.”

Helpful Report

Posted 1 year ago

Hello Jason, I apologize for any inconvenience you've experienced. It's not our intention to cause disruption or frustration. We appreciate your feedback, and we'll look into this matter to ensure a smoother experience for users. If you have further concerns or if there's anything specific you'd like us to address, please contact our support team at support@shiply.com. Thank you for bringing this to our attention. Kind Regards, Megan

Posted 1 year ago

“Viel zu hohe Shiply Proviision dafür dass Shiply keine nennenswerten Kosten für diesen Transport hatte und keinerlei Gewährleistung für den Transdport übernimmt. Ich werde Schiply nicht mehr nutzen.”

Helpful Report

Posted 1 year ago

“Transporter vague, rude and unprofessional. I want my deposit back due to his inability to communicate the shipment was cancelled! This is the first time I used your service. I was hoping it would be a good experience but it was not. I have all the texts that we sent each other.”

Helpful Report

Posted 1 year ago

Hi Peggy, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 1 year ago

“Delivery booked for 12.30-3.30. 3:30 comes and goes and with no word then suddenly get told delivery will not come today. Every single time there is an excuse with drivers sick, vans broken down, flat tyres etc but no one ever has the decency to keep you informed so you wait in all day and then are expected to rework all your plans for another day. Will never use Shiply again.”

Helpful Report

Posted 1 year ago

Hi Sam, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“The tel no. they show on website does not work and when you try to contact them via contact us it says they will contact you in 6 hours but never do. So if you use them be wary you will not have any point of contact if things go wrong.”

Helpful Report

Posted 1 year ago

Hi Michael, We sincerely apologize for the difficulties you've encountered in reaching us. Your experience is important to us, and we regret any inconvenience caused. Shiply no longer offers phone support. To ensure we address your concerns promptly, could you please provide us with more details about the issues you are facing? Any specific information, such as your account email or job ID, would be immensely helpful. You can share these details with us at support@shiply.com. Rest assured, we are committed to resolving this matter and providing you with the assistance you need. Kind Regards, Megan

Posted 1 year ago

“DO NOT USE GARY83 AWFUL SERVICE”

Helpful Report

Posted 1 year ago

Hi Ali, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“keine Punkte für derartig katastrophalen Service, der eine Provision von 10-15% von seinen Fuhrunternehmen einbehält und nicht einmal in der Lage ist eine steuerrechtlich gültige, ordentliche Rechnung zu presentieren. Kein deutscher Telefonkontakt vorhanden, kein Impressum auf der WEBsite, alles in allem wohl eher eine Angelegenheit für die Bundesnetzagentur da wir doch eine Impressumpflicht für deutsche WEBdienste haben.!”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 45,479 reviews