Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,483 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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381

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“stole our property and still haven't delivered it! several other customers experiencing the same issue with this courier. Number on Shiply website doesn't work.”

Helpful Report

Posted 1 year ago

Hello Becky, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our service, please report the incident to our support team at support@shiply.com. We will investigate the matter thoroughly and take appropriate action. Your feedback is valuable to us, and we are committed to continuously improving our platform and services. If you have any specific details or evidence related to your experience, please share it with our support team so we can address the issue promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, Megan

Posted 1 year ago

“I had a very poor experience and will certainly not be recommending Shiply. Delivery arrived over a week later than scheduled. A recliner riser chair and large separate cushion and table to help my 95 year old mother. Chair arrived damaged and unusable for purpose. Electrical cable damaged so no reclining or rising. Table and cushion never showed up. Shiply have told me to contact Citizen's Advice. My mother can't do that and I live in France. Courrier never answered calls .”

Helpful Report

Posted 1 year ago

Hello Deborah, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, John

Posted 1 year ago

“What a rip off, Shiply charges a large fee ,to get someone who then charges a large fee to get a driver. I clearly filled out the forms on the RV to pick up. The driver shows up with the wrong trailer. Then they call and work you so accept their new offer . I wanted it trailered ,nope ,they will drive it. Never again”

Helpful Report

Posted 1 year ago

Hi Mitch, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. While we strive to provide a platform that connects customers and transport providers efficiently, it's essential to maintain a balance that benefits both parties. Our pricing structure includes fees to support the platform's operations, as well as other costs associated with providing this service. However, your feedback is invaluable in helping us evaluate and adjust our fee structure to ensure it remains fair and competitive. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“The shipper pulled the old bait and switch trick on me. First They gave me a low bid, then they made me pay an additional deposit to the one that I paid Shiply. They then strung me along for two weeks without a ship date. They finally then called me up and told me they can ship it that day but they need $600 more 😡 or they were canceling the contract. (Pretty much extortion.) By that point they had me by the “you know what’s” and I had to agree. I no longer had time to find someone ethical. The only good thing I have to say is that after they ripped me off, they actually did get my product shipped to me in a timely manner.”

Helpful Report

Posted 1 year ago

Hi Darrin, Sorry to hear that your experience was not overly positive, but glad to hear that your delivery was successful in the end. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. We hope you'll use Shiply again soon. Kind Regards, John

Posted 1 year ago

“Much to expensive, the commission rate is not acceptable high.”

Helpful Report

Posted 1 year ago

Hi Ian, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. While we strive to provide a platform that connects customers and transport providers efficiently, it's essential to maintain a balance that benefits both parties. Our pricing structure includes fees to support the platform's operations, as well as other costs associated with providing this service. However, your feedback is invaluable in helping us evaluate and adjust our fee structure to ensure it remains fair and competitive. We're always working to improve the user experience, and we take your comments seriously. Your feedback will be considered in our ongoing efforts to make Shiply a better platform for all users. Thank you for sharing your thoughts, and we hope to continue serving you in the future. Kind Regards, Anne

Posted 1 year ago

“This shipper received a request to ship a large custom sectional sofa, large custom sofa and a large custom ottoman from Miami, Florida and deliver to Austin, Texas and should up on a packed sprinter van. The driver was by himself, did not have enought blankets to wrap everything and stated he was going to stack custom made luxury furniture on top of each other for thousands of miles. I immediately told me team to kindly tell them we are not using their service and damage custom made furniture. They sent me a bill for $995 to cover their time, but never once apologized for making this huge error.”

Helpful Report

Posted 1 year ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“i have a problem with Shiply, that only after I accepted a quote did I find out the actual name of the shipper I would be dealing with. I selected a carrier with the Shiply user name Honest_Delivery, who was not my cheapest quote but had better reviews. After paying my money, I found the actual name of the company was Courier Queen. Looking at their website, I found very negative reviews saying things like "Nothing honest about this guy", "Never again!", "I had to cancel my shipment to avoid it being trapped in Customs". I had a pallet to ship overseas. It was collected in an unmarked van, by a Polish driver who didn't speak English. I was given no documentation and had no proof my pallet had been collected, which was deeply worrying. I spent weeks asking for some documentation and was given a string of excuses for why this was not provided. I paid for shipping insurance and repeatedly asked for an insurance certificate. My pallet was collected on 25 September and I eventually received a certificate dated 30 October. I don't believe the shipper paid for insurance but was eventually forced to do so, 5 weeks into the operation, to satisfy my demand for documentation. My shipment has finally arrived in the destination country on 12 December, 3 months after it was collected. For all this time, I've felt that either the shipper was very incompetent, or I had been scammed by a company who took my money but didn't ship my goods. This has been an incredibly stressful experience and I will never, ever use Shiply again. Shippers on their web site have great reviews but, at least in my case, this was very different on the shipper's own web site. No way I would have used them based on those reviews!”

Helpful Report

Posted 1 year ago

Hi Steve, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Courier arranged by buyer - once inside our home they Asked to purchase our animals - who does this? - don't recommend, be careful when using this company!”

Helpful Report

Posted 1 year ago

Hello Sofie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. I kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be more aware of your experience with them. If you have any additional details or anything specific you would like to share about this incident; please contact us at support@shiply.com. Once again, we apologize for the distress caused and appreciate your understanding as we take steps to prevent such occurrences in the future. Kind Regards, Steve

Posted 1 year ago

“Tarif trop cher”

Helpful Report

Posted 1 year ago

“Keine Rechnung von Shiply !!!”

Helpful Report

Posted 1 year ago

“I was scammed using this product”

Helpful Report

Posted 1 year ago

Hi Ron, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you believe you've been a victim of a scam, you can reach out to our customer support team at support@shiply.com with the details of your situation. They may be able to investigate and provide guidance. It may also help to report the incident to the appropriate authorities. If you made any payments through a bank or credit card, contact your financial institution to report the scam. They may be able to initiate a chargeback or help in other ways. Kind Regards, Megan

Posted 1 year ago

“Nie wieder shiply. Der Transporteur den wir beauftragen wollten - der war perfekt - aber Shiply einfach nur unmöglich. Auto sollte den nächsten Tag abgeholt werden - alles mit dem Transporteur vorher vereinbart - also dann dachten wir - Shiply beauftragt und dann komplette Nachrichtensperre - wir konnten mit dem Transporteur nicht mehr kommunizieren - wir konnten nichts mehr vereinbaren wie das alles stattfinden soll. Da wir mit Sofortüberweisung gezahlt haben, dauerte es Tage bis wir wieder Kontakt zum Transporteur bekamen - aber dann war es schon zu spät und wir mußten von einem auf den anderen Tag uns etwas anderes einfallen lassen. UNMÖGLICHES Geschäftsgebahren.”

Helpful Report

Posted 1 year ago

“Sofá arrived dirty and damaged from transport. Very difficult to contact. Late arrival”

Helpful Report

Posted 1 year ago

Hi Goncalo, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“HORRIBLE! Not sure what else to say. They took a deposit, did not fulfill the service, did not even show up - now refuse to give the deposit back. Instead they want to add it as a credit for a future shipping. This was a one time deal. Do NOT recommend. They subcontract out to companies who over promise, then the day they are to pick up the item they are still searching for carriers who have insurance. I would absolutely never use this company again.”

Helpful Report

Posted 1 year ago

Hi Janice, I apologize for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 1 year ago

“I was recommended this company by a friend and was delighted that he had. It seemed perfect. My Mum had just died and I wanted to get some furniture moved from her house to mine. I went on the site which is very easy to use and found someone who said that they could move it on the right day. I agreed a price for moving from ground floor to ground floor. Subsequently I agreed to pay an extra £40 for an extra man so we could have some help moving 2 of the items up the stairs. Everything went very smoothly on the day. They were punctual in collecting the goods and communicated by text very professionally about arrival times etc. When they arrived in person they were much less friendly and the driver could best be described as sullen. We helped them move all the items - wicker furniture - inside. We then asked them to move some very light 2 2 seater items upstairs. The driver said that would be extra. I explained I had already agreed to pay an extra £40 so he - with very bad grace - complied. It then came to the payment (in cash) and he said that on top of the £40 I had already paid over the contracted price I had to pay him an extra £40 and I refused. He responded by very quickly stepping towards me so close I could smell his sweat. He was a very large man who was being intentionally physically threating and he succeeded. As I continued to say that I didn't owe him any he rang the company whose first words to me were that their driver was "angry and upset" and that I had promised to pay him £40 and that I needed to give him it and NOW. I accept that the driver's command of English was very poor and that he might have misunderstood me but I absolutely did not offer to pay him an additonal £40 to do something which took them all of 10 minutes. But what I absolutely do not accept was his reaction to it and his use of physical intimidation to get money out of me particulary in my own home. He also intially refused to leave my house (I was mentally considering ringing the police) and they only did so when I said to their Office that if they did not I would leave a negative review on their page on the site. I have not done this because I am too frightened too. This has been amplified by the abusive comments they have left on the site about me and their responses to other customers who left, very similar, negative feedback on the site. But I felt bad about that so I contacted the company to give them this information as they claim to have quality standards of sorts. They responded saying "We act purely as a neutral venue through which users and transport providers can meet and enter into their own agreements. We are not involved in any of the actual transactions which take place and so are unable to get involved in any disputes or issues which may arise as a result of the contracts you choose to enter into." So bear this in mind if you choose to use this company and if you are a female make sure that you have someone with you when your delivery arrives and that every single detail is nailed down in advance.”

Helpful Report

Posted 1 year ago

Hi Christina, I'm truly sorry to hear about the distressing experience you had with the transport provider. Your safety and comfort are of utmost importance, and it's deeply regrettable that you encountered such a situation. Please be assured that Shiply takes incidents like this seriously. I recommend reporting the issue to local authorities and providing any evidence you may have. Additionally, if you haven't already, consider contacting your local law enforcement to ensure your safety and well-being. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Shiply couriers have stolen my property and won't respond to any of my messages via phone/email/WhatsApp. Their scam is to mark the job as completed. Whenever I try to ring Shiply the line is always busy.”

Helpful Report

Posted 1 year ago

Hello Becky, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 year ago

“Shiply doesn't make clear that most of the companies are just booking companies themselves. This is a terrible service”

Helpful Report

Posted 1 year ago

Hello Dahlia, I appreciate you bringing this to our attention, and I'm sorry to hear about your experience. We aim to provide clear and transparent information to our users, and I'm sorry if there was any confusion. Your feedback is important to us. If you have specific details about where you feel the information was unclear or if there's anything we can do to improve, please share them with us at support@shiply.com. We take user feedback seriously and use it to enhance our services. I appreciate your understanding, and if there's anything else you'd like to discuss or clarify, please don't hesitate to reach out. Kind Regards, Megan

Posted 1 year ago

“Disgraceful Hit our daughters car upon collection of wardrobes… had the audacity to try & barter £ to repair . £100 seriously”

Helpful Report

Posted 1 year ago

Hi Caroline, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Worst platform ever seen. The carrier took 76 pounds more than agreed. The platform neither punished the carrier nor demanded my money back. I will never use such an unorganized platform again in my life. I was robbed”

Helpful Report

Posted 1 year ago

Hello Arnas, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option to not move forward. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Good morning I have contacted online help twice and the help is very bad. The response does not correspond to the request. It's very important to have serious help when we are on another continent. we pay for security, but it takes a good job from Shiply. THANKS”

Helpful Report

Posted 1 year ago

Hello Woody, We apologize for any inconvenience you've experienced, and we appreciate your feedback. We strive to provide effective and helpful support, and it's concerning to hear that your interactions with our online help did not meet your expectations. To assist you better, could you please provide more details about the specific issue or question you had and how we can address it more effectively? You can also reach out to our support team at support@shiply.com, providing any relevant information so we can look into your concerns promptly. Thank you for bringing this to our attention, and we are committed to improving our services. Kind Regards, Anne

Posted 1 year ago

Shiply is rated 4.5 based on 45,483 reviews