Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,717 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,717 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We selected a carrier through Shipley. The company we when through was Stellar. We agreed on a certain price. At delivery the driver demanded more and said that was the agreement between them and Stellar. They said if we did not pay it that they would take our cars to another city and impound them, forcing us to over pay to get them. Stellar agreed to refund us and never did, they ghosted us after the transaction. Shipley knew about this issue and did nothing to help. Look elsewhere unless you want to be price gauged with no protection.”

Helpful Report

Posted 6 months ago

Hello Meagan, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note that we do not permit couriers to charge extra beyond the accepted quote, unless additional items, a change of address, or other conditions specified in their Terms and Conditions apply. The accepted price is what you are expected to pay and no more. If you need further assistance or have more concerns, please don't hesitate to reach out at support@shiply.com. We're here to help. Kind Regards, John

Posted 6 months ago

“Thank you, Great experieince with the website, the contractor bids were quick and the actual company i had was very punctual and great communication throughout. Thank you”

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Posted 6 months ago

“Stephan est très agréable arrangeant et disponible. Vous pouvez lui faire confiance et y aller les yeux fermés ! Merci encore à Stephan”

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Posted 6 months ago

“Used Elliott for the first time yesterday. Came within 24 hrs of contacting him. Good communication and arrived and delivered on time. 100% the best courier I’ve used to move a vehicle and would use again. Top rate. Thanks. Jared”

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Posted 6 months ago

“Easy to use. Of course do your research before hiring someone and ask a LOT of questions”

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Posted 6 months ago

“Amazing platform, would recommend to anyone. Thanks all involved!”

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Posted 6 months ago

“Look no further!!! I picked this company out of. 18 quotes , collect and deliver my FordPilot , from start to finish Rob kept me in the loop took pictures called 1/2 before drop off , really professional , no hesitation in Recommending him a10+”

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Posted 6 months ago

“Exceeded my expectations. Tony with Load Master was great.”

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Posted 6 months ago

“Alfredo was on time and very helpful. He expertly explained via text and phone what he was doing and provided pictures of our RV before starting to load up and when he was dropping off. We were very happy and appreciative with his service.!”

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Posted 6 months ago

“Offers came quickly, the first one not the cheapest, but the best.”

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Posted 6 months ago

“Service was outstanding, very efficient and cost effective! Non-running huge(800+lbs) motorcycle burried in corner of garage down a 50 foot driveway in North Jersey, to a gravel 60 foot driveway pff a dirt and gravel road in Virginia. Much easier than I thought it would be. Will definitely use again if needed. I worried much about nothing. RD”

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Posted 6 months ago

“Wonderful and very efficient process. John was great to work with. A real pleasure to work with. Highly recommend and thank you John.”

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Posted 6 months ago

“Easy and straightforward”

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Posted 6 months ago

“Everything went perfectly. Friendly and punctual. I would use them again anytime. Thank you.”

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Posted 6 months ago

“Smooth as butter, they were professional, quick and fast. I would not hesitate to use them again, oh and they were also the most affordable.”

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Posted 6 months ago

“Everything worked out great.”

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Posted 6 months ago

“Great way to ship items. Would definitely use Shiply again for future deliveries.”

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Posted 6 months ago

“Gave me a price and 3-5 days to pickup and couldn’t do the job I even gave them a xtra week after I had to pay 125$ storage fee because not picked upon time and they still couldn’t get picked up NOT recommended!! What a joke”

Helpful Report

Posted 6 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 6 months ago

“They were easy to work with, always responsive. If I had any concerns they addressed them. Unfortunately at the end I didn't need the service, but they were completely understanding and had no problem refunding my deposit. Walked me through the next step. But everything was taken care of and handled great.”

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Posted 6 months ago

“Travelled a long way, very good price, very professional,and friendly, always kept us updated. Very recommended. Will recommend to all my friends and family. Thank you very much Alan.”

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Posted 6 months ago

Shiply is rated 4.5 based on 43,717 reviews