Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,223 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Kevin is the best Shiply courier we have ever used can’t recommend him enough”

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Posted 10 months ago

“Job completed without a fault in the time frame agreed. Tracking info and contact was to the other side but wasn't a problem as it was my sister. I will definitely be using them again. Thank you :)”

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Posted 10 months ago

“Company kept dragging their feet on finding a driver, even after a whole week of telling me to wait. One driver went to the dealership to pickup the vehicle without them providing him with the proper paperwork, which resulted in him canceling because the dealership wouldn’t release the vehicle without proper documentation. After waiting a full 7 days, I kindly requested them to cancel the booking so I can book with another company, they asked me to contact customer support to request cancellation my self, which takes more time from my end. Overall, poor company to deal with and a lot of back and forth with empty promises of finding a driver.”

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Posted 10 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 10 months ago

“Professional Delivery Services, Trustworthy”

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Posted 10 months ago

“Top courier! Arranged Ebay collection and delivered the item to me the same day. Would definitely recommend!”

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Posted 10 months ago

“Very quick setup, and professional. Will use again when needing more vehicles shipped.”

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Posted 10 months ago

“Gute und einfach Abwicklung”

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Posted 10 months ago

“Very good”

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Posted 10 months ago

“The additional insurance protection plan (in the UK) is a total scam. The couriers must have a valid insurance to be on the platform so the “additional” service is not needed as you cannot claim for the same damage twice. Also, remember that the couriers only get the money you pay them directly, whatever you give Shiply as a deposit to book the service goes to Shiply, not the courier.”

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Posted 10 months ago

Hi Piero, The Shipment Protection Plan is an optional service we offer to give users extra peace of mind. The £25 protection cover is free of charge and automatically included with every listing; no payment is collected for this. If you choose to upgrade to a higher level of coverage, that’s completely optional — a fee only applies if you select additional protection beyond the included £25. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 10 months ago

“Twice I tried to arrange a courier but they both failed to collect, believe they prioritised other jobs even though we agreed terms, Shiply offered to move the deposit to the next job but that's not acceptable. Now I've started the refund process and the process is very long and painful - suggest using another site.”

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Posted 10 months ago

Hi, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 10 months ago

“Petit retard pour l’enlèvement du canapé ( mésentente horaire) mais Tonio est très sérieux , souriant et professionnel ; on peut avoir confiance , je recommande.”

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Posted 10 months ago

“Service très pratique”

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Posted 10 months ago

“Excellent Service, Great communication, delivery in perfect condition and timing.”

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Posted 10 months ago

“es war alles ok”

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Posted 10 months ago

“Fast and responsive communication, immediate delivery, great customer experience. Thank you so much!”

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Posted 10 months ago

“They worked with me to expedite my vehicle shipment. Good communication. Delivered on time.”

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Posted 10 months ago

“Einwandfrei! Es hat gut funktioniert! Nette Kommunikation und gute Arbeitslauf.”

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Posted 10 months ago

“Very helpful unfortunately my collection fell through. They refunded my deposit”

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Posted 10 months ago

“top class transport firm”

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Posted 10 months ago

“I have a been an account holder with them since 2018, and used their service many times over the years, but a combination now of the fee they charge, plus an additional service charge on top too, makes using Shiply now redundant, as you can simply Goggle a service provider (car transportation in my case), the Shiply concept just does not work when the now combined fess are just too onerous! I have been always happy to pay a nominal charge for the Shiply convenience, but in my experience (May 2025) their fee was £54 from a £174 total. So over 31% fee...vs Google for free. You decide...Shiply Account Closed!”

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Posted 10 months ago

Hi Paul, We truly appreciate your long-time support since 2018. We feel that our commission rates are fair and reflect good value. This fee helps us maintain the platform and provide support services. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

Shiply is rated 4.5 based on 43,223 reviews