Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,223 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“j'ai fait ma première demande de livraison parfaite communication avec le transporteur et le site a recommandé vraiment”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“Overall it's a great service- can be challenging at times to get a fair quote (especially for quick shipments) but if you have time to spare or are flexible with the shipment- they'll beat any of the common shipping quotes (Dhl/Fedex/UPS etc).”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“I posted my request and got 10 offers within 1hr. .. I was very pleased withe the agency I have chosen. It was a safe and reliable agency, nice contace, help with documents and a nice shipping fee.”

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Posted 10 months ago

“Eine ganz tolle Plattform, super organisiert, Danke. Sollte ich nochmal Fracht verschicken, gerne wieder hier.”

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Posted 10 months ago

“Ich weiß es gar nicht wie ich das alles erledigen könnte ohne shiply. Super 👍🏻”

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Posted 10 months ago

“Una grata sorpresa , han funcionado de maravilla, transporte en tiempo, plazo y económico.”

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Posted 10 months ago

“Sehr viele Angebote, echt zu empfehlen”

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Posted 10 months ago

“Todo bien”

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Posted 10 months ago

“Very easy platform to use. I found a company that could ship my item for a reasonable price. I was worried that I wouldn't be able to find someone that could load and unload my item because it is an irregular shape and it is very heavy. I did not have the resources to load and unload myself. Glad I found shiply. Made arranging a shipment so much easier.”

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Posted 10 months ago

“Shiply did an excellent job delivering our electric bikes. Mike was awesome! Thank you so much! Will use you again!”

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Posted 10 months ago

“Ich war mit der ganzen Abwicklung sehr zufrieden und kann shiply sehr empfehlen .”

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Posted 10 months ago

“The shipping company that I selected through Shiply did not hold up to their end of the contract and did not pick up my motorcycle. They refunded me the deposit that I paid to them, but Shiply has not refunded my deposit nor replied to me. So, they took my money and gave no services for it. Shipley owes me $611”

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Posted 10 months ago

Hi Brigitte, I'm very sorry to hear about your experience. I understand how frustrating it is when a service falls through and communication feels one-sided. Please note that our team has already reached out to you with instructions to help process your refund. Kindly follow the steps provided so we can move forward and ensure your refund is issued as soon as possible. If you need those instructions resent, feel free to email us again at support@shiply.com, and we’ll be happy to help. Kind Regards, Anne

Posted 10 months ago

“Wery Good Transport”

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Posted 10 months ago

“Very responsive which is rare. Thank you.”

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Posted 10 months ago

“El sistema no sirve para comunicar con el transportista, y cuando hay un problema la plataforma es inútil.”

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Posted 10 months ago

“Excellent service, Rohan TPD provided a fast, trouble free service. Rohan kept me updated throughout the pickup and delivery. Rohan provided a professional service. He is an extremely polite and helpful person. I would not hesitate to call on his company should I need this service again.”

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Posted 10 months ago

“My complaint is with Shiply, not the contractor, who was excellent. It all started well enough – I received several quotes within a couple of hours and eventually chose one and the vehicle was moved today without incident. The invoice from Shiply was divided into two parts: a booking fee (fair enough) and a deposit, which also sounds fair enough. However, I was truly shocked to discover that the deposit does not go to the contractor but also goes to Shiply. This is grossly misleading, underhanded and probably illegal. Approximately one-third of what you pay goes to the website, which I consider to be unjustifiable and extremely unfair.”

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Posted 10 months ago

Hi, I apologise for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 10 months ago

“Je suis extrêmement heureuse de ma livraison, Philippe est très agréable et d'une grande aide. Très ponctuel et mes meubles sont arrivés dans un parfait état je recommande vivement ! I am extremely happy about my delivery, Philippe is really kind and helpfull. Right on time and my furtinure arrived without a scratch, I highly recommend him :)”

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Posted 10 months ago

Shiply is rated 4.5 based on 43,223 reviews