Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,860 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They refuse to supply a VAT receipt for payments and refuse to communicate.”

Helpful Report

Posted 1 year ago

Hi Jake, We can only provide you with a receipt for the deposit payment, which you can download on your own. Your chosen courier can issue a receipt for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Fast and pertinent site for reliable transport.”

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Posted 1 year ago

“Shiply is not helping me get my deposit back from a bad transport company. They need to give me my money back because I cancelled them weeks ago, and Shiply needs to refund my deposit and use their leverage on the company to do so.”

Helpful Report

Posted 1 year ago

Hi Justin, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. Please note that we can only refund the deposit you paid to Shiply, not the one paid directly to the transport provider. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 1 year ago

“Funktioniert super, einfach Daten eintragen und die Angebote kommen schnell an.Klasse!”

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Posted 1 year ago

“Alles perfekt guter Service”

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Posted 1 year ago

“If you want to pay in advance for goods not to be delivered for second time and cancelled at 8pm by text the night before, by all means use them. All sorted today and just cancelled again!!! I assume I will be refunded all my money as the contract has still not been completed within the stated time, not likely I suspect? Still waiting on the item that has been collected so they are in a win win situation.”

Helpful Report

Posted 1 year ago

Hi Declan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Really quick and easy service to use. Really happy with the courier I picked too.”

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Posted 1 year ago

“very efficient”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Fácil de contratar y buen servicio”

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Posted 1 year ago

“Received bids immediately easy to use and manage shipments on their website.”

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Posted 1 year ago

“Obtuve un buen precio”

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Posted 1 year ago

“Great communication, made me feel comfortable about the pick up and delivery process. Parcel was delivered safely and in a timely manner.”

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Posted 1 year ago

“Love ther service”

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Posted 1 year ago

“Moved a sofa with BigTexremodeling from Texas to Alabama. They were fantastic! I would recommend them to anyone who needs great service at a great price. Also, the Shiply process was very easy as I put my requirements online and quickly started receiving quotes. I could then Text back-and-forth with different suppliers to find out more about them and answer any questions that arose. Fantastic overall experience!”

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Posted 1 year ago

“All good, was very easy”

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Posted 1 year ago

“Excellent mise en rapport avec des transporteurs”

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Posted 1 year ago

“I coordinated a GUARANTEED pick up and gave them two days in which to complete the pickup. Pickup was supposed to be early in the morning. It was a no-show in the morning. Was told driver was there…he was not. Said driver would be there late afternoon. Driver never showed up. Ruined my ship opportunity. This was my second attempt using Shipley. Do not recommend.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 1 year ago

“Fantastic service worth every penny. Vehicle collection from Lancaster Ford dealer to home address in Fleet, Hampshire. Covered transport fully tracked. I wasn’t there at either end but great communication with Mark meant I knife exactly where my car was at any time. Also Mark sent photos and videos of loading into his covered trailer and unloading at the other end. Even a video of the keys being placed through my letter box! If my car was a £100k Ferrari I would still have total trust and confidence with his level of service and security. I was never left wondering how things were going at any time. I would unreservedly recommend Mark and his amazing professionalism and high level of customer service. Planning to purchase an old sports car from auction in the next 12 months and Mark will be collecting and delivering it for me.”

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Posted 1 year ago

“good good good”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,860 reviews