Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,431 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost contact with the courier, It turn out his van was out of action, and he was poor at communicating that. I asked shiply for help, they said they'd text him. When I was still hearing nothing from the courier. They told me it wasn't their responsibility and contact the POLICE and a solicitor to retrieve my shipment. I think its pathetic that at the first sign of any issue they back away and say its nothing to do with them. Other reviews I have read since, support my comment.”

Helpful Report

Posted 7 years ago

Hi Jere, Please give our customer support team so we can put in an urgent contact request to your chosen transport provider and get this issue sorted for you. You can contact us on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively send us an email to support@shiply.com. Kind Regards, Tim

Posted 7 years ago

“I have been put in contact with a driver who has not delivered my furniture about a month ag. There was problems due to the bad weather but now he has hardly contacted me and I don't know if I will ever see my furniture again. I have tried to call Shipley but can't get through on the phone”

Helpful Report

Posted 7 years ago

Hi, I am sorry to hear that you were not happy with the service you received from your chosen transport provider. I am also sorry to hear you have not been able to get through on the phones. We operate a full time customer support phone and email service, so I'm not sure why you haven't been able to get through to someone as of yet, except that you may have called in at an exceptionally busy time. Please contact us on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively send us an email to support@shiply.com and we'll be happy to assist you. Kind Regards, Simon

Posted 7 years ago

“Too much control by shiply therefore it is difficult to get the best carrier. The idea is sound but badly implemented. Like eBay they are control freaks After the event shiply is like a child and constantly demands feedback. If you think PPI is bad try this lot.”

Helpful Report

Posted 7 years ago

Hi Ian, Thanks for your review. However, I'm not too sure what you mean by "too much control by Shiply". Users list their items for free and are then able to view and accept bids without any "control" or interference in this process by Shiply. Yes, we ask for feedback once a user has used the Shiply platform because this feedback is how the transport providers are rated. This rating is helpful for users when deciding which transport provider to select, and is an important factor in how the platform works. Thanks for using Shiply. Kind Regards, Anne

Posted 6 years ago

“Absolutely NO correspondence from him kept having to ring him excuse after excuse. 11th January txt said was going to deliver. Finally got delivery 22nd January. Then sent his father to deliver items. Wise Man......”

Helpful Report

Posted 7 years ago

Hi, I am sorry your transport provider was delayed, but glad to hear that you got things sorted in the end. Thanks for your review. Kind Regards, Tim

Posted 7 years ago

“Paid extra didn't get any other quotes.”

Helpful Report

Posted 7 years ago

Hi, Many thanks for your review. Please be patient when waiting on quotes as the number of quotes you will receive will vary according to the item you are transporting and the distance. As many transport providers are bidding on jobs that already on routes they are travelling, this will also determine the number of quotes you will receive. Kind Regards, Anne

Posted 7 years ago

“Full payment taken by courier who failed to collect or deliver item. Courier now not replying to emails and owes me £50. Shiply saying they can’t get involved. Why not? You advertise and promote this courier on your website. He should be vetted. The customer should be protected by shiply. Won’t be using again. Money for old rope....”

Helpful Report

Posted 7 years ago

Hi Paul, I am sorry to hear about your recent experience with your chosen transport provider. Please give us a call so we can get this sorted for you. You can email us at: support@shiply.com, or call us on 020 3137 2454, Monday-Friday, 9am-6pm. Kind Regards, Anne

Posted 7 years ago

“Called to inform we they were Hour half away at 12:30, call 10 mins later their van had broken down. Delivered at 21:30. Asked for cash wanted to Pay via PayPal informed me to go to website to pay charged me another £4 for paying via PayPal. Driver didn’t apologise about the breakdown. He did even acknowledge that had even broke down. So I don’t think the agent was telling we the truth The driver himself was very help taking the sofa with myself into the flat.”

Helpful Report

Posted 7 years ago

Hi, Thanks for your review. I am sorry that your experience was not as positive as you would have hoped. We understand how frustrating delays can be. I am glad that the driver was very helpful and that you managed to get your items delivered in the end! Regards, Simon

Posted 7 years ago

“It is with great regret that I gave the 2 stars. Unfortunately my contact with Tesla and any request for help have gone unanswered, although you took my £8. I have been unable to unravel the reversed collection and delivery dates, and reversed post codes, and have had no response from anyone, apart from princekimba from whom I purchased the Oak Shoe cupboard/ sideboard.PLEASE CAN YOU HELP ME NOW ?”

Helpful Report

Posted 7 years ago

Hi, Thanks for your review. I am sorry that you have not had any response from your chosen transport provider. I can appreciate how frustrating this must be. Yes, we can certainly help, and it would be our pleasure to do so. Please give us a call now as our lines are less busy than usual and we'll get this sorted for you. Kind Regards, Tim

Posted 7 years ago

“Good service but when I paid the deposit Shiply charged me twice, so I paid double for the deposit. I haven't been able to get through on the phone to be able to sort this out.”

Helpful Report

Posted 7 years ago

Hi, I am sorry to hear you have been experiencing some difficulties regarding your deposit payment, and also that you haven't been able to get through to us on the phone. Our customer service team are available Monday - Friday, 9am - 6pm. If you need to contact us outside of these hours you can leave us a message via email. Please give us a call when you are able to and we'll be happy to get this sorted for you. You can call us on 020 3137 2454, Monday-Friday, 9am-6pm or email us at: support@shiply.com. Kind Regards, Anne

Posted 7 years ago

“Very slow delivery and communication at least 3 dates promised for delivery before the item arrived”

Helpful Report

Posted 7 years ago

Hi, I am sorry to hear about the delay of your delivery from your chosen transport provider. Unfortunately delays can occur at times, and I can understand your frustration at having to wait longer than you expected. I hope this experience does not deter you from using Shiply again in the near future, Kind Regards, Time

Posted 7 years ago

“Nothing went wrong. Your % of the cost is to high. Struggle to get acceptable quotes. My last collection was £128.00 Shiply took £28.00 in costs. the driver received £100.00”

Helpful Report

Posted 7 years ago

“No delivery”

Helpful Report

Posted 7 years ago

Hi, Many thanks for your review. If you could contact us and elaborate a bit more about your experience we will be much more informed and able to assist you to resolve any issues you may have. You can contact us on 020 3137 2454, Monday-Friday, between 9am-6pm, or email us at: support@shiply.com. Kind Regards, Tim

Posted 7 years ago

“Have tried contacting to resolve issues non delivery but no one wants to help.”

Helpful Report

Posted 7 years ago

Hi George, I'm sorry to hear that you are having some issues with your delivery. If you call our customer help line we'll be more than happy to help you resolve any issues you may be experiencing and answer any questions you may have. Please call us on 020 3137 2454, Monday-Friday, between 9am-6pm. Kind Regards, Tim

Posted 7 years ago

“Box damaged”

Helpful Report

Posted 7 years ago

Hi Owen, I am sorry to hear that you had a box damaged during transportation. Have you contacted the transport provider regarding this? If not we are happy to help you get in touch with them if you require. You can call us on 020 3137 2454, Monday-Friday, between 9am-6pm to discuss the matter with us. Kind Regards, Anne

Posted 7 years ago

“Constant marketing emails so I closed my account which was confirmed by Shipley, but I still get dozens of JUNK mail from you. PLEASE DELETE MY ACCOUNT TOTALLY.”

Helpful Report

Posted 7 years ago

Hi, I am sorry to hear that you are still receiving emails from us after closing your account. Please send us an email at support@shiply.com or phone: 020 3137 2454, Monday-Friday 9am-6pm, and we'll be happy to get this sorted for you. Kind Regards, Tim

Posted 7 years ago

“The driver did not collect and deliver on time”

Helpful Report

Posted 7 years ago

Hi, I am sorry to hear about the delays you experienced with your selected transport provider. Although the majority of drivers make their deliveries on time, there are sometimes external circumstances such as poor weather conditions or severe traffic which can sometimes cause minor delays. I hope this wasn't too much of an inconvenience for you. Thanks for using Shiply. Kind Regards, Tim

Posted 7 years ago

“My carrier was excellent but your comission is EXTORTIONATE........roughly 33%.”

Helpful Report

Posted 7 years ago

“If it looks too good to be true - it probably is. The carrier whose quote I accepted asked for payment up front through bank trasfer. He said simply because Shiply were difficult to deal through (how does he know this is his first job?). I refused (as advised by shiply) and checked him out at Companies House thinking he might be straight. His "limited" company was struck off years ago. I asked him for his company number. He gave me the number of a different but similarly named company who, when I contacted them, do not know of him. He then became aggressive. I've still not had my deposit back. To be fair, Shiply answered some of my messages over the weekend and issued a general warning. He could be making off with your goods in his white van. Shiply advice to not deal online is good but WHY don't they do more thorough background checks? Googling him exposed a fraudster and took me only minutes.”

Helpful Report

Posted 7 years ago

Hi, I'm very sorry to hear about your negative experience with this individual. We do thorough checks on the transport providers who use our site, and are constantly improving our processes to eliminate this sort of behaviour. This is a rare occurrence and one which we find completely unacceptable. We will be looking in to the matter further. As you rightly pointed out, we always advise customers to stick to the payment methods recommended on our site, and not to pay via any unauthorised means. In regards to your deposit, please give us a call and we'll be happy to sort this out for you. You can contact us via email at: support@shiply.com or phone: 020 3137 2454. Kind Regards, Tim

Posted 7 years ago

“Had difficulties in trying to accept courier quote due to error message preventing me to proceed after submitting deposit to Shiply. Was advised to try again. This required me to submit a further deposit but the same error occurred. Shiply not answering phone. Tried a third time to submit deposit and error code appeared again. Emailed Shiply and was advised to try a different courier. Had to pay further deposit but the error occurred again. PayPal account showed that all deposits had been paid to Shiply. In the end I was so frustrated by this that I looked for a different courier site and was quickly able to arrange and submit payment for collecting and delivering my Ebay purchased chairs. Shiply refunded 3 out of 4 deposits. Had to ask PayPal to investigate. Shiply are unable to trace this deposit despite payment from PayPal account.”

Helpful Report

Posted 7 years ago

Hi, I am sorry to hear that you experienced some technical difficulties whilst using our site. I'm not sure why this occurred as other customers were not affected, but many thanks for flagging it up. Our technical team have looked in to the issue and reported that everything is in working order, so many thanks for reporting the issue, and apologies for any inconvenience caused. In regards to your deposit please contact us and we'll be happy to make sure this gets sorted for you. You can contact us via email at: support@shiply.com or phone: 020 3137 2454. Kind Regards, Tim

Posted 7 years ago

“I paid my deposit, then could not leave the on-line form because it did not recognise the new postcode of the destination. I tried several times to contact the transport company on the details you gave, and there was no response to email or phone. I could not contact Shiply either, so gave up and arranged transport of my piano with a specialist piano company and lost my Shiply deposit.”

Helpful Report

Posted 7 years ago

Hi Jsmi73, I am really sorry to hear about this issue with your chosen transport provider. Please get in touch with our friendly support team via phone to arrange for your deposit to be credited to your account- 020 3137 2454 or via email: support@shiply.com. Kind Regards, Tim

Posted 7 years ago

Shiply is rated 4.5 based on 45,431 reviews