Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,400 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,400 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible d'obtenir une facture pour l'acompte réglé en ligne !!”

Helpful Report

Posted 9 months ago

“You cannot see courier contact details to check if he is available the day you need , until you pay 10€, Then you get the contact data. That is not nice , as you expect to have the item delivered in 3-5 days, but it is not assured. I will not use your platform again. No way. I felt exposed to uncertain dates to deliver the item. In my case, it was needed to have soon. Then I arranged to have it delivered on a later date. Your web is not good, there are no comunnication visible to concrete a date to pick and deliver before you pay. I will not recommend it to any one. I will search for local couriers in the future, or one of big companies as K&N, MRV, SEUR, DHL, At least they are there when I need to contact them. Sorry , Sorry. Bad experience with your platfomr. Not with the courier, he managed to have the item well.”

Helpful Report

Posted 9 months ago

Hi, Thank you for your review and feedback. We understand how frustrating it can be when transport providers can't fulfil their quotes. To help improve your experience in the future, we recommend being as specific as possible with your requirements, particularly regarding dates, to receive more accurate quotes and avoid any confusion. If you need any further assistance, please don’t hesitate to contact us at support@shiply.com. Kind Regards, Megan

Posted 9 months ago

“We had a delivery of 2 sofas today and the service was pretty bad they said there was no way that the larger sofa would fit through the door I told them to take the feet off (I have no idea how to do removals but it was common sense I’m a 63 year old woman) and then they said it still wouldn’t go in I told them to put it in on an angle (it went in and I helped them squash the arm of the sofa through the door) I was then shut outside while they struggled to get it through the living room door so never saw the struggle with this. They said for an extra cost they would have took the sofa apart 🤯. The lady that sent the sofas to us was under the impression that they were a removal company. Anyway it was delivered and it should have been a much less stressful experience than it was!!”

Helpful Report

Posted 9 months ago

Hi Michelle, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“I received my motorcycle undamaged cost more than quoted but I received it 5 mlles from home had to take Uber to pick it up at truck stop would never use again.”

Helpful Report

Posted 10 months ago

Hi John, Thank you for sharing your feedback, and I’m glad to hear your motorcycle arrived undamaged. However, I’m sorry to hear the delivery didn’t go as planned and that you had to go out of your way to pick it up at a truck stop. We always recommend ensuring that your collection and delivery addresses are clear from the outset to avoid any confusion or unexpected costs. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to reach out to us at support@shiply.com. Kind Regards, Megan

Posted 10 months ago

“While I did get my vehicle, it took longer than it should have. I was quoted 1 to 5 business days. It ended up taking 10. I can understand that drivers are busy but I felt this was unacceptable. And I ended up paying almost $200 more than what I was quoted for the transport. And considering the delay, I should have gotten a discount.”

Helpful Report

Posted 10 months ago

Hi Brad, I'm sorry to hear about this issue. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things stated in their Terms and Conditions. The accepted price is what you are expected to pay, and no more. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 10 months ago

“Auftragsvergabe funktionerte insgesamt ganz gut. Aber die Funktionen des Portals sind stark verbesserungswürdig. So funktionierte die Registrierung mit Passwort wiederholt nicht, die Menüführung ist unübersichtlich und unlogisch, im Nachrichtenverlauf mit den Anbietern waren die Nachrichten nicht chronologisch sortiert, u.s.w., u.s.w.”

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Posted 11 months ago

“I was disappointed with Shiply due to last-minute changes in pickup times as well as misinformation about the initial deposit payment, delays in sending the contract, errors on the contract, and failure to provide a shipping document at the time of pickup. Although I ended up with an excellent driver who gave superior service, I would not use Shipley again.”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. To learn more about our deposit and other questions, you can view our support articles here or email our support team directly at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Good that they have a customer service. Bad that they take almost no responsibility about the people they work with via the platform and do not offer any insurance”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear about the issues you've faced. Shiply endeavours to provide a platform for users to connect with transport providers, and we're concerned about learning about your negative experience. While Shiply does not directly involve itself in contract disputes between users and transport providers, we do take such matters seriously. If you haven't already, please consider leaving a review for the transport provider detailing your experience. This can be beneficial for other users and may prompt the provider to address the situation. If you feel the issue is related to a violation of Shiply's policies or terms of service, please get in touch with our support team at support@shiply.com with the details, and we will investigate the matter. We do offer a Shiply Protection Plan as an additional plan for extra coverage on top of your transport provider's protection plan in case something unexpected happens. For more information on the advantages of the Shiply Protection Plan, please check at https://www.shiply.com/protection-plan-terms. We appreciate your feedback, and we're here to assist you to the best of our ability within the scope of our platform policies. If you have further concerns or questions, feel free to let us know. Kind Regards, John

Posted 11 months ago

“Was told driver would be there to pickup the vehicles on 7/11/2024 around noon. Received a call around 4 pm that day that there was a delay and could move to the next day with guaranteed pickup in the morning since we were the first ones then. We ag reed and then from there on out the experience was subpar to say the least. The driver stopped responding, hung-up on me, and no one could tell me when they were arriving. They did not show up until 7/12/2024 at 9pm. Never got a call that they were on their way or anything and had to just hope they picked it up as we had to leave. Very unprofessional and disappointed with how it all played out since at the beginning they seemed like a great company. On top of that, their driver never called for delivery and drove through our lawn which will be quite expensive to fix since it had just rained quite a bit. The plus is that the vehicles did arrive with no issues for the price that was quoted.”

Helpful Report

Posted 11 months ago

Hi Mollie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“Good to find a transport, but costs for Shipley are very high. I thought that drivers get something from the amount you pay to Shipley, but that’s not”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your feedback. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. Rest assured that transport providers receive their full quoted amount. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 1 year ago

“Site très pratique et sérieux”

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Posted 1 year ago

“Andre the driver had a very poor attitude and complained about what he was getting paid. We tried to communicate with him but he got mad while towing out 30' Coleman trailer. Very unprofessional. He blocked our cell phone and would not answer calls or texts. I won't use this company again. Very upset with them”

Helpful Report

Posted 1 year ago

Hi Bernie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Got ripped off by fake account, charged to collect a car and then never arrived. You would think Shiply would vet these people before allowing them on here £335 down now😠”

Helpful Report

Posted 1 year ago

Hi Andy, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“New customer, got an offer, accepted the offer. I paid with GiroPay, didn't have to enter any TAN or other verification. Not I can't progress, didn't get any confirmation, and the status is still on "payment pending" with no option to change to other payment services. Due to this my whole shipping contract is on hold and I can't even tell the company because mails are blocked during "payment pending". I am baffled.”

Helpful Report

Posted 1 year ago

Hi, Thank you for bringing this issue to our attention. I'm sorry to hear about the trouble you are experiencing with the payment process. Please rest assured we take these issues seriously. To resolve this, please get in touch with our support team at support@shiply.com with your payment details and contract information. We will prioritise your case and help you get things moving as soon as possible. Kind Regards, Steve

Posted 1 year ago

“Shiply stellt keine Rechnungen für Ihre Provisonen aus...”

Helpful Report

Posted 1 year ago

“The courier was and prompt and the furniture arrived safely. However, on delivery the driver asked that I made the bank transfer on the spot, infront of him. I did, but he wouldn’t leave my doorstep until the funds appeared in his bank account! I’d made the transfer and showed him my bank app on my phone. But he just wouldn’t leave my doorstep! This was scary, intimidating and bizarre. This soured the whole experience.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Why do most of your shippers suck? And while I try to add info for a new quote, why will the screen "when would you like the job carried out?" go away after I click "Flexible" and "Submit & Start getting quotes in minutes" ????????”

Helpful Report

Posted 1 year ago

Hi Jeff, We're genuinely sorry to hear about your experience. We strive to provide a platform that connects customers with reliable shippers. However, we understand that sometimes the service may not meet expectations. Regarding the quote submission issue, we apologise for any inconvenience caused by the disappearing screen. This isn't the experience we want for our users. We'll look into this technical issue to ensure it's resolved promptly. Your feedback is valuable to us, and we're committed to improving our platform based on your input. If you continue to experience issues or have further concerns, please email us at support@shiply.com so we can assist you directly. Kind Regards, Megan

Posted 1 year ago

“I posted my need for shipping and got immediate replies asking me for more information, including the weight and dimensions of the packages. My reply was flagged by Shiply as an attempt send my phone number, contrary to their policy. There was no phone number, just weight and dimensions, but Shipley decided I was violating their policy and now every message I send gets a response that they suspect me of trying to violate their policy and will need to hand review my messages. This is insulting and it is ridiculous that their system cannot distinguish dimensions from a phone number.”

Helpful Report

Posted 1 year ago

Hi, We apologise for the inconvenience you've experienced with our messaging system. Our priority is to ensure that all communication on our platform complies with our policies to maintain a safe environment for all users. We understand your frustration and will review our system to improve its accuracy in distinguishing between dimensions and phone numbers. In the meantime, please continue to provide the necessary information for your shipping needs, and we'll ensure that your messages are promptly reviewed so that we can assist you effectively. If you have any further concerns or need assistance, please don't hesitate to contact us at support@shiply.com. We appreciate your understanding. Kind Regards, John

Posted 1 year ago

“Your emailing too much Costs were double palletline”

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Posted 1 year ago

Hi Timothy, We apologise for any inconvenience caused by our email communications. We aim to keep our users informed about their shipments and relevant updates, but we understand that receiving too many emails can be overwhelming. Regarding the costs, we're sorry to hear that you found them to be higher than expected. Our aim is to provide competitive pricing while ensuring quality service. If you have any specific concerns or questions about the pricing, please feel free to reach out to us via email at support@shiply.com, and we'll be happy to assist you further. Thank you for bringing these issues to our attention. We appreciate your feedback, which helps us improve our services. Kind Regards, Anne

Posted 1 year ago

“muy caro por su servicio”

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Posted 1 year ago

Shiply is rated 4.5 based on 45,400 reviews