Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,428 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shiply is a very easy to use site to find a collection/delivery partner but that is where it ends, I have just had the worst experience, the delivery company will not communicate and Shiply could not help other than to also send email, text etc to them. Ongoing since 21st June, still no further with my clock. I will be making other arrangements.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review. I am sorry that your experience was not a positive one. Please note that this is not the standard of service we expect transport providers to deliver to our users. I would encourage you to leave a review on their individual Shiply profile so that other users may be made aware of your experience with them. Kind Regards, Anne

Posted 5 years ago

“Shiply will not refund my deposit paid on a cancelled order-instead left a credit on my account and then charged me again - awful.”

Helpful Report

Posted 5 years ago

Hi, I am sorry your refund has been processed correctly. If you would like a refund instead of credit we can certainly do this for you. Please give our support a team a call and they'll get this sorted for you. They can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“SHIPLEY SEEMS OK BUT THERE IS A PROBLEM MAYBE YOU CAN SORT? THE PROBLEM IS BETWEEN THE DELIVERY GUY AND THE RECIPIENT OF THE MOTORBIKE .IT WAS PAID FOR I PAID FOR DELIVERY AND ARTICLE COLLECTED THE DELIVERY FIRM HAD A FEW DELAY PROBLEMS AND NOW SEEM UNABLE TO COMPLETE DELIVERY .I AM HAVING GRIEF FROM MY BUYER PLEASE HELP 01208 85 17 49 PETE ATKINSON”

Helpful Report

Posted 6 years ago

Hi Pete, Thanks for your review. I am sorry to hear your experience so far has not been a positive one. Please note: We do not make outbound calls or resolve issues via reviews.co.uk. Please contact our customer support team so they can assist you with this issue. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 5 years ago

“my vehicle arrived damaged and the transport company deny it was there fault?”

Helpful Report

Posted 6 years ago

hI, I am very sorry to hear that your experience was not a positive one. Please contact our customer support team so we can get this issue sorted for you asap. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“I've used Shiply a few times in the past, but it feels like things have changed. The number of quotes I'm getting, are far fewer and also higher priced - not competitive at all. The website then quickly "encourages" you to upgrade our listing to feature it or mark it as urgent. That in fact only seems to make quotes more expensive as the couriers seem to think you're desperate. It also feels like there are a few large couriers who swallow up the small independent "man & van" and leaves the latter no choice but to work through them to get the business. And the larger companies then get a cut via subcontracting. That's my observation from using Shiply historically and then trend I see - especially scrolling through all the jobs available. It's most often then same big companies bidding. I've now switched to finding local man & van couriers independently for a fraction of the cost quoted via Shiply.”

Helpful Report

Posted 6 years ago

Hi Bloo, I am sorry that you feel this way. We have hundreds of thousands of transport providers registered with us and therefore everyone has a fair and equal chance to get quotes from as many different transport providers as possible. Getting quotes on Shiply is free and fast. If the quotes you receive are above the amount you are willing to pay then you are no obligation to accept and are of course free to shop around for other services. Thanks for your feedback, it is much appreciated and will be taken on board as we are always trying to improve our user experience. Kind Regards, Anne

Posted 6 years ago

“Promised delivery date was missed and the receiver incurred financial penalty as a consequence”

Helpful Report

Posted 6 years ago

Hi, I am sorry that you experienced a delay in your delivery date. Unfortunately, delays do occur from time to time and we are truly sorry that this has led to some inconvenience on your part. This is not the standard of service we expect our transport providers to deliver to our users. I would encourage you to leave a review on the transport providers Shiply profile so that others can be made aware of your experience with them. Regards, Anne

Posted 6 years ago

“Twice in a month ive used this. First was great second was dreadful. I bought a garage door with a pic and a testimonial from the seller thst the key was provided with the door. Ive rang texted and emailed the depo and higher and they taje no responsibility and blamed both the buyer and seller. Ill never use again.”

Helpful Report

Posted 6 years ago

Hi, I am sorry that your experience was not a positive one. Please contact our support team so they can put you in touch with your transport provider if you are having difficulty getting through to them. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“after buying a m/cycle from ebay couldn't complete the online Shiply form but deposit money was taken immediately 3 days later got a response from Shiply and was told that there was an IT problem that they were aware of and just to contact the couriers directly im not a happy bunny”

Helpful Report

Posted 6 years ago

Hi Mike, I am sorry to hear this. This is not something that happens often and is due to a technical fault which has since been resolved. Again, I am sorry for any inconvenience this has caused you. Please contact our support team in order to get this issue addressed. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 6 years ago

“Great idea of a website, easy to use and quick but the premium they charge is ridiculous. 25% of the job cost goes to Shiply which I feel is totally disproportionate. Will not be using them again based on that.”

Helpful Report

Posted 6 years ago

Hi, I am sorry that you feel this way. Our commission % is dependant on the type of goods being transported and the distance etc. We do a lot of work to ensure the transport providers are properly vetted and put a lot into making the service as efficient and useful as possible. I hope you will continue to use Shiply again in the near future. Kind Regards, Anne

Posted 6 years ago

“Once I received my car back I found the month old cover it left here in was in tatters. The driver admitted 'it had a slight tear in it' once inspected it was ripped to shreds. A scratch was found on the passenger door (photographs taken before the car left) and a wear mark where the cover had obviously come loose at some point and worn through the paintwork.”

Helpful Report

Posted 6 years ago

Hi, I am sorry that your experience with your chosen transport provider was not a positive one. If there is anything further we can do to assist you please get in touch with our customer support team. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“The website needs to have some kind of guarantee against bad traders. Or even feedback on specific traders. Next time I will pay the difference to use a reputable company.”

Helpful Report

Posted 6 years ago

Hi, I am sorry to hear that your experience was not a positive one. Whilst we do indeed act as a purely neutral venue where transport providers and users can meet and enter into mutual agreements, we also ensure that the service levels are up to the standard we expect. Please get in touch If you wish to discuss this further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“The removal company on the date of removal keep sending text and changing the time of collection. This was quite stressful and I was not sure if they will turn up. when they have finally arrived to my storage to pick up the goods, their van was already full and driver was making excuses to add more fee to the price to take the boxes. I do not think I will ever use them. I have requested 2 men job in the description but only one man taking the boxes and my friend had to help.”

Helpful Report

Posted 6 years ago

Hi I am sorry to hear that your experience was not a positive one. If there is anything further we can do regarding this matter please call the Shiply customer support team. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“I received a very shockingly poor service from a driver registered with Shiply. To the extent where the police were called, when I called Shiply and asked for the full details of the driver to be sent to me due to the nature of the service, the details were not sent and the matter treated rather blase.”

Helpful Report

Posted 6 years ago

Hi, I am sorry that your experience has not been a positive one. We do take these matters seriously. We are unable to give out any details that don't follow GDPR policy, therefore, you will need to contact our customer support team in order to resolve this issue. If there is anything we can do to assist you at the present time we can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“Disappointed that having been advised that collection would be early into the 4 hr slot , it was 5 mins over and the delivery was after 9 evening .”

Helpful Report

Posted 6 years ago

Ho Rober, I am sorry to hear that your experience was not a positive one. Please contact us if there is anything we can do to assist further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Simon

Posted 6 years ago

“Beware of companies represented on Shiply. I went with one (Good_Fellas / Proovia Ltd.) I assumed to be thoroughly professional. As Shiply was recommended by a friend. Proovia’s feedback on Shiply was over 94 percent but on further investigation the company has a very poor reputation on-line. My expensive pottery kiln was destroyed and I’m left trying to recover my loses.”

Helpful Report

Posted 6 years ago

Hi Hono, I am sorry to hear that you have not had a positive experience with your chosen transport provider. We take these matters very seriously and are glad you have brought this to our attention. I would encourage you to leave a review on the transport provider's Shiply profile so other users can be made aware of your experience. Please don't hesitate to get in touch with our customer support team in the meantime if there are any further questions you may have. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“Very bad communication kept changing dates after agreeing.”

Helpful Report

Posted 6 years ago

Hi, I am sorry that you have not had a positive experience with your chosen transport provider. Please call our customer service team so we can get this rectified. You can call us on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“Very slow service. Took nearly 3weeks from acceptance to collect and deliver a package 40miles.”

Helpful Report

Posted 6 years ago

Hi, I am very sorry that you have not had a positive experience with Shiply or your chosen transport provider. If you have any outstanding issues please give us a call and we'll do our best to get this sorted for you as soon as possible. You can call us on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“I am still waiting on delivery.”

Helpful Report

Posted 6 years ago

Hi, I am sorry to hear that you have experienced some difficulties with your delay. Please call our customer support team so we can look in to the delays of your delivery. You can call us on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

“The pickup was in France and the company I selected turned out to have never driven in continental Europe before. Apart from multiple phone calls to get them to the pickup point they then drove through Switzerland unnecessarily where there are import-export charges. They drove though the border illegally and I ended up with a huge problem if illegal import and export. And they weren't even the lowest bidder. They also drove off on the wrong side of the road. I managed to stop them.”

Helpful Report

Posted 6 years ago

Hi James, I am sorry to hear that your experience with your chosen transport provider was not as positive as it should of have been. On this occasion I am sorry they did not seem to have the experience of driving in Europe which you were seeking It is always recommenced to use the Shiply reviews system when selecting which transport provider to use. I would encourage you to leave feedback on their individual Shiply profile so that others may benefit from your recent experience with them. If there is anything else we can do to assist please do not hesitate to get in touch. You can call us on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively send us an email to support@shiply.com. Kind Regards, Simon

Posted 6 years ago

“For gettting quotes the service works, but when things go wrong there is no support or intermediatary help from shiply. My courier has left defamatory remarks about me on my profile and they can't be removed. I'm having to pursue my own legal action against the courier to obtain monies owed to me for a service that never happened. Shiply should insist all couriers have terms and conditions available, and a general code of practice that all the couriers should adhere to before letting them join the site.”

Helpful Report

Posted 6 years ago

Hi, I am sorry that your experience was less than positive, and that you have been inconvenienced by your chosen transport provider. I can assure you that we carry out vetting on all transport providers and all are made aware of our terms of service before they can operate via the Shiply platform. Please give us a call so we can get your deposit sorted and also offer further assistance. You can call us on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively send us an email to support@shiply.com. Kind Regards, Anne

Posted 6 years ago

Shiply is rated 4.5 based on 45,428 reviews