Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,490 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,490 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant pick up and delivery service but the £56 commission fee is far far too excessive!! Probably only use this service again if I had no other option”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear that your experience was not 100% positive. I hope you will use us again in the near future. Kind Regards Anne

Posted 3 years ago

“Lots of reassurances before I paid and then the reality, including, from nowhere, a 2hour warning of collection with the threat of incurred charges. Not an experience I want to repeat.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear your experience was not a positive one. This is not the behaviour we expect from Shiply registered transport providers. I am also sorry to hear that you feel you have not received the customer service you deserve. Please get in touch with us so we can get further details and do our best to assist in resolving the issue. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“Disappointing and unprofessional. I would not use this company again,”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear that your experience was not a positive one. Please contact us so we can get more information from you regarding this incident. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Simon

Posted 4 years ago

“Disappointing & unprofessional, I would not recommend this company.”

Helpful Report

Posted 4 years ago

“Good service in terms of price. However, details of time slot within which your goods will arrive is vague and confusing. I was told ‘pm’ which I took to mean afternoon sometime. In fact the delivery arrived at 9.15 pm in the evening. When I contacted the company online to suggest more accurate information about delivery times they told me pm means anytime between noon and midnight which is not very helpful.”

Helpful Report

Posted 4 years ago

Hi Inga, I am sorry that your experience was not a positive one. Delivery time slots vary from transport provider to the transport provider, and it is recommended to find out as much as possible regarding time slots and availability before committing. Thanks for using Shiply. Kind Regards, Anne

Posted 4 years ago

“I think Shiply has great potential to help people but should protect customers against fraud. Do not accept quote from company called Niv trans operating from Birmingham! Money paid but never turned up. Fraud report given to police.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear that your experience was not a positive one. We do verify all the transport providers at the point of registration with us. If your transport provider did not turn up to do the job you are eligible to receive a refund of your deposit that you paid to Shiply. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Thanks, Anne

Posted 4 years ago

“Takes to long for quotes to come through & the ones that do are way over priced Would use reqularlyas buy car from car auctions weekly but you are over pricing deliveries sorry”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. All the transporters on Shiply are independent, and offer quotes that they feel the job is worth based on distance, location, etc. I hope you will try using Shiply again in the near future. Kind Regards, Anne

Posted 4 years ago

“Shippers are not obliged to collect the items and are not held to any time constraints in their communication with customers. Getting help from Shipley is confusing and over complicated. If a shipper gives a quote they should be obligated to fulfill that shipment within a given time frame.”

Helpful Report

Posted 4 years ago

Hi, I am sorry that your experience was not a positive one. If there is anything we can do or anything you wish to discuss further please get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Thanks, Anne

Posted 4 years ago

“The service provided by the courier was excellent, but don't appreciate constant bombardment to write a review for Shiply - hence low rating.”

Helpful Report

Posted 4 years ago

“I used Shipley recently with terrible service. When I tried to review the driver, I was unable to do so, the message said feedback was already left. It made me think the driver had left his own feedback and if the system is broken, and feedback isn’t real, then it’s not a trustworthy service. Sorry but that’s what I think.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear that your experience was not a positive one. Drivers are not able to leave their own feedback. If feedback has been left for them it is either from yourself or if you have not left feedback within a certain timeframe of your delivery we may assume your experience was positive and therefore leave a positive rating on your behalf. If you require further assistance please get in touch with us so we can address these issues. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Simon

Posted 4 years ago

“I had an issue with a company and Shiply basically didn,t want to know and said it was a matter between me and the company. I felt they were not interested or bothered by my plight.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear that your experience was not a positive one. Please contact our support team so we can get this issue sorted. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“I felt that by going through Shipley I would avoid the less professional car transport companies. However, this was not the case. My car was damaged, late and most of the time I did not know where was. It was a stressful situation and the communication with the company I chose was very poor. Shipley should vet their companies more carefully”

Helpful Report

Posted 4 years ago

Hi, I am sorry that your experience was not a positive one. Shiply act as a neutral venue, a platform where users and transporters can meet and enter into their own negotiations. We vet all the transport providers before they are allowed to operate on the Shiply platform. We verify their ID, proof of address, and insurance details. If transport providers fail to provide these, they will not be allowed to register with us. We operate a fulltime customer service team so please try and get in touch again between the hours below if you want to discuss this further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“I have already given a review. STOP SENDING ME EMAILS.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear that you are still receiving emails from us. We will look into the issue. In the meantime, you can update your email preferences to stop receiving emails and updates from us. Regards, Anne

Posted 4 years ago

“I did not like the delivery guy what-so-ever. He was rude, condescending, and after I carried the fridge to his van with him and watched HIM drop the thing in the road, he then asked me "Is your husband not around today?" Excuse me? WTF!”

Helpful Report

Posted 4 years ago

Hi, I am sorry that your experience was not entirely positive. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“Despite obvious known problems with one of the companies you advertise, promote and endorse, you took no action to investigate or check my complaint or check whether this company is fit to remain trading via your platform. Asked 3 times for their Terms & Conditions bit never got them. Company broke the contract I made with them and delivered my fridge 2 weeks after agreed date. An absolute disgrace.”

Helpful Report

Posted 4 years ago

Hi, I am sorry that your experience was not a positive one. Please get in touch so we can look into these issues and get these resolved asap. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“Pre-delivery communications were good. But we discovered that one of the legs on our pool table delivery was missing a leg bolt and thought it might logically have worked loose in transit as the buyer confirmed all was in tact when it left them. Despite chasing it up with various emails and texts, and the company Proovia saying they would let me know, I still haven’t been told if they have found it or not! So I’m afraid any good review I would have usually given has been marred by my not so good experience in this case.”

Helpful Report

Posted 4 years ago

Hi, I am sorry that your experience was not a positive one, Please get in touch with us so we can assist with this matter. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“It's all a good idea. Very easy. But the people who delivered didn't speak English and wouldn't help me get the bed inside my house. They were quite rude when I was frustrated about the situation. I never complain because I understand the situation that people are in. We are all just tryna get paid but i hate that I paid them one hundred pounds to do a bad job.”

Helpful Report

Posted 4 years ago

Hi there, I am sorry that your experience was not a positive one. Please contact our customer support team if you would like to discuss this further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“A courier cancelled and I lost my deposit, tried to contact Shiply but was very difficult to do so.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear that your experience was not a positive one. If your courier cancelled you are entitled to get a refund of your deposit. Please contact our customer support team so they can get this sorted for you. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 4 years ago

“Used to really like Shiply but service has deteriorated. They don't let you easily view quotes. The system automatically rejects quotes without consulting you. You cannot put a filter to see quotes below a certain threshold. Prices seem to be 3x as High as should be. Maybe through lack of competition.”

Helpful Report

Posted 4 years ago

Hi Colin, I am sorry that your experience was not a positive one. We welcome your feedback and suggestions and will take them on board as we look to improve the service. Kind Regards, Simon

Posted 4 years ago

“Not very good at communications, gave collection contact details which they didn’t seem to use , gave estimated collection time which was way off and gave a delivery date and then delivered a day earlier . Fairly cheap cost for delivery though .”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear that your experience was not 100% positive. However, I am glad to hear that you were happy with the price. Kind regards, Anne

Posted 4 years ago

Shiply is rated 4.5 based on 41,490 reviews