Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“good service but the people that work for shiply no idea about customer service”

Posted 4 years ago

Hi, Sorry that you feel this way. Our support team are on hand to deal with any queries you may have and resolve any issues. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“CAUTION, In Reply from Tim at Shiply's comments below from P.S below, I have emailed Shiply identifying the dodgy transporter (good-brothers) with poor feedback who lowered their quote from hundreds of pounds down to tens of pounds , what does that tell you? and declining them as they were not insured which they admitted that in the questions they continued with poor English to pound me with quote after quote until I cancelled the listing and still they are trading on Shiply , so you can take what Shiply say with a pinch of salt regarding reducing the number of unreliable transporters as they are still trading. As for me emailing Shiply regarding the above now issues still no reply. As I said in my last review there are some decent transporters on Shiply but there is a high percentage I would not even trust with a wheelie bin, so you Must check the feedback which by the way some of their photos are generic of the internet and not the actual vehicle, again misleading you as there are some sheds on wheels , check insurance as if you can but you are unlikely to see it. Conclusion Shiply have done absolutely nothing ref my complaint even though the evidence is there about unreliable transporters and people losing money as some of them want payment up front then they don't turn up , NEVER agree to this and no reply to my email from Shiply, enough said come to you own conclusion and hope you take extra care when you choose a transporter and not the price, true saying buy quality buy once, buy cheap buy twice!.”

Helpful Report

Posted 4 years ago

Hi Peter, We have to review every complaint and investigate before taking action. Please be patient with us as this takes time, and we need to understand exactly what occurred before making a decision. Regards Anne

Posted 4 years ago

“WARNING!! do look at the feedbacks first as there are many cowboys on this site and will give you wild outrages quotes, some cant even spell or speak English, and the deposit you pay goes to the site NOT the courier. If you have a car or motorcycle to move you will get quotes from a general carry allsorts courier and claim they have (goods in transit insurance) which is utter rubbish for vehicles, that is fine for general household goods but vehicles require a motor trade policy or equivalent to transport a bike or car and that is a legal requirement, if you choose ignore this advice you run the risk of damage to your car or bike and unable to claim. There are some decent couriers on the site but you must look at the feedback which by the way some of it is left by the site and not the customer so its all not true feedback for example,(positive feedback received, but no comment left) this is generated by the site when the customer does not leave feedback. I hope this will help you to make a wise and safe choice in your chosen transporter.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review, Yes reading a transport provider's feedback is important, and is the first thing we recommend before accepting a quote. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“We received several quotes and selected TZO Couriers to collect a small amount of household items from Southern France for delivery to the UK. Communication was good and the collection was stabbed within days of agreement. After a few weeks we had to chase TZO Couriers for a delivery date. A week later they contacted us to say the delivery was happening that day. This caused us concern because we had not been given any notice to arrange for anyone to be available to accept the delivery. When the lottery arrived some items were missing. Some items were damaged but the main concern was that as large parasol base made of concrete was broken too. The driver helpfully provided evidence that the damage had been caused by another driver who had collected the consignment. I passed this information on to TZO Couriers and at first they Geoff an interest in sitting out the issues mentioned above. I informed them that I could accept that some damage was to be expected and offered to accept £60 by way of reimbursement for the damage caused to the concrete parasol base. Over a week later and all has gone quiet. My messages remain unanswered. I presume they have no intention of using their insurance to reimburse us. TZO Couriers are very cheap. Just don't expect your items to be delivered in one piece!”

Helpful Report

Posted 4 years ago

Hi Al, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“My first time using Shiply. I didn't have a good experience unfortunately. I had problems with the delivery company and telephoned Shiply - got the impression that the person that I was speaking to really wasn't bothered and was cut off which having waited in a queue for 20 minutes to speak to someone did not impress me one bit. I emailed Shiply as I didn't have any confidence in the call handler and to be fair got a quick email back. They did email the delivery company to press for progress but it was very clear to me that this was going to be the full extent of their assistance. The item was delivered - in a damaged condition. I did not think that there was any point complaining to either Shiply or the delivery company in view of my experience with both - a lot of effort on my part for very little return. In short - I would not rule out using Shiply again - but would be very wary and it would be my last resort.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“Removal men spoke little English and were quite rude. Very unhelpful if moving item required any kind of thought. Left my table outside and my friend was able to get it in so they should have been able to. Would not recommend”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“Found it frustrating. Chose a company who then could not do the job in the required timescale. I wanted to select my second choice but because Shipley had closed the job, I actually had to re-post I.e. start again. Very, very irritating especially as the next time I posted the offers were all much more expensive.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear this. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“Transben me mandó un presupuesto con una fecha concreta. Le dije que no podía ser esa fecha y, en vez de proponer otra, me dice que no lo hace y que les reclame los 20 euros de reserva a ustedes. Lo siguiente que se de ellos es que me dicen que soy regular mentalmente. Una joyita y muy educados.”

Helpful Report

Posted 4 years ago

Hola Gracias por tu comentario. Lamento que tu experiencia no haya sido la mejor. Ponte en contacto con nuestro equipo de asistencia para poder ayudarte con respecto a este asunto. Te puedes poner en contacto con nosotros a través de support-es@shiply.com Saludos Marie

Posted 4 years ago

“Useful, but clearly don’t care about quality of their sub contractors. If so, why use Proovia?”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Simon

Posted 4 years ago

“When it’s good it’s very good but when it’s bad is shocking I’ve had 2 experiences now with 2 aggressive shippers 1 agreed dates cost etc , then shipper changed drop of date on the day , ended up leaving antique furniture damaged , on the street in the middle of the night 2 agreed price etc then rung by shipper and told that he doesn’t have insurance , so I cancelled , he has now rung me harassing me because I gave a bad review Shipley take no responsibility for their shippers , can’t wait for Uber to start shipping”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. I am sorry to hear your latest experience with Shiply was not a positive one. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“Item bought a month ago but to date has still not arrived????? Losing faith”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“Excellent idea but it didn't work for me as I am 80 and inexperienced having never used a courier before. When I was messaged by Shiply to ask my chosen courier to bring proof of his licence and insurance alarm bells rang as I thought that was their job to check before adding him to their list. I cancelled the courier and messaged Shiply explaining why and asked for my £12 deposit back. I haven't heard from them and haven't been refunded.”

Helpful Report

Posted 4 years ago

Hi, I am really sorry to hear your recent experience with Shiply was not a positive one. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile to make other users aware of your experience. Please give us a call and we'll be happy to assist with any query regarding your deposit. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“The goods eventually arrived after the driver revisited the collection point 3 times !!! And didn’t understand the simple instructions. Caused a lot of extra communication to resolve what should have been a simple Collect and delivery. Disappointing”

Helpful Report

Posted 4 years ago

Hi Jane, I am really sorry to hear your recent experience with Shiply was not a positive one. We take all efforts necessary to reduce the amount of unreliable transporters on our site, and this includes a thorough vetting process, and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile to make other users aware of your experience. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“Waited 2 weeks (my maximum allowable time) to find out the day before pickup they were going to collect between 9pm and midnight!! Absolute nonsense of a time. Spent about 2 hours trying to get through on the phone with the most annoying waiting message that predicts a wait time of 1 minute regardless of queue length (both times it was 25-35 minutes wait). Had to rearrange pickup for 2 days later to get a reasonable time so they ultimately missed the 2 week delivery window I had. I thought going with a more independent company would give a better service but I found it very stressful and difficult. It may of been covid/NY related I don't know but I obviously don't care as I pay for a service and expect better than I received, there are no excuses and it is when things go wrong you find out how good a company/service actually is”

Helpful Report

Posted 4 years ago

“The driver was un professional. Spoke to the customer about prices of delivery.”

Helpful Report

Posted 4 years ago

Hi, I am very sorry to hear that you have not had a positive experience and that you feel this way. This is not the standard of service we expect from transport providers. I would suggest leaving a review for them on their individual Shiply profile so that other users may benefit from your (unfortunate) experience. Please contact us so we can assist further with this matter. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“Kinda works, but for newcomers not always. For example, once you've worked out how to edit your description to make it more accurate, you lose all your bids, then it's too late to wait for more because your deadline is approaching. It perhaps makes sense to lose all your bids but there should at least have been a warning. The worst of it is having to pay £125 to Shiply (more than a quarter of the total bid) for doing not very much, when the courier does much more work and has more expenses.”

Helpful Report

Posted 4 years ago

Hi, I am very sorry to hear that you feel this way. Please contact us so we can assist further with this matter. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 4 years ago

“DO NOT USE IF YOU ARE TRANSFERRING BULK ITEMS. We had a terrible experience, we were transferring over 200 items from one location to another and the service was terrible. You had to wait over 30 minutes on hold to speak to someone, sometimes when you got through the line cut off. We placed our orders and paid and then they wanted more money out of us because they did not quote correctly their end, which was their error and they were not willing to collect our items unless we paid more. We had to keep chasing to speak to someone to confirm pick up times and delivery it was a logistical nightmare constantly being on hold or being cut off the line. You only get this several hours before. THE WORST PART - We provided all quantities, size, measurements on the quote and when the lorry when to collect on two occasions they sent a half full Luton lorry with other customers items to collect ours. We then had to wait another week for this to be resolved and collected, more painful phone calls and emails, which were not responded too. THE NIGHTMARE - It didn't stop there!! We had a collection for over 200 chairs and we had 52 missing chairs, these went missing for over a week! We called constantly and they kept saying they delivered all chairs. It's only until we provided them with REG vehicle numbers and times, that one van that arrived at collection point in the evening, did not arrive at deliver with the remaining chairs. We checked all CCTV and only then a week later did our chairs miraculously appear, funny that! It was a shocking service from start to finish and i would not use again or recommend. Please be careful, the prices are VERY CHEAP for a reason!!”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review. However, it should be made clear that your review is for your experience with your chosen transport provider, not Shiply. Shiply is just the marketplace, we do not do any transporting ourselves. Regards Simon

Posted 4 years ago

“Perhaps this relates only to US-based replies but my freight request MN to FL drew 3 replies none of whom would identify themselves including one with an abbreviation similar to Fed Ex and another which was your basic LTL consolidator with a database and not-to-be-believed low rates masquerading as an individual hauler. Sites like these encourage cowboys mentioned above to sign up and offer bids but apparently, some here have had successful transactions. I'm just pointing out the cruel "other side of things." If you come here instead of to the major haulers themselves you add risk to your delivery. It doesn't mean you fail. You simply increase risk by seeking a cheaper price. Only you know if the risk is worthwhile. This site isn't here to accept responsibility for anything nor should it be. It's a bulletin board/marketplace site as old as the internet itself that takes a cut of an accepted bid price then moves on to the next transaction. Period. Anyone expecting amazing customer service beyond "it's between you and the carrier" will be sadly disappointed.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear that your experience was not a positive one. Please contact us if you would like to discuss this further. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“OK, but the whole financial process should be held within the Shiply sphere. I do not like it that Shiply take a fee and then leave it to bank transfer. Shiply should take full responsibility, manage issues properly.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback and review. We will take it on-board. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“I was not impressed with the company you allocated my dresser to. It took exactly 1 month for me to get my dresser, the reasons I am not happy with them is 1 they made arrangements with Jenny to pick it up from the storage place in the evening and left her waiting in the cold and rain for 3 hours before they text her to say that they would not be able to fit it in the van, she was very angry with them and I totally agree with her.when I was cleaning it I found that a piece of the lip around the base of the top cupboards had been broken off, if they had given it to me I could have glued it back on. I know it wasn't damaged before because of the photos she sent me.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear about this incident. This is not the standard of service we expect registered transport providers to deliver to our customers. Please leave feedback for them on their Shiply profile so other customers can be made aware of this incident. Regards Simon

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews