Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,404 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything agreed, cancelled an hour after pickup was due, some BS about covid. Waste of space !”

Helpful Report

Posted 3 years ago

Hi Phil, Sorry to hear that you were let down by your transport provider. This is not typical, and we would hate for your opinion of Shiply to be formed on the basis of one transporter that has let you down. The majority of transporters do a great job, so I would urge you to please consider using Shiply again. If there is anything we can do to help please get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 3 years ago

“Delivery arrived 2 weeks later than agreed and courier wanted more than they had agreed”

Helpful Report

Posted 3 years ago

Hi, We are very sorry to hear that your experience was not a positive one. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Process complex, once you have accepted an offer you can not do anything, as I transfered the money via the bank it took more than three days till I was able to restart communication with the supplier. What I also not like is the fact that you do not get an invoice directly after the payment of the service fee. Why is this? You need to ask for the invoice with a separate e-mail which is not convenient.”

Helpful Report

Posted 3 years ago

Hi, We are very sorry to hear that your experience was not a positive one. Although Shiply does not do any transporting and only operates as a neutral marketplace where customers and transporters can meet and enter into mutual agreements, we do take measures to ensure the marketplace is honest, fair, and free from any malpractice. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. We always recommend paying for the service once the job is complete. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Would have been better off going direct to DHL or UPS.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Put in bid after seeing image, size and weight and then and then told me there company was unable to deliver, don’t expect anything”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear that your driver let you down. All drivers and transporters are 100% independent. Shiply is not a transporter, we are simply the marketplace where users and transporters can meet and enter into mutual agreements. Please leave a review for this driver on their Shiply profile so that you can share your experience with other users of the Shiply platform. Regards Anne

Posted 3 years ago

“System seemed to work well but the amount that Shiply take as commission is absolutely exhobitant! Won't use ever again because of this.”

Helpful Report

Posted 3 years ago

Hi, Thanks for the review. We feel the prices are fair, but we respect your opinion and freedom of choice. Regards Simon

Posted 3 years ago

“Awful experience with the couriers introduced by shiply. Cost me 20hours holiday from work due to 2 missed appointments and then another 5hours as the company refused to arrange for an evening delivery. Contacted shiply who basically wipe their hands of things once the money is taken”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Gave deposit $ to secure a delivery, spoke with the driver to make arrangements to get delivery picked up, and did not show up or call back. Driver was a 150 miles away from the pick up location waited a few hours. Gave up and did it myself.”

Helpful Report

Posted 3 years ago

Hi Jamie, Sorry to hear that you were let down and that your experience was not a positive one. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“When the delivery guys are good all smooth, but when bad no help from shiply to chase and get it sorted. I got a garden dining set delivered by delivery company called Hellosir in Shiply. They by mistake took back handles of a chair. and now 3 months haven't delivered. Raised with Shiply a complain, but dont see they have chased Hellosir either. What's annoying is this Hellosir guys keep saying next week all the time reminded as if its a joke.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear your experience was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Shiply must be one of the most Eco-unfriendly companies out there. They have no mechanism for combining pickups so if you're in London and you've Bought something in Nottingham and something else in Leeds you have to have two vans smoking their way down to London and presumably all the way back. I tried to ask if a provider could pickup from two locations and Shiply censored that part of my message and allowed through the part where I've offered double money. No wonder the provider was confused!!! Shiply? in the bin, sorry”

Helpful Report

Posted 3 years ago

Hi Rick, Sorry to hear you feel this way. I appreciate that your view and opinion of Shiply have been negatively impacted by this experience, but I do hope you will consider using us again in the near future. I'm not sure why your message was censored, this normally happens when users are violated our user terms and conditions. I hope you will give Shiply another chance. Regards Anne

Posted 3 years ago

“You'll get rediculous amount of emails for one quote!”

Helpful Report

Posted 3 years ago

Hi, Please check and change your email setting in your account. Regards Tim

Posted 3 years ago

“Not very good to use and take huge commission”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear you feel this way. Please give us more information so we can properly address any outstanding issues. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“being bombarded by automated quotes are a nightmare..”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear that you feel this way. Please feel free to unlist your item or change your email settings. Regards Simon

Posted 3 years ago

“Driver is rude and unhelpful and they claim to be man with a van not logistic and shipping company. Bear in mind if you have a large item prepared to pick it up and put it in the van yourself and on the other side somebody has to be there to unloaded.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear you were disappointed with your transporter. Please be aware, Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 3 years ago

“Takes no responsibility for unethical behaviour of its recommended shippers. Shiply needs to install a sophisticated vetting system, including a security bond to protect clients.”

Helpful Report

Posted 3 years ago

Hi, We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. I appreciate that your view and opinion of Shiply have been negatively impacted by this experience, but I do hope you will consider using us again in the near future. Regards Simon

Posted 3 years ago

“I thought it was a great site until I made the booking and the system linked my entire chat with the driver to my end user - My customer. Beware this is a terrible breech of privacy and the website does not ask permission to do this. When I complained they said I needed to write a letter and post it. REALLY this is 2021. I was very dissatisfied and feel this is a breech of GDPR. I was left in a very embarrassing situation that my customer could see everything i had written to the driver. Other than Shiply being at fault here my driver was absolutely amazing.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear this. This doesn't sound right and may have been down to a technical issue. We take GDPR very seriously and do our best to protect customer privacy and data. We are looking into this matter. Please call our support team if there is anything else you would like to discuss. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Regards Tim

Posted 3 years ago

“the dr7ver stole ny money and stole the goods”

Helpful Report

Posted 3 years ago

Thanks for your review. I am sorry to hear your latest experience with Shiply was not a positive one. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com to address these issues. Regards Tim

Posted 3 years ago

“Not great. Not terrible. Expensive.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Anne

Posted 4 years ago

“Speedy, but also clumsy. The Guy dropped the table rushing to get it out of his van. Scratches to the top as it had not been covered, and after further inspection once he left one of the table legs was broke. The bloke also argued that none of the damage was his fault and he picked it up this way. I showed him photographs of the original condition but he didn't care.”

Helpful Report

Posted 4 years ago

“For some reason, Shiply think they are exempt from GDPR law. Used them once or twice, ages ago, never opted in to any marketing lists, let alone SMS based yet received unsolicited Spam text today announcing they’re shipping across Europe with none of the usual hold ups. So what? No opt out option either do also breaking pre-GDPR telecommunication law!”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear you feel this way. We treat customer data in accordance with GDPR laws and never sell your data to third partys. You may opt out of any unwanted communicatations. Regards Anne

Posted 4 years ago

Shiply is rated 4.5 based on 45,404 reviews