Waited 2 weeks (my maximum allowable time) to find out the day before pickup they were going to collect between 9pm and midnight!! Absolute nonsense of a time. Spent about 2 hours trying to get through on the phone with the most annoying waiting message that predicts a wait time of 1 minute regardless of queue length (both times it was 25-35 minutes wait). Had to rearrange pickup for 2 days later to get a reasonable time so they ultimately missed the 2 week delivery window I had. I thought going with a more independent company would give a better service but I found it very stressful and difficult. It may of been covid/NY related I don't know but I obviously don't care as I pay for a service and expect better than I received, there are no excuses and it is when things go wrong you find out how good a company/service actually is