Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,471 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,471 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Well the last time I used you I was very happy. This time I'm was very frustrated. Three times the pick up was arranged and failed. The item did eventually arrive. The company used was obviously not reliable.”

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Posted 8 years ago

“I would have rated you higher, but unfortunately I see from my Barclaycard Statement that you charged me TWICE for my one transaction - Receipt Number txn_1ARNepALyYGj0gdniqOpinzS (and I cannot decipher the last figure/letter!)”

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Posted 8 years ago

Hi, Please contact our support team to sort this out. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com Kind Regards, Anne

Posted 5 years ago

“How can I review a service that is not yet completed ?”

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Posted 8 years ago

“Website easy to use and quote response very fast Service req'd arranged within an afternoon”

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Posted 8 years ago

“The delivery agent that I used via Shipley was good. I cannot sya this for the many other agents that deal through Shipley.”

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Posted 8 years ago

“ok, before using the service, make sure you have seen the product”

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Posted 8 years ago

“quotes came through as promised”

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Posted 8 years ago

“Got me a local person to take my car BUT, you charge the towing companies too much commission”

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Posted 8 years ago

“Great service by the transporter..i think shipleys fee of is very overpriced considering they dont really do anything apart from have a website.£99 is too much to pay”

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Posted 8 years ago

“Had problems contacting the delivery company and Shiply emailed me to say I would get a response in 24 hours - never heard from either until now. My item was delivered in 3 days and at a good price however the communications on both companies was dire and non existant.”

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Posted 8 years ago

“I don't find website easy to use. Too much tapping away on tablet rather than being able to ring a carrier...... I have delayed getting back to you re carrier for a cupboard in Somerset. Quote I accepted did not respond so I wrote and told you. I think there was quite a delay in your resonse so meanwhile I contacted seller of cupboard to notify them of false start. They offered to bring cupboard themselves as they are intending to come this way shortly but am now not sure when they intend to come. Hence I am now looking for another carrier via you as I paid my £8.00 booking fee on this cupboard. The quotes I received are now not active so please could you either refund my £8.00 or open up quotes again. I wanted to accept "onemanband16" kind regards Christabel Hunter”

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Posted 8 years ago

“Received many quotes very quickly! Only draw back is that I struggled to load many items individually so had to squeeze them all onto one item which causes a lot of back and forth negotiation with the movers.”

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Posted 8 years ago

“Quotes back quick and easy deposit service”

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Posted 8 years ago

“The idea is very good and service was rapid just a shame that the courier was an absolute waste of space”

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Posted 8 years ago

“Delivery was ok, but I keep getting email,s asking for my opinion when I have replayed on a number of occasion , so there must be clerical problem somewhere”

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Posted 8 years ago

“I found what I was looking for”

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Posted 8 years ago

“Great service, but barrage of emails after requesting a review. Way too pushy.”

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Posted 8 years ago

“Delivery date was flexible but perhaps could have been better informed of delivery time. Felt pressurised in the increase of quote after the aceptence of contract. Employed second person to help unload to front of door the driver could not be more helpful and paid the accepted contract quote dispute protest.”

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Posted 8 years ago

“Please note that if you don't write a review for a courier, Shiply will notify you that 5 stars will be applied to this courier on your behalf. I think this is misleading and is giving an incorrect representation of how reliable the couriers are. If no feedback is given, NONE should be left for that courier on your behalf.”

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Posted 8 years ago

“I was quoted £33 and paid what I thought was a deposit of £8 which turned out to be anything but a deposit and was kept by you. So the amount I paid was £41 which seems to me a bit of a scam and probably contravenes the advertising standards rules. It would appear I am not the only one to feel cheated as I Googled 'Shiply' and found countless others. I should have done that first I think. I wrote to you regarding this matter and you did not bother to reply. Why am I not surprised? I will look elsewhere next time.”

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Posted 8 years ago

Shiply is rated 4.5 based on 45,471 reviews