Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,808 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Brilliant service. Would recommend and use again.”

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Posted 1 year ago

“I wish shiply could vet the delivery company's a little better. First company was scam. Second had to raise the price to get load delivered. On the plus side, shiply handled the situation quickly, gave me a credit from first company. The second company I got down to $100 more to just get load delivered. It was allot less than what they wanted. Shiply did communicate good and does give you advice what to look for with scammers.”

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Posted 1 year ago

“Die Lieferung wurde wie ausgemacht zugestellt und die Kommunikation verlief super. Kann ich nur weiterempfehlen.”

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Posted 1 year ago

“I needed to get a Jeep frame, Jeep Wrangler frame from California to Texas. I didn’t particularly want to drive 21 hours one way to pick it up and then come back. I was looking through the Internet and found Shiply. And on a whim, I sent in my request. It’s been a long time since I’ve been this impressed with a company, and the people that they work with. Seamless, transparent, easy to understand, a pure pleasure to do business with. And David With loadmaster, was awesome. The driver that he set me up with, Héctor, was just as awesome. Some customers don’t wanna be impressed, or they don’t wanna be able to give compliments. These guys and Shiply, they will always be my first choice from now on. I worked for the federal government for 28 years and they could teach the USPS something. These guys are ridiculously good and I do appreciate them.”

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Posted 1 year ago

“Très bien”

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Posted 1 year ago

“Dans_man1 Great Service 👍👍👍👍👍 Went above and beyond to collect my large parcel and delivered it the following day. Great communication and competitive price Highly recommend this courier. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐”

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Posted 1 year ago

Hi Natasha, Thanks for your review! I’m glad to hear you had a great experience with your courier and that they went above and beyond for your delivery. I did notice that the star rating appears to be 1 star instead of 5—perhaps it was a mistake? If there is anything you need help with, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Easy to use. Partner reacting very fast. Good Communication & Support”

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Posted 1 year ago

“buena plataforma”

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Posted 1 year ago

“Super Idee und vielen Dank für die Möglichkeit hier einen Autotransprter zu finden”

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Posted 1 year ago

“Alles super !”

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Posted 1 year ago

“Good and fair price.”

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Posted 1 year ago

“Mike with Loadmaster was very helpful and great customer service. He helped me with all questions I had and in a very timely manner. The driver Dany was on time and kept in contact with me throughout the delivery process. Thank you”

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Posted 1 year ago

“Repeatedly lied to me about pickup date. Continually pestered me after I told them I was cancelling due to them not fulfilling their promise. They even sent me an invoice to try and get me to pay them something after I told them we were done. These guys are very shady. I would not trust them with anything expensive.”

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Posted 1 year ago

Hi John, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you haven’t already, please report this provider to us at support@shiply.com with the details, and our team will investigate. If they have attempted to charge you after cancellation, we will look into this further to ensure appropriate action is taken. Kind Regards, Anne

Posted 1 year ago

“Used jayram fast response excellent price terrific service Sent photo if car loaded abs advised when delivered. Brilliant”

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Posted 1 year ago

“Good job i'm sasfied by the service”

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Posted 1 year ago

“Un transport réalisé dans les délais, suivi et cordial du départ à l'arrivée”

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Posted 1 year ago

“My issue is not with Shiply, but rather the transport company - Streamline Transportation Solutions. While unloading my 2016 Suzuki Burgman 650, the driver dropped the when the rear tire of the 600+ pound scooter left the trailer ramp and slid on the ice and snow covered road. Steamline Transportation Solutions was contacted the same day and made aware of what happened - that the scooter was dropped and there was damage. One week after the delivery, I contacted Streamline (to inquire how they intended to resolve the damage that occurred and they informed me the driver denied dropping the scooter. Therefore my claim was being denied - because if the driver never dropped the scooter any damage was pre-existing. Also when I pointed out that I paid $156 for the "Protection Plan", it fell on deaf ears. Streamline Transportation Solutions was also provided pictures of the damage - which they also refuse to acknowledge.”

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Posted 1 year ago

Hi Jeffrey, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you availed of the Shiply Protection Plan, please contact us at support@shiply.com with your booking details, and we’ll review your case to determine if you’re eligible for a claim. We want to ensure that all users have a fair resolution in cases like this. Kind Regards, Megan

Posted 1 year ago

“super service assez connecté pour trouver des voyageurs”

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Posted 1 year ago

“Bugy chat, confusing account / login function”

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Posted 1 year ago

Hi, I’m sorry to hear that you’ve had issues with the chat and account/login functions. We want to ensure that our platform is as smooth and user-friendly as possible. If you’re experiencing technical difficulties, please reach out to us at support@shiply.com with details of the issue, and our team will be happy to assist you. Kind Regards, Steve

Posted 1 year ago

“Tres bien.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,808 reviews