Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,430 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was just checking out prices for a few hours for local furniture pick up and delivery 2 miles away 2 or 3 items,double bed, 2 seatee seatee and they ask for dimensions of a double bed, crazy prices have arranged to hire a van from high street hire company for £65 for 24 hours inc vat and insurance,im sure the ones who quoted me will be ok and reliable but overpriced in my opinion”

Helpful Report

Posted 1 year ago

Hi Ray, Thank you for your feedback. We understand that hiring a van directly may sometimes feel more cost-effective for smaller, local jobs like yours. Our platform offers quotes from various providers, and prices can vary based on factors such as dimensions, availability, and the specifics of the job. Providing dimensions helps ensure quotes are accurate and reflect the service you need. We appreciate you trying Shiply and hope we can better meet your needs in the future. If you decide to use our service again, feel free to contact support@shiply.com for guidance. Kind Regards, Anne

Posted 1 year ago

“Très réactif et délai respect même plus rapide que prévu. Je recommande fortement”

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Posted 1 year ago

“service et transporteur Pack express sérieux et qui a pris soin de ma moto. des dérives horaires à la prise en charge comme à la livraison. cependant quand j appelais pour avoir des infos on.m à rappelle tant lanplateforme Pack Express que le livreur. j avais des crainte mais je recommande vivement Pack Express.”

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Posted 1 year ago

“VERY POOR SERVICE DID NOT WAIT”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“ABSOLUTELY APPALLING DO NOT USE Don’t look at the good reviews they are probably fake This company do not respond they take your money and fail to deliver any kind of service with next to zero communication. I’ve had the odd excuse and been let down badly by this company they have took £249 and ignored me So upsetting”

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Posted 1 year ago

“Hat alles super geklappt.”

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Posted 1 year ago

“Really pleased with Gary very professional and punctual great job definitely would recommend”

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Posted 1 year ago

“Very fast and professional transport. I recommend”

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Posted 1 year ago

“Gute Abwicklung, zuverlässige Ausführung.”

Shiply 5 star review on 18th December 2024

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Posted 1 year ago

“Outstanding ehlp with an odd shipping situation - several drivers quoted immediately. The ones we chose - listed under Mills846 were fantastic. Fast, professional and great to work with, as it is the Shiply folks. When we hit a snag in Caribou - they worked with us to resolve a situation NOT of their making with complete class! I would give this service and their drivers TWO MAJOR THUMBS UP!”

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Posted 1 year ago

“On time, great service”

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Posted 1 year ago

“Don’t use these scammers . Had an antique settee stolen. Foreign looking and sounding shippers who want cash payments and obviously aren’t vetted and shiply don’t answer phone or reply to important emails asking for shippers address and details to give to police. Basically an operation that’s allowing thieves and cash laundering to occur. Avoid avoid avoid”

Helpful Report

Posted 1 year ago

Hi Gerald, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Great site to find a car transport. highly recommended.”

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Posted 1 year ago

“Very nice to work with”

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Posted 1 year ago

“Alles hat super geklappt. Firma aus Rumänien war sehr zuverlässig.”

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Posted 1 year ago

“Es war super, um eine günstige alternative zu finden und ein topdienstleister hat geliefert. Wir waren zufrieden.”

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Posted 1 year ago

“Moved several bedroom items, chairs etc from Maryport to Burnley. Was very well looked after by Mark, the Romanian who provided excellent service.”

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Posted 1 year ago

“If a driver fails to turn up for whatever reason after you've paid, it takes 48 hours for Shipley to intervene and then they only offer to credit you. In my case I had already paid for another driver for the same job via Shipley so preferred a refund. Then they make you fill out a long form to get said refund. The process is poor and designed by someone who has not considered the process from the customer's point of view.”

Helpful Report

Posted 1 year ago

Hi Lee, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 1 year ago

“On collection the courier frogmarched an old man to the bank for payment, an overpayment I may add, he didn't give a receipt. We were unaware of this and paid the full amount via a bank transfer. Express delivery in Liverpool are refusing to do anything about this. Absolutely disgusting behaviour and I am £60 out of pocket. Do not use them.”

Helpful Report

Posted 1 year ago

Hi Lisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Pawel collected my old car from Folkestone Kent uk up to my Daughter in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 uk. He was brilliant and kept us informed at all times. I definitely will use him again. I highly recommend him. Amanda”

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Posted 1 year ago

Hi Amanda, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with your transport provider. It's great to know that they were responsible and met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Steve

Posted 1 year ago

Shiply is rated 4.5 based on 43,430 reviews