Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,323 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Shiply 5 star review on 19th August 2026

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Möbeltransport hat einwandfrei geklappt. Sorgfältiges Personal, pünktlich und freundlich. Gerne wieder”

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Posted 1 year ago

“My items were stolen. Beware of using this company as they don't take responsibility for the courier's they use.”

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Posted 1 year ago

Hi Mark, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Megan

Posted 1 year ago

“Friendly, flexible, very good.”

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Posted 1 year ago

“Transport bien organisé entre les différentes sociétés.”

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Posted 1 year ago

“Hat alles gut geklappt”

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Posted 1 year ago

“Greate experience, would happily book with them again.”

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Posted 1 year ago

“Great site to find a car carrier.”

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Posted 1 year ago

“The company said they would be six hours late though we booked the job two week before so we had to cancel, this company is a waste of time. Would not use again”

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Posted 1 year ago

Hi William, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you want to relist your item or need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Dreadful, appalling treatment-or lack of, from this company. My item was damaged in transit, I notified immediately after my very upset customer informed me. I paid for the 'extra protection ' then when I put my claim forward I'm just fobbed off with many 'tickets' and promise of resolution, nearly 3 weeks on and no resolve, absolutely shocking customer support.”

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Posted 1 year ago

Hi Jayne, I'm sorry to hear about your damaged item. That is not the level of service we like to see on the platform. Upon careful review of the details, we regret to inform you that your claim has been unsuccessful because it did not meet the requirements outlined in the Shiply Protection Plan Terms, specifically: Section 14 – Claimants must pass an identity verification process by providing government ID, proof of address, purchase receipts, and any other documents required to validate identity. You can view the full terms of the Shiply Protection Plan here: (https://www.shiply.com/protection-plan-terms) We understand this may not be the outcome you were hoping for, and we’re sorry for any disappointment caused. If you have further questions or would like clarification, please don’t hesitate to contact us at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Great program to offer transporters to bid on shipments! Will use again for sure!”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Leo was very helpful & responded quickly to our questions. Darold at CALABO hauling was outstanding - knowledgeable & helpful, very pleasant to work with.”

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Posted 1 year ago

“Todo correcto y en plazo. Muy buena comunicación.”

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Posted 1 year ago

“Muy profesionales”

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Posted 1 year ago

“Il est impossible de savoir quelles sont les sociétés qui répondent aux annonces et de communiquer directement avec elles ; d'où malentendus et ambiguités.”

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Posted 1 year ago

“Kurz und knapp: Absolut perfekt!”

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Posted 1 year ago

“Premier transport sans encombres!”

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Posted 1 year ago

“My guys were great. I had a smooth service. Thank you for providing a service that is really needed.”

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Posted 1 year ago

“Abwicklung von Direkt-transport 2004 war super. Sehr höflicher Fahrer und sehr hilfsbereit.”

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Posted 1 year ago

“The app is so frustrating. You can't have meaningful communication and confirmation. You just have to enter your credit card and pray. No thank you.”

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Posted 1 year ago

Hi, I'm sorry to hear that you found the app frustrating to use. We understand how important it is to have clear communication and confidence in your booking before making a payment. While we do require payment of the deposit to confirm a booking, you're encouraged to message transport providers beforehand to ask any questions and clarify details. We know this process isn’t perfect, and we’re actively working to improve the overall user experience, including communication features. If you have any specific concerns or need help navigating the platform, please don’t hesitate to reach out to us at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

Shiply is rated 4.5 based on 44,323 reviews