Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,434 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Moved several bedroom items, chairs etc from Maryport to Burnley. Was very well looked after by Mark, the Romanian who provided excellent service.”

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Posted 1 year ago

“If a driver fails to turn up for whatever reason after you've paid, it takes 48 hours for Shipley to intervene and then they only offer to credit you. In my case I had already paid for another driver for the same job via Shipley so preferred a refund. Then they make you fill out a long form to get said refund. The process is poor and designed by someone who has not considered the process from the customer's point of view.”

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Posted 1 year ago

Hi Lee, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 1 year ago

“On collection the courier frogmarched an old man to the bank for payment, an overpayment I may add, he didn't give a receipt. We were unaware of this and paid the full amount via a bank transfer. Express delivery in Liverpool are refusing to do anything about this. Absolutely disgusting behaviour and I am £60 out of pocket. Do not use them.”

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Posted 1 year ago

Hi Lisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Pawel collected my old car from Folkestone Kent uk up to my Daughter in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 uk. He was brilliant and kept us informed at all times. I definitely will use him again. I highly recommend him. Amanda”

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Posted 1 year ago

Hi Amanda, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with your transport provider. It's great to know that they were responsible and met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Steve

Posted 1 year ago

“Sehr unseriös und nicht transparent”

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Posted 1 year ago

“Buenos precios y claridad a la hora de contratar y hacer los trámites oportunos”

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Posted 1 year ago

“Driver was very quick to communicate back to emails, his estimate on timing was excellent and his price was very good. I would use him again for sure.”

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Posted 1 year ago

“I am so happy I stumbled upon this service. It made moving a furniture set from out of state easy. The cost was less than me renting a truck and doing it myself.”

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Posted 1 year ago

“Efficace et professionnel je conseil”

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Posted 1 year ago

“Shipped a Motorcycle with LoadMakers, the lowest bid and bike was damaged in the process. After many weeks of slow communication and Shiply passing off to LoadMakers for them to pass off to their insurance AIC, long story short, I’m left to pay the damages, no help from Shiply, LoadMakers or their insurance. Lesson learned, don’t go cheap with shippers. I cannot recommend this service if you have something of value to ship.”

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Posted 1 year ago

Hi, We’re really sorry to hear about the damage to your motorcycle and the difficulties you’ve encountered. While Shiply operates as a platform connecting customers with transport providers, we always recommend confirming full insurance details with the provider before booking, especially for valuable items. For future shipments, you might consider using our Shiply Protection Plan for additional coverage. This can provide further peace of mind in case issues arise. We’re disappointed to hear about your experience and appreciate the feedback—it helps us improve. If you need further assistance, please contact us at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

Author didn't leave any comments.

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Posted 1 year ago

“Simple est rapide.”

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Posted 1 year ago

“Sehr guter service”

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Posted 1 year ago

“Amazing communication and worked very hard to ensure everything went smooth. Amazing service and price.”

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Posted 1 year ago

“shiply works perfect”

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Posted 1 year ago

“Delivered on time as promised. No problems.”

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Posted 1 year ago

“Top Notch company, responded quickly, carrier out the recovery in a professional manner on time and at the agreed price. for sure I will using them again. Great job Akins87”

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Posted 1 year ago

“I found Eduard a very efficient, friendly and pleasant man. He had such a long journey and carried it out with great efficiency. I would highly recommend him.”

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Posted 1 year ago

“really good communication”

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Posted 1 year ago

“Shiply delivered the deliverer as advertised.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,434 reviews