Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,282 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,282 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Teure vermittlungsgebühren”

Helpful Report

Posted 7 months ago

“I was pleased with the number of bids and the carrier selected - however - I think Shiply should make it more clear that the "deposit" is really their (10-15%) commission that they receive upfront - and does not go to carrier. For that fee of e.g. - $200 they should serve as a better liaison between buyer/seller/carrier to ensure there are no issues and to facilitate a smoother process. It is also cumbersome to communicate with Shiply as they do not take calls - rather you have to communicate via text and it is a slow process. While they do provide issue resolution - it would be nice to be able to speak with a rep to expedite matters.”

Helpful Report

Posted 7 months ago

Hi Tom, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 7 months ago

“I still need my bill”

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Posted 8 months ago

Hi Paul, We can only provide you with a receipt for the deposit payment made. Your chosen courier would need to issue a receipt for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 7 months ago

“This platform is really good however, they charge nearly a third of the amount you pay in total services which is too much in my eyes.”

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Posted 8 months ago

Hi Carl, Thank you for your feedback. We appreciate your positive sentiment about our platform's functionality. Regarding the fees, we understand that pricing is an important consideration for our users. Our fees are designed to cover the costs of maintaining and operating the platform, including services like customer support, insurance, and technology development. We strive to provide value for our services and continuously assess our fee structure to ensure it aligns with industry standards. If you have any further questions or concerns, please don't hesitate to contact our support team at support@shiply.com. We're here to assist you. Kind Regards, Megan

Posted 8 months ago

“They should have an app”

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Posted 8 months ago

Hi Juan, Thank you for your suggestion! We appreciate your feedback about possibly having a dedicated app for Shiply. While we currently offer a mobile-friendly website that allows users to access our platform and services, we understand that having a dedicated app can enhance user experience and convenience. We'll definitely consider your suggestion as we work towards providing the best possible experience for our users. If you have any more ideas or feedback, please let us know. We're here to listen and improve. Best Regards, Steve

Posted 8 months ago

“The broker working under you , ask for more money than the bid then they said driver needed more . I click on a 1047.00 dollar bid snd Shiply took 203.00 the broker said she needed a 100.00 and then she came back and said the driver needed 1250.00 so my cost came out to be 1553.00 , also comment was made i could try and get my money back from Shiply and book This was not clear at all , and feel as if the broker cheated me into raising the rate once load was booked, bid low then raise price.”

Helpful Report

Posted 8 months ago

Hello Stacy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Shiply acts as a platform to connect customers with transport providers, and we rely on our partners to fulfill the services they offer. While we strive to ensure a high standard of service from our partners, we acknowledge that there may be instances where things do not go as planned. If you have any specific concerns or suggestions, please feel free to share them with our support team at support@shiply.com. Your insights are valuable to us, and we are committed to making necessary adjustments to enhance the platform's performance. Best regards, Anne

Posted 8 months ago

“offered a prompt but very expensive solution.”

Helpful Report

Posted 8 months ago

Hi Olga, I apologize if the solution provided to you was expensive. We strive to offer competitive rates and value for our customers. Our platform connects you with multiple transport providers, and sometimes the quotes can vary based on factors like distance, item size, and urgency. We encourage our customers to compare the quotes and choose the best fit for their budget and requirements. Additionally, pricing should be discussed directly with the transport providers to see if there are any options for cost optimisation. We aim to ensure you have a positive experience using our platform, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further questions, please feel free to contact our support team at support@shiply.com. Thank you for using Shiply, and we hope to be able to provide a more suitable solution for you in the future. Best Regards, John

Posted 8 months ago

“Frais de dossier un peu cher”

Helpful Report

Posted 8 months ago

“Didn’t explain the platform clearly. For instance, how much of the shipping charge goes to the Shipley platform and how much goes to actual shipping company?”

Helpful Report

Posted 8 months ago

Hi Barry, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Steve

Posted 8 months ago

“Mets en lien des transporteurs et les demandeurs. Fait le job, mais le résultat final dépend du transporteur”

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Posted 9 months ago

“man kann noch nicht mal ein paar Maße angeben , da haben die schon Angst, dass eine Nummer ausgetauscht wird”

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Posted 9 months ago

“I had a good experience the second time around using Shiply. I would just advise anyone to do their research of the companies before accepting their offer.”

Helpful Report

Posted 9 months ago

Hi, Thank you for sharing your feedback about your second experience using Shiply. I'm glad to hear that it was a positive one. At Shiply, we encourage customers to review the profiles, ratings, and feedback of transporters to get a better understanding of their capabilities and reliability. Researching and being diligent in your selection process can help ensure a smoother and more satisfactory experience. If you have any further feedback or if there's anything else we can assist you with, don't hesitate to contact our friendly support team at support@shiply.com Kind Regards, Anne

Posted 9 months ago

“Works, but fees too expensive. But the drivers on the platform are great.”

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Posted 9 months ago

Hi, Glad to hear that you had a good experience with the transporters on our platform. We believe our rates to be a fair and accurate representation of the market. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, John

Posted 9 months ago

“Punkt Abzug da die Kommunikation nach England nicht geklappt hat und selbst über die email Kommunikation wir keine hilfreiche Lösung gefunden hatten. Leider konnte uns niemand sagen ob das Geld rechtzeitig verbucht wird. Ansonsten war alles ok”

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Posted 9 months ago

“Very expensive the fee they charge for connecting you with broker”

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Posted 9 months ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Anne

Posted 9 months ago

“First group was a scammer. Make sure they shipping company has over 50 positive reviews or chance taking things two weeks longer to ship. Shiply handled promptly but they should have refunded the deposit for all the hassle!”

Helpful Report

Posted 9 months ago

Hi Randy, I'm sorry to hear about the issues you encountered with the initial shipping company. We take such matters seriously and appreciate you bringing it to our attention. We always encourage our users to thoroughly review the feedback and ratings of shipping companies before making a selection. This helps ensure a positive experience and minimizes the risk of delays or other complications. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“I can not pay with AMERICAN Express. That was difficult for me. My Maestro was not accepted. But the rest was very good!”

Helpful Report

Posted 9 months ago

Hi, Thank you for your feedback, and we're glad to hear that your overall experience with Shiply was positive. We apologize for any inconvenience you faced regarding the payment options available. We appreciate you bringing this issue to our attention, as it helps us identify areas for improvement. We will review our payment options to ensure a more inclusive and seamless experience for our customers. If you have any further questions or require assistance with your payment or any other aspect of our service, please don't hesitate to contact our customer support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“Polite and courteous drivers and good care taken of our items during transit. That’s appreciated. More generally though, this service works well if you are sat at home most of the time and can accommodate collection plus delivery at short notice. That’s not how people live their lives though.”

Helpful Report

Posted 10 months ago

Hi Philip, Glad to hear that you had a good experience with your chosen transport provider. We understand that accommodating collection and delivery at short notice may be challenging for individuals with busy schedules or specific time constraints. Discussing all delivery details with your transport provider before accepting a quote is always best, including your preferred date and time. If you have further concerns or suggestions, our friendly customer support team can assist you. Please don't hesitate to contact us at support@shiply.com. Kind Regards, John

Posted 10 months ago

“I waited a week with no communication .. then (after complaining) I got a call that my units would be here the next day :-) All good but The carriers actually dropped the glass door of my shower unit and it shattered !! I agreed to recieve peanuts as compentation (£90) as I felt sorry for the personel (it would come out of their wages otherwise) .. so now I've waited over a week and even have lost my £2K shower !! Would I use them again ? N O !”

Helpful Report

Posted 10 months ago

Hi Jon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“I found negotciating your system was impossible”

Helpful Report

Posted 10 months ago

Hi Richard, I'm sorry to hear that you had difficulties navigating the Shiply system. While Shiply aims to provide a user-friendly platform for connecting customers with transport providers, I understand that challenges may arise. We are continually working to improve our platform and user experience. If you have specific suggestions or concerns about our system, you can share them directly with our customer support team at support@shiply.com. We hope you can give Shiply another try and use us again in the future. Kind Regards, John

Posted 10 months ago

Shiply is rated 4.5 based on 41,282 reviews