Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,276 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,276 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fácil de usar y profesionalidad”

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Posted 2 days ago

“Prompt Professional Service. Good Communication. Would definitely recommend this company Thanks Guys!”

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Posted 2 days ago

“Great delivery service , prompt pickup and delivery of Porsche Cayenne Front and rear doors. Good communication and efficient service”

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Posted 2 days ago

“I booked a delivery with Jamesbw to. Bring a boat from rhyl to pwllheli spoke to james on the phone sounded great then all of a sudden i find zero communication no reply to messages or emails and he seems to have blocked my number too so i cant conta t him at all now leaving me to organise the delivery of my boat all over again but i wont use shpley or james bw as over all sipley is the middle man they should be more careful so i wont be using SHIPLEY or JAMES BW OF FIREMOTHMONSTER TOWING SERVICES BAD BAD BAD and no stars to shipley of james bw diabolical service from both Regards mark jones.”

Helpful Report

Posted 2 days ago

Hi Mark, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 days ago

“Excellent Service. Good, clear communications, item collected and delivered on schedule and very reasonable prices. Driver was lovely. Would not hesitate to use NoHassle for future courier needs.”

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Posted 2 days ago

“Good and useful”

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Posted 3 days ago

“All round 5* service thanks so much! Would definitely recommend and use again 👍🏻”

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Posted 3 days ago

“Boat hardtop shipped from north Carolina to michigan”

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Posted 3 days ago

“Sehr guter Transport, kann ich weiterempfehlen”

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Posted 3 days ago

“remove prior review, the item made it to destination and customer was happy.”

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Posted 3 days ago

“Customer service was Stellar! Highly recommend. Price was reasonable and delivery went smoothly even with changes we made.”

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Posted 3 days ago

“Lots of bids. Would use again”

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Posted 3 days ago

“Fantastic quick service”

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Posted 3 days ago

“First class delivery highly rebcomended”

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Posted 3 days ago

“Excellent service , very professional , kept us updated , very prompt . Delivered a Triumph speedmaster from Norwich to North East . Genuinely lovely bloke would definitely recommend”

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Posted 3 days ago

“Not great had a bad experience. Booked a courier through Shiply to collect a suite I bought, I paid the courier the fee for doing the job. The collection went smoothly with no issues, but unfortunately the courier has stolen my suite and decided not to deliver. I reported this to Shiply but all I received was a message which looked generic, saying if I have no response from my original courier they would be happy to find me a new one to complete the job. But seeing as my items had been collected I didn't need a new courier I needed my items! So it's apparent that there is no personal customer service in place and all emails are generic. I have had to involve the police as this is now being treated as theft. So not only have I lost my suite that I paid for I have lost the delivery fee I paid to have my suite stolen!!! Disgraceful. Think twice about using Shiply but if you do use them then make sure when you pick a courier to do a job read their reviews !!”

Helpful Report

Posted 3 days ago

Hello Carol, We're sorry to hear that you had a negative experience. That is not the level of service we like to see on the platform. We take such reports very seriously, and we have measures in place to suspend or investigate any transport provider who doesn't adhere to our standards. We are also committed to cooperating with authorities in cases like this to help resolve the issue. Regarding the loss you've incurred, please reach out to our support team at support@shiply.com with all the details. We'll review the situation and assist you as best as we can within our policies. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 2 days ago

“I’ve used Shiply multiple times to move items, and overall, my experience has been positive. Shiply acts as a broker, connecting customers like me with independent transport companies. Some of these companies have been excellent, providing timely and efficient service. However, I’ve encountered a few less-than-stellar ones as well. Despite this, I appreciate Shiply’s role in streamlining the process and obtaining competitive quotes. Overall, I’d rate Shiply 4 out of 5 stars for its convenience and effectiveness.”

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Posted 3 days ago

“easy to use. received 20+ quotes in minutes.”

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Posted 3 days ago

“Super Sache, hat mir sehr geholfen! Vielen Dank, gerne wieder.”

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Posted 3 days ago

“Good service, well packed and dues to own storage space relatively flexible in delivery date. Friendly people”

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Posted 3 days ago

Shiply is rated 4.5 based on 41,276 reviews