Not great had a bad experience. Booked a courier through Shiply to collect a suite I bought, I paid the courier the fee for doing the job. The collection went smoothly with no issues, but unfortunately the courier has stolen my suite and decided not to deliver. I reported this to Shiply but all I received was a message which looked generic, saying if I have no response from my original courier they would be happy to find me a new one to complete the job. But seeing as my items had been collected I didn't need a new courier I needed my items! So it's apparent that there is no personal customer service in place and all emails are generic. I have had to involve the police as this is now being treated as theft. So not only have I lost my suite that I paid for I have lost the delivery fee I paid to have my suite stolen!!! Disgraceful. Think twice about using Shiply but if you do use them then make sure when you pick a courier to do a job read their reviews !!