Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,083 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,083 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great process and communication, thank you”

Helpful Report

Posted 6 days ago

“Agreed a price of £241 then charged £291 after if paid the deposit. Wasted my time giving me a terrible run around when they had no intention of charging me the £241 that had been agreed by then in the texts. They ordered me to pay the deposit again confirming the £241 total. Blamed Shiply Shiply blamed them. Basically don't trust them if they quote and subsequently agree a lower price. It's as though they need to start again with a new quote. Shiply did not help either. The van came full for correlation so was difficult for them to squeeze this heavy piece of equipment into the van. Best disappointed after the reported good feedback on line..”

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Posted 1 week ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 5 days ago

“tout s'est bien passé”

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Posted 1 week ago

“Service was great 👍”

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Posted 1 week ago

“Great guy and really helpful. Turned up on time, helped me move everything quickly and made the whole move a lot less stressful. Friendly and reliable – would definitely use again.”

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Posted 1 week ago

“The process was easy and effective in identifying a suitable transport at a good cost.”

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Posted 1 week ago

“Effective and on time.”

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Posted 1 week ago

“Excelente, preocupado por el material que transporta, efectivo,serio y amable. Aunque había presupuestos un poco mejores, lo elegi por sus referencias y la verdad es que lo volvería a elegir. Muchas gracias por todo Javier.”

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Posted 1 week ago

“I would strongly advise avoiding Shiply. A friend of mine previously worked with a company called Cargo Management through the platform. Unfortunately, they were unable to complete the delivery, and instead of resolving the issue properly, they submitted a positive feedback review on behalf of my friend without his authorization. My friend later explained that they asked him to share the booking confirmation page, which they then used to post the review themselves. This type of behavior raises serious concerns regarding the authenticity of reviews on the platform. Thankfully, he warned me about his experience beforehand, which is why I ultimately decided not to use Shiply for transporting my car.”

Helpful Report

Posted 1 week ago

Hi, Sorry to hear about your concerns. I understand how important it is for customers to trust the authenticity of reviews on the platform. Reviews on Shiply can only be submitted through the account that made the booking, and transport providers cannot post feedback on behalf of customers. If you believe a review was submitted without the account holder’s authorisation, we would take that very seriously and investigate. Please ask your friend to contact support@shiply.com with the booking details so our team can review the case and take appropriate action if necessary. Kind Regards, Steve

Posted 5 days ago

“Raif kept me informed. We had a slight issue but we're able to figure it out. I will say another company R&L quote on price $366 then I went to book it jumped to $656. Then the next day sent a price ,$408. Again they jumped the price to $708. My pallet was 48"x48"x48" less than 500 lbs. I went with shipfy because the stuck with there price. Raif is a good person”

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Posted 1 week ago

“They did a great job”

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Posted 1 week ago

“Pour faire transporter je ne connais pas mieux merci Shipley.👏❣️”

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Posted 1 week ago

“Shiply kann ich nur empfehlen, wenn man einen unkomplizierten und schnellen Transport benötigt, ist man hier an der richtigen Adresse.”

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Posted 1 week ago

“Alles top Sehr zufrieden”

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Posted 1 week ago

“This is the best ever family business I have ever dealt with in my life, they went over and beyond to get my car to my house including using their owns funds to get things done, you will not be disappointed by this company ever”

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Posted 1 week ago

“Very practical to use, i will definitely use it if need be in future”

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Posted 1 week ago

“Sehr gut sehr nett”

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Posted 1 week ago

“Very good service easy to deal with no problems with them.”

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Posted 1 week ago

“Was very fast”

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Posted 1 week ago

“Great company will use again.”

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Posted 1 week ago

Shiply is rated 4.5 based on 43,083 reviews