Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,391 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 6th December 2025

395

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Writing messages on shiply platform is terrible. Long texts not possible.. The booking period for the deposit takes far to long (10 days) and is unacceptable when you also consider the amount of commision. Process is not transparent to customer”

Helpful Report

Posted 6 days ago

Hi Simon, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you need help with your listing, have questions about a deposit, or want clearer details on any charges, please email support@shiply.com. Our team can review your booking and assist directly. Kind Regards, Anne

Posted 4 days ago

“Perfect, very satisfied”

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Posted 1 week ago

“Shiply, and Jacob from Loadmasters specifically, delivered our shipment from Detroit to Los Angels quickly, cheaply and safely - thank you!”

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Posted 1 week ago

“tres bonne experience avec shiply, j'ai pu trouver un transporteur de qualité en bien moins de temps que je ne le pensais.”

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Posted 1 week ago

“Very poor communication Worst ever service. Never use again. I have booked a pick up on 27th between 6-8pm and drop off at 1/2 hour away from pick up. Immediately the quote came. Really cheap than any other similar services anywhere else. Driver contact details were given online. But I have been Spent whole day sending hundreds of messages, emails and calles to catch the driver. But no response. After 24hours, he replied with loads of personal excuses for why he was out of reach. By the time my scheduled time has passed. Anyway, he gave his own time for pick up. With lots of difficulties, we managed to give him access, so finally he has collected the items. We thought he will take all the goods straight away to the delivery location. But no. Now he says that he will deliver tomorrow, yer there is no communication of time??. Yet he accused me that I have agreed to his schedule. What??. I have set time to pick up and drop off, but not the time that he can. What is this?? We have someone to collect the items tomorrow only till 9.30am and we communicated this several times. But no response yet. At this moment, I am not sure that we will receive the delivery or not. Shiply... OMG... Never ever use this company anymore.”

Helpful Report

Posted 1 week ago

Hi Saman, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If your delivery has still not been completed or you need help escalating this, please contact support@shiply.com. Our team can step in, provide the provider’s direct details, and advise on the next steps, including cancellation or refund of your deposit if the job wasn’t fulfilled. Kind Regards, Anne

Posted 4 days ago

“Needed an expedited delivery and they made sure that I received great service from an emergency delivery company.”

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Posted 1 week ago

“I was so thankful for my experience W Shiply. I had my motorcycle with 48 hours safe and unharmed. William was accurate about timing and made my experience super simple and easy.”

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Posted 1 week ago

“gute abwicklung”

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Posted 1 week ago

“K C Couriers were extremely professional. Kevin turned up on time and took great care of my motorcycle. I can thoroughly recommend this firm.”

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Posted 1 week ago

“Wenn man sich eingearbeitet hat, eine tolle Sache!”

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Posted 1 week ago

“Job accepted very quickly. Good price. End of positive feedback. The negative and the reason I won’t use this company again; communication very poor. I to push for responses. The main problem was finding out from the delivery driver he was alone and needed me to help him carry the sofa from his van into my home. Really?? When i explained I was unable to as I have an injured thumb he suggested we knock at a neighbours door… NO! In the end i had to help. I used my wrist to take the weight. Not good! Strangely I’ve had lots of communication since taking delivery regarding the payment of the balance!? Texts pinging through at 3am 😡”

Helpful Report

Posted 1 week ago

Hi Jude, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“Excellent. Good value for money”

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Posted 1 week ago

“Best service i have ever had. So quick and friendly.”

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Posted 1 week ago

“Guter Vergleichsservice, alles komplikationslos”

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Posted 1 week ago

“Great service. Good coms and delivered on time”

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Posted 1 week ago

“Perfectly efficient platform.”

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Posted 1 week ago

“Bon service relations avec différents tranpoteurs, beaucoup de devis.”

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Posted 1 week ago

“Was unable to complete my couriers accept offer form with my chosen courier Good Fellas. The reason was that Shiply would not accept a collection post code 2.7 miles more than originally stated. I emailed Shiply for assistance but received no reply. I then spoke to Good Fellas direct and spoke to their customer service agent Joseph Todd who was excellent in resolving the problem quickly. Good Fellas overall service was excellent in keeping me informed from collection to delivery. Their price too was great value. Would recommend”

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Posted 1 week ago

Hi Mick, I'm glad to hear your experience with Good Fellas turned out well and that their team was able to assist you quickly. Sorry you weren’t able to complete the acceptance form due to the postcode issue, and that you didn’t hear back from us in time. That shouldn’t have happened. If you ever run into a similar issue again or need the booking updated, feel free to email our support team at support@shiply.com, and we’ll be happy to sort it out. Kind Regards, Megan

Posted 1 week ago

“Great experience from A to Z. Mateo was very responsive and communicative. He replied to my messages within minutes. The driver arrived at the exact time he said he would. He was friendly and efficient. Great move!”

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Posted 1 week ago

“Easy to use with great results”

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Posted 1 week ago

Shiply is rated 4.5 based on 46,391 reviews