Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,233 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,233 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Did not give competitive price at first, then lowered price when I let them know they were one of the highest quotes I got. Poor attitude, rude representative, (talking to you, Beverly) After I gave the job to someone else, they were just rude. So unprofessional. I wouldn't ship a bicycle with these people!”

Helpful Report

Posted 4 days ago

Hi, I’m sorry to hear about your experience. That is not the level of service we expect on the platform. We understand how frustrating this must have been, especially when communication becomes unprofessional after a job has been awarded elsewhere. Transport providers are expected to remain courteous at all times. If you haven’t already, please consider leaving a review on the provider’s Shiply profile so other users are aware of your experience. If you’d like us to look into this further, please email our support team at support@shiply.com, and we can assist. Kind Regards, Steve

Posted 3 days ago

“Dismantled and delivered a large corner sofa with no problems. Professional and personable too. Thanks guys”

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Posted 4 days ago

“Excellent”

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Posted 5 days ago

“From start to finish this was a seamless process for me. They said they would come at a certain time and they came. They even notified me an hour before they arrived. They also notified me when the transportation was complete. All in all a great experience and will not hesitate to use again.”

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Posted 5 days ago

“SUPER!!! Ich habe Shiply bereits mehrfach genutzt und angemessene Angebote erhalten. Die Transportunternehmen waren ordentlich, freundlich und verantwortungsvoll.”

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Posted 5 days ago

“I used this company for a move from GA to NY via Shiply, and it was a nightmare. Be very careful: this was a classic bait-and-switch. After paying a booking fee with an agreed-upon remaining balance of $447, the driver demanded $700 for 'extra items'—yet he simultaneously refused to load many of those very same belongings, claiming there was no room. I ended up paying $655 just to get my delivery, which felt like being robbed, especially since I am now in a new state living without my necessities because so much was left behind. The level of service was nonexistent. My stepfather had to pack the entire truck himself because the driver claimed he 'didn't lift anything.' To make matters worse, the driver was dishonest; when he arrived in NY, he claimed he had done all the labor and told me my family was lying. He was unpunctual, inconsistent with his timing, and manipulative about pricing. I paid nearly $200 over my quote for a job that wasn't even half-finished. Save yourself the stress and the money—avoid this mover at all costs.”

Helpful Report

Posted 6 days ago

Hello, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note that we do not permit couriers to charge extra beyond the accepted quote, unless additional items, a change of address, or other conditions specified in their Terms and Conditions apply. The accepted price is what you are expected to pay and no more. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 days ago

“Ryan was very helpful and easy to work with and took great care of our furniture. He placed it where we needed it and cleaned up everything. Would def use him again.”

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Posted 6 days ago

“Amazing service from start to finish. On time. No fuss. Easy going journey for a special delivery of my gypsy wagon. Would use this company again. 5 stars! Proffesional and polite. Many thanks!”

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Posted 6 days ago

“Perfect thank you”

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Posted 6 days ago

“Easy and quick”

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Posted 6 days ago

“Everything went exactly as promised. Would definitely in use them again!”

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Posted 1 week ago

“good customer service”

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Posted 1 week ago

“First time shipping and they made it fairly easy. Thanks everyone who assisted”

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Posted 1 week ago

“Very reliable and permanent contact about delivery status via phone and WhatsApp. Very professional transport equipment.”

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Posted 1 week ago

“Worked with Load Masters. Their communication was OUTSTANDING!!! From time my boat was assigned to them until it arrived safely, they were in constant contact updating me on progress and arrival time. HIGHLY RECOMMEND!!!!”

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Posted 1 week ago

“Hat alles problemlos geklappt, habe ein zuverlässiges Unternehmen gefunden.”

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Posted 1 week ago

“Alles zu unserer Zufriedenheit”

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Posted 1 week ago

“It's a reliable platform & useful to put you in touch with removal companies. Their % service cut is high, so the company doesn't get what they quoted, only the balance!”

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Posted 1 week ago

“Die Reviews der anderen Kunden sind sehr hilfreich. Ich habe mir bisher 2x Möbel mit Shiply liefern lassen und war beide Male sehr zufrieden.”

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Posted 1 week ago

“I recommend American Wheels to anyone in need of their services, I had a bad experience with one rogue driver but they were able to resolve the issue even though the driver was reacting negatively towards them. They have a very professional workers. Thank you American wheels.”

Helpful Report

Posted 1 week ago

Shiply is rated 4.5 based on 43,233 reviews