Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,049 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,049 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shippers never pick up. This is a waste of time.”

Helpful Report

Posted 5 days ago

Hi Wayne, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 4 days ago

“Good communication”

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Posted 6 days ago

“got a car chassis picked up off them delivered same day could not fault them spot on”

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Posted 6 days ago

“Great communication and service, transportation companies can be very up-and-down. This company was very direct very communicative and very to the point loved doing business with them.”

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Posted 6 days ago

“What I liked: great platform to receive several offers wiht competitive prices, helpful reviews to get an impression of quality of service provider, and I found a reliable shipping company which did the job well. What I didn't like: I paid the downpayment via bank transfer as I didn't want to use my credit card. It took more than a week to process the transfer on Shiply's side after payment from my side. Only then could I reach the shipping company to agree on shipping dates. Luckily it was not a time sensitive shipment. The slow processing is not great customer service in an era of fast payment options ...”

Helpful Report

Posted 6 days ago

Hi, Sorry to hear about the delay with the bank transfer. I understand how frustrating it can be when payment processing slows down the next steps in arranging a shipment. Bank transfers can sometimes take longer to verify compared with card payments, as they require manual confirmation on our side before the booking can proceed. That said, we appreciate your feedback about the processing time and will continue working to improve the experience. If you ever need help with a booking in the future, please contact support@shiply.com, and our team will be happy to assist. Kind Regards, Megan

Posted 4 days ago

“Great service!”

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Posted 6 days ago

“Rien à dire tout est parfait”

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Posted 6 days ago

“Muy bien, muchas ofertas.”

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Posted 1 week ago

“Wow what a service turns ups on time really cares about the item being moved and constantly checks the load as he’s travelling nothing is to much trouble I couldn’t recommend this guy even I will definitely be using his services again thankyou”

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Posted 1 week ago

“Contact réactif, prix compétitif, sympathique. Respect de ses propositions et des horaires. Tout s’est passé impeccablement et de façon fluide. Voiture reçue sans souci, et très satisfaite de mon transfert. Je recommande vivement.”

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Posted 1 week ago

“Buen servicio”

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Posted 1 week ago

“Très bien.”

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Posted 1 week ago

“Good portal to find a good, fast and professional carrier for a good price.”

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Posted 1 week ago

“Thank you for your job”

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Posted 1 week ago

“Todo correcto”

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Posted 1 week ago

“Every thing was ok for the délibéré after différents difficulties of health !!! But Now all is ok !!!”

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Posted 1 week ago

“Everything ok”

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Posted 1 week ago

“Schnell und unkompliziert perfekt 👍👍”

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Posted 1 week ago

“Très bon service”

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Posted 1 week ago

“Très bon site de mise en relation.”

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Posted 1 week ago

Shiply is rated 4.5 based on 43,049 reviews