Name: Shiply
Rating: 4.62

Merchant Metrics


Shipping & Delivery
delivery methods	Own Driver, Courier
average delivery time	Next Day
on-time delivery	Greater than 91%
accurate and undamaged orders	Greater than 92%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour
customer service	4.29 out of 5

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street

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“Excellent! I never write reviews but the guys were brilliant! Thank You.”

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Posted 1 week ago

“Easy site to navigate and get information for prices as per volume of goods.”

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Posted 1 week ago

“Just Great!”

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Posted 1 week ago

“Easy least and fabulous service”

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Posted 1 week ago

“Shiply sub contractor took 5 weeks to deliver and damaged the goods in transit. To date no help with the claim. Would advise anyone to steer clear of this service as no one accepts responsibility if things go wrong. Hire a van and do it yourself!”

1 Helpful Report

Posted 1 week ago

Hi,

I am sorry that your experience was not a positive one.

Just to clarify: Shiply is not a delivery company, broker or agent.

The transport providers who operate vis the Shiply site are not sub-contractors or employees of Shiply.

We act purely as the platform where users and transport providers can meet and enter into agreements with each other.

Because we are not a delivery company ourselves and act only as a neutral venue, any issues that occur between users and transporters during delivery need to be resolved directly between both parties.

You are encouraged to leave a review on the individual Transport Provider's Shiply profile.

If you have any questions please get in contact with us.

We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com

Kind Regards,
Anne

Posted 1 week ago

“Quick, straightforward process. Allow a day for all the transporters to provide a quote because sometimes an even cheaper one will come in”

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Posted 1 week ago

“Easy to use the process, quick and simple to understand. Efficient, swift and effective delivery. Great!”

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Posted 1 week ago

“I have already given a review. STOP SENDING ME EMAILS.”

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Posted 1 week ago

Hi,

I am sorry to hear that you are still receiving emails from us.

We will look into the issue.

In the meantime, you can update your email preferences to stop receiving emails and updates from us.

Regards,
Anne

Posted 1 week ago

“Great value delivery service for bulky items such as sofas. However, communication with customers could be improved. I was given a 2 hour collection time slot of 12-2 and the van turned up at 5:30! Tried calling the provided Tel no. several times but noone answered. First Comms received at 4:50 - given the van had broken down in the morning, this was very disappointing.”

1 Helpful Report

Posted 1 week ago

“Good fair price and kept me informed all the time very pleased with all they did on delivering my goods all in one piece. Thank you guys and shiply couriers”