Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 42,654 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 42,654 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 6th December 2025

395

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Horrible experience! Please read! Shiply is an incompetent company! They have no real person to talk to about issues and offer no support in dealing with transport company’s. I have been waiting on a shipment to be picked up for over a month and the transport company will not give me an estimate of when it will be picked up or delivered! I have contacted Shiply to help resolve this and it takes them days to respond and when they do it by email at 2am… so I can assume that they’re in a different country even. They have only offered to relist and transfer my deposit, and after waiting over a month that is not a reponsable solution! If they really respected your business they would try harder than that! As for the transport company Load Master/ Load Makers they are a total incompetent company too…. I accepted there quote and filled out their form with all the info weight, height, ect… and two weeks after accepting the quote they asked me for more money, because the they quoted for less weight. Then a week later told me that my product was in an area that did not have a lot of drivers, so that was why it was taking so long… so if you are a real transport company and quote a job you should probably review it prior to quoting the job, right?? It was originally imported from Ebay with all the information and photos when I listed it with Shipley, also when listing I requested a two week delivery time frame, and understand thing take longer and things happen, but with no estimates and proper communications, this leave the costumer feeling unease. I feel that these company are both incompetent and irresponsible! Do not use either!”

Helpful Report

Posted 1 week ago

Hi Jacob, Sorry to hear about your experience. I completely understand how frustrating it must have been to wait this long without clear timelines or reliable communication. Shiply is a platform that connects customers with independent transport providers. While providers are expected to review job details carefully before quoting and keep customers informed, we understand how disappointing it is when this doesn’t happen. Our support team operates via email and aims to respond as quickly as possible, though we understand this can feel slow when an issue is ongoing. At this stage, we can either assist with relisting your shipment or transferring/refunding your Shiply deposit, as we’re unable to enforce pickup schedules or pricing changes made directly by a provider. If you’d like to move forward with either option or want us to review your booking again, please email support@shiply.com, and we’ll be happy to assist. Kind Regards, John

Posted 1 week ago

“Great communication, arrived in time to collect and deliver. Would definitely use again.”

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Posted 1 week ago

“Great service. No game playing and changing prices it was all exactly the rice we accepted in the quote. Everything was explained and was correct. Will use them again.”

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Posted 1 week ago

“Happy with the Service”

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Posted 1 week ago

“The delivery driver, Darren, was friendly, customer focused and communicated well.”

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Posted 1 week ago

“Unreasonably restrictive messaging and unclear quote structure. I received a quote that had something other fee with it, but I couldn't tell if that second number had already been included in the bottom line quote. When I tried to clarify it with the contractor, I wasn't permitted to do that. No numbers or even words spelling out dollar amounts permitted in the messages. AND no other way aside from email to figure it out. They kept saying I was trying to negotiate the quote, and only allowed me to change the number in that pop-up. Way to lose business for yourself and you contractors, Shiply! FAIL!”

Helpful Report

Posted 1 week ago

Hi, Sorry to hear about your experience. I understand how frustrating it must have been to feel restricted when trying to clarify pricing and message a provider. The messaging limits are in place to prevent off-platform negotiation before a booking is confirmed, but we appreciate that this can sometimes make quote structures feel unclear or difficult to understand. That’s certainly not the experience we want for customers trying to make an informed decision. If you’d like us to review the quote details with you or help clarify any fees, please email support@shiply.com, and our team will be happy to assist. Kind Regards, Anne

Posted 1 week ago

“I would highly not recommend using this company! I had a 2024 Camaro ZL1 delivered from Virginia to New Jersey and both the front and the rear of the car had been damaged during shipping. No one has reached out to cover the damages of my car, which is going to exceed $2000! Very very poor company!”

Helpful Report

Posted 1 week ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 week ago

“Todo ha funcionado bien. No os conocia y la experiencia es satisfactoria.”

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Posted 1 week ago

“They collected and delivered the vehicle as requested and were very great with keeping me updated as to progress. I would definitely recommend them.”

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Posted 1 week ago

“I worked with this company very last minute but they were able to accommodate my needs for.a very important transport. Answered any and all questions that I had with no issue. We even received our delivery a day early which made me extremely happy. Kept me informed along the way as well. Jasmin was the agent that got all set up for me”

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Posted 1 week ago

“Worst experience of my life. My family now has TWO vehicles stranded 300 miles away. I understand weather, etc. but communication is KEY. Want to call your driver? How about reaching an obvious burner phone with no voice mail set up. Want to cancel and get a refund on your deposit? Good luck with that!!! You wI'll lose time, money and perhaps even your vehicle.”

Helpful Report

Posted 1 week ago

Hi Lisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund or any other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 week ago

“Fast, efficient, responsive. Every question that I asked was answered promptly. Items arrived VERY quickly, well within my constrained timeline. Most other shippers were not able to promise precise delivery dates and they got my shipment here the day after the first day I requested. (They would have had it here a day earlier, but for a severe winter storm, but that's not a complaint: That's why I needed precision in delivery because sh*t happens.) I would use them again. [NOTE: Per below, the delivery took seven days, but that's because I requested that timeline. No other shipper could deliver from the West Coast to the Upper Mid-West in that timeframe.]”

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Posted 1 week ago

“A1 service Easy to obtain estimates Thank you 😊”

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Posted 1 week ago

“It was good working with this website.”

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Posted 2 weeks ago

“Très bien !”

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Posted 2 weeks ago

“C'était la première fois que j'utilisais shiply, et pour moi il était urgent de faire redescendre un véhicule de Rennes jusqu'à Montauban, j'ai reçu 1 devis en prix très correct et j'ai fait appel à Kckndelivery ,parti le 24 décembre 2025 et arrivé le 25 décembre 2025 devant la maison avec ma hyundai Kona, services rapide prix correct, je ferai appel à shiply dans un futur proche. Cordialement”

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Posted 2 weeks ago

“Easy to use.”

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Posted 2 weeks ago

“I am a first time user of Shiply and when I needed a sofa/bed moved from Oxnard to Los Angeles I found this site. I very quickly received many quotes. The best quote came from Hoppy760 (Mark Hopkins Services). We had a few emails back and forth and he was very quick to reply with very clear questions and answers. We agreed upon a price and I booked his service. He texted me his ETA and showed up, at my home, on time. He moved the sofa/bed easily and carefully into his truck. He texted ahead to the destination, showed up on time and delivered it into the home in Los Angeles. He was again methodical and careful. We couldn't be happier with the results. I recommend his service very highly.”

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Posted 2 weeks ago

“Hello, I recently had my car shipped from California to Texas. The rates are fair and the service and communication from Tony especially was consistent throughout my cars journey. The driver Igor was also very friendly communicative and timely. Thank you Load Master”

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Posted 2 weeks ago

“I had a very large Bar-B-Q Smoker I needed shipped from across the state. It was too large to go on a lift gate and weighed between 800-900lbs. Shipley gave me access to dozens of shippers, allowing me to find a transport driver with a trailer and a winch, allowing for easy loading/unloading. Great experience!!”

Shiply 5 star review on 26th December 2025

Helpful Report

Posted 2 weeks ago

Shiply is rated 4.5 based on 42,654 reviews