Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,963 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

Write Your review

Tell us how Shepherds Friendly made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested to open a plan on the 11th October. It’s now the 26th and I still haven’t heard from you so the rating is low.”

Helpful Report

Hello, Thank you for taking the time to leave your feedback. I’m sorry to hear you haven’t received your Welcome Pack. Our Member Services team have now been in touch but unfortunately have been unable to get through. If there is anything else that we can help you with, don’t hesitate to get in touch with the Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Don’t like it one bit false advertising”

Helpful Report

Hello, thank you for getting in touch. Your feedback is important to us, and it is always our priority to help our members wherever we can with their plans. Our Member Services team would be happy to speak with you about any feedback you have, who you can contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan.

“I do not have a plan as I cancelled because your company is a far from modern evangelical front and racist to boot and does not even understand what a direct cremation is. My advice to one and all steer clear and go to Royal London a traditional mutual instead.”

Helpful Report

Hello, Thank you for leaving feedback on your recent experience with us. We'd be happy to help you and discuss your plan application with us. We are sorry to learn that you are not happy with the service you have received. If you would like to discuss the matter further, our Member Services team will be happy to speak with you. You can reach us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk. Kind regards, Aidan

“It really impress me how many positive reviews for this company. My experience with them is really bad, after I got ill they said "they dont pay because they dont have my complete medical record, despite they already have it". I contacted to QuotemeHappy happy and they said there is nothing they can do. Have in mind that the longer it takes you to try to get payd, the longer youll be paying to them month after month, even if they are not going to pay you a penny. After I spoke to the broker, they said... yes, If you stop paying, theyll stop your case. Beautiful.”

Helpful Report

Hello there, Thank you for your review, we appreciate you taking the time to share your feedback about your experience with us. At Shepherds Friendly, it is always our aim to put members first; as such, each case is reviewed and considered on an individual basis. I'm saddened to hear that you are not satisfied with the service you have received. If you would like to discuss the matter further, our Member Services team will be happy to speak with you. You can reach us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk. Kind regards, Melissa Shepherds Friendly

“Invested through quidco to recieve a stated £60 cashback. Once complete, only £25 was tracked. Cancelled on that basis. If they cannot be honest with that part of the investment, where else will they mislead you?”

Helpful Report

Hello Jeffrey, Many thanks for getting in touch and letting us know about your cashback experience. Sometimes cashback may initially track at a lower rate at first but then it is updated to the correct rate on confirmation of your plan. We’re always happy to help our members with queries like this to ensure that they are resolved quickly and processed in an efficient manner. If you would like to discuss your cashback query with us please get in touch with our Member Services team on 0800 526249. Thanks Libbi

“Shepherds friendly income protection insurance is a cooperate fraud scheme, by thieves and low lives who enjoys robbing people off there hard earned money. there application form was a Yes or No questions and has no room to explain any condition. After 2 years of paying £65 every month. I have been denied a claim, saying that my weight its too high and wont pay. I'm left with no payment, and don't know how I'm going to feed and pay my bill this month.”

Helpful Report

Hello Charles, Thank you for getting in touch with us. We would like to support you with the feedback you have provided and address any concerns you might have. If possible, please contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“DO NOT GET INCOME PROTECTION after having a sick note and case reviewed, which took a month they declined my case based on some sports physio I had two years previously, they then cancelled my plan. No customer service contact and my claim was for mental illness which was totally unrelated to the sports physio I had two years ago. Do not rely on this company for help!!”

Helpful Report

Hi Allison, Thank you for getting in touch with us. Our Claims team have tried to get in touch with you but unfortunately they have been unable to get through. We would like to support you with the feedback you have provided and address any concerns you might have. If possible, please contact our Member Services team on 0800 526 249 or by email on members@shepherdsfriendly.co.uk to discuss this in further detail. Kind regards, Lyba

“Easy to set up and create direct deposit to their account. but as soon as you claim they disappear and ignore you and no answer what so ever...”

Helpful Report

Hello Linas, Thank you for getting in touch with us. We’re currently receiving an increase in enquiries it may take our Claims Team 3-5 working days to respond, we appreciate your patience and understanding. We would like to support you with the feedback you have provided and address any concerns you might have. If you would like to speak about this, please contact our Member Services team on 0800 526 249 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“My stocks n shares isa had a 20% reduction placed on any withdrawals or transfers. This was devastating, I had to cancel buying a property which was at exchange of contracts stage. I lost money with conveyancers, only by good fortune I checked my withdrawal balance before signing. Worse ever financial decision ever, scandalous.”

Helpful Report

Hello, thank you for leaving us a review. I just want to address your point to provide some context about the current situation. The spread of COVID-19 has had a significant impact on financial markets worldwide. All investments carry some level of risk, and during periods of uncertain and challenging economic conditions, they may lose value. For this reason, you should always view investing with a medium to long-term outlook of five years or more. While we understand that some of our members need access to their money currently for various reasons, and empathise with your situation, we also need to provide protection for our members who are remaining invested in the fund. To do this we apply a Market Value Reduction (MVR), which ensures that when members withdraw during adverse market conditions, they do not leave with more than their fair share of the assets. You can find out more about MVRs in your plan terms and conditions or by contacting our Member Services team. Historically, this is not something that has been common, and is not a decision that has been taken lightly. However, we do find ourselves in an unprecedented situation, and this is necessary to protect all our members who have money invested with us. Following a review of the rate last month, I would like to let you know that we have reduced the MVR and this will continue to be monitored closely by us. Please do get in touch if you would like to discuss this further. Our Member Services team are available on 0800 526 249 or at members@shepherdsfriendly.co.uk.

“On line site so smooth and easy to use I hope everything else will be as straight forward”

Helpful Report

Hello Dorothy, Thank you for leaving us a review. If there's anything we can help you with, please feel free to contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“Avoid at all cost I have been off work with coronavirus symptom and made my first claim they took 12 weeks to get back to me and was more focused on my medical report and they refused to pay because I had not told them about me being off work for more then 2 weeks in 2018 with a muscle injury and all they offered me was my premium money back”

Helpful Report

“Avoid , avoid taking any claims or benefits with this company. It is a massive big fraud system made legal ! I have been overpaying the company over a year and when it came to claiming first time ever being sick or receiving sick note from a doctor and all they are focusing about me not mentioning about my hobbies and by my medical record that mentioned I was injured doing boxing, which I do for fitness and they automatically assume that doing white collar boxing is my profession with income, they will find any reasons possible just to reject your claim. You are best to put your own money aside than to trust Sheperds friendly. I do not know why they call themselves that name , it should be more like Wolves friendly, I will be taking them to court and I will advise to anyone going to similar case, not to give up and to not let them take your money.”

Helpful Report

Hello, Thank you for getting in touch with us. We would like to support you with the feedback you have provided and address any concerns you might have. If possible, please contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“Contacted mid March and now in mid May they finally decided to contact my GP and ask for supporting information which can take up to six weeks to process. Correspondence is once every 5-6 days, there is no understanding of the facts that I have given all the information I have already and a month later after emailing back and forth they are still asking for something I already spoke about in the beginning. I'm paying premium so I can have money from the claim after a week of not working.... Well its been more than two months now and doesn't seem like anyone is in a hurry from their side, I'm still being charged though. Their competenc is close to none.”

Helpful Report

Hello, Thank you for getting in touch. Due to the current situation our team is having to work remotely and has been receiving an increase in enquiries, which is why it is taking us a little longer than normal to respond. We apologise for the delay and appreciate your patience and understanding. We would like to support you with the feedback you have provided and answer any questions you might have. If possible, please contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“My name is Calvin hanson. I took My income protection policy out and Unfortunately had an injury at work and had to claim. It took them over two months to come up with a decision But where I live pay cheque to pay check I could afford the second month So they declined my case because I’ve missed a payment even though I said I would clear the payment the contract wasn’t cancelled or anything and they wouldn’t let me reopen another case . The whole reason of taking out income protection is if anything happened to me it would pay out every month so I could pay my bills. Unfortunately I cannot add a picture of the letter they sent to me but I will try to do it on Google reviews”

Helpful Report

Hi Calvin, Thank you for your feedback. Due to nature of the claim process containing sensitive information, I have sent you a private message with further details and to help address your concerns. Should you wish to further discuss the feedback that you have provided, please feel free to get in touch with our Member Services team on 0161 428 1212. Kind regards, Lyba

“I have been paying for accident/sickness cover for a number of years. I’m trying to claim sickness cover due to a broken ankle. The coronavirus has made reaching anyone by phone impossible. Doing email correspondence only. Instead of asking for all the paperwork they want to see in one go, even though I’ve provided ample, I get an email every 5/6 days asking to see something else. I am so annoyed, I’ve been paying my premium for years. Even though I’ve provided my mobile and landline numbers I have had no phone call. Really do your homework before taking out this kind of cover and see how long you have to wait until you finally get a payment from Shepherds Friendly or any other company. This is the first time I have made a claim and for a straight forward claim, there’s been a lot of delay tactics!!!”

Helpful Report

Hello, Thank you for leaving us a review. Due to the current situation our team is working remotely and so it may take a bit longer than usual for us to get back, we appreciate your patience and understanding. Someone from our claims team will be in touch with you today to help give you an update on your claim. In the meantime if you have any further questions or there’s anything else we can help with, please get in touch with our Member Services team by email on members@shepherdsfriendly.co.uk or over the phone on 0161 428 1212. Kind regards, Lyba

“Paid £1800 in premiums in 2 year's income protection.waited 7 WEEKS only to be told not eligible for benefits due to fact l did not disclose blocked ears, sore knee,stiff neck,heart burn and l enjoy a drink which most people do . AVOID THIS COMPANY”

Helpful Report

Hello, Thank you for getting in touch with us. Should you wish to further discuss the feedback that you have provided, please get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“This company will charge you 10/20% or what ever they feel at the time for withdrawing your money and blame it on covid. Thieves... You’ve been warned!!!”

Helpful Report

Hello, thank you for leaving us a review. I just want to address your point to provide some context about the current situation. The spread of COVID-19 has had a significant impact on financial markets worldwide. All investments carry some level of risk, and during periods of uncertain and challenging economic conditions, they may lose value. For this reason, you should always view investing with a medium to long-term outlook of five years or more. While we understand that some members need access to their money now, and empathise with their situation, we also need to provide protection for our members who are remaining invested in the fund. To do this we apply a Market Value Reduction (MVR), which ensures that when members withdraw during adverse market conditions, they do not leave with more than their fair share of the assets. You can find out more about MVRs in your plan terms and conditions or by contacting our Member Services Team. Historically, this is not something that has been common, and is not a decision that has been taken lightly. However, we do find ourselves in an unprecedented situation, and this is necessary to protect all our members who have money invested with us. Please do get in touch if you would like to discuss this further. Our Member Services Team are available on 0800 526 249 or at members@shepherdsfriendly.co.uk.

“I didn't get anything form your guys or any information about me and my daughter ...how's work ?”

Helpful Report

Hello, Thank you for leaving us a review. Our Member Services Team will be in touch shortly to help you access your Welcome Pack and plan details online via Your Account. If there’s anything else we can help with, please feel free to contact the team on members@shepherdsfriendly.co.uk Kind regards, Lyba

“Currently charging customers 20% to withdraw anything. Given how many people are struggling due to coronavirus and being furloughed, this is revolting and SF should be ashamed of this practice.”

Helpful Report

Hello, thank you for leaving us a review. I just want to address your point to provide some context about the current situation. The spread of COVID-19 has had a significant impact on financial markets worldwide. All investments carry some level of risk, and during periods of uncertain and challenging economic conditions, they may lose value. For this reason, you should always view investing with a medium to long-term outlook of five years or more. While we understand that some members need access to their money now, and empathise with their situation, we also need to provide protection for our members who are remaining invested in the fund. To do this we apply a Market Value Reduction (MVR), which ensures that when members withdraw during adverse market conditions, they do not leave with more than their fair share of the assets. You can find out more about MVRs in your plan terms and conditions or by contacting our Member Services Team. Historically, this is not something that has been common, and is not a decision that has been taken lightly. However, we do find ourselves in an unprecedented situation, and this is necessary to protect all our members who have money invested with us. Please do get in touch if you would like to discuss this further. Our Member Services Team are available on 0800 526 249 or at members@shepherdsfriendly.co.uk.

“Website account login is nowhere near good enough. Not having an app is not ideal but the user experience of logging in on a mobile device is poor. Page doesn’t load, no menu options, password input boxes labelled correctly...not good at all.”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,963 reviews