Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,998 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,998 reviews

Customer Service
Communication Channels	Telephone, Email

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highest sum assured I could find for over 50 plan premium of £30. Online application very simple. Unfortunately no human contact. Thats just the way of things so only 4 stars.”

Helpful Report

“Very easy to open and set up. Would have liked a paper confirmation though.”

Helpful Report

Hello Raymond, Thank you for your review. We always value feedback from our members. We email all members their Welcome Pack once their plan has been issued, but we don't normally send this by post to make things quicker, easier, and more sustainable for our members. But we understand that not everyone will prefer this. If you'd like to receive any documents by post, you can always get in touch with our friendly Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“website was easy to understand for a layman like me who is not tech savvy”

Helpful Report

“When I phoned there was no one available to open the account I wanted to invest in. I nearly went to another provider.”

Helpful Report

Hello Fiona, Thank you for sharing your review. I’m sorry to hear that you had trouble reaching us. When you called, we experienced a technical difficulty with our phone lines. We're looking into this to help prevent similar issues in the future. We appreciate you bringing this to our attention and apologise for any frustration or inconvenience caused. If you have any questions, please don't hesitate to reach out at shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Useful products offered”

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“User friendly and easy to operate”

Helpful Report

“Understan̈dable and Simple process to set up account”

Helpful Report

“The setting up process was quick and I was happy with it.”

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“New to the service so time will tell how good it is.”

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“Online forms were simple and easy to follow.”

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“Good rates and easy to setup. But after all of this a simple REAL letter to confirm policy and record keeping not done.”

Helpful Report

Hello Martin, Thank you for your review. We always value feedback from our members. We email all members their Welcome Pack once their plan has been issued, but we don't normally send this by post to make things quicker, easier, and more sustainable for our members. But we understand that not all our members will prefer this. If you'd like to receive any documents by post, you can always get in touch with our friendly Member Services team. I understand that we've spoken to you, and we'll be sending out a postal version of your Welcome Pack. If you have any more questions please don't hesitate to get in contact using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, Elena

“Very happy, its amazing here.”

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“Did what I wanted, quickly and timely.”

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“As I have only just started, it is not relevant for a review of how things are going. I did struggle at first setting account up on line. Got frustrating but work out in the end. I am glad I stuck with it. As this is for my kids future, she lets hope you deliver”

Helpful Report

Hello Craig, Thank you for your review. We always value feedback from our members. I'm sorry to hear that you had trouble setting up an account online. We aim to make everything as simple as possible for our members, but if you need any support you can get in touch with our friendly Member Services team here https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“I have opened this account as UNISON member but I don’t think I have received any benefits as stated on the invitation email”

Helpful Report

Hello Jerlin, Thank you for your review. I'd like to help you with this, so I've looked into it. I've sent you a private message explaining that the ISA Boost has now been paid as per our terms and conditions. If you have any more questions, please don't hesitate to get in touch with our friendly Member Services team using our help and support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“it`s fine, the tax exempt part is what appealed and the rate is very favourable”