Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,963 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The setting up process was quick and I was happy with it.”

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“New to the service so time will tell how good it is.”

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“Online forms were simple and easy to follow.”

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“Good rates and easy to setup. But after all of this a simple REAL letter to confirm policy and record keeping not done.”

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Hello Martin, Thank you for your review. We always value feedback from our members. We email all members their Welcome Pack once their plan has been issued, but we don't normally send this by post to make things quicker, easier, and more sustainable for our members. But we understand that not all our members will prefer this. If you'd like to receive any documents by post, you can always get in touch with our friendly Member Services team. I understand that we've spoken to you, and we'll be sending out a postal version of your Welcome Pack. If you have any more questions please don't hesitate to get in contact using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, Elena

“Very happy, its amazing here.”

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“Did what I wanted, quickly and timely.”

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“As I have only just started, it is not relevant for a review of how things are going. I did struggle at first setting account up on line. Got frustrating but work out in the end. I am glad I stuck with it. As this is for my kids future, she lets hope you deliver”

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Hello Craig, Thank you for your review. We always value feedback from our members. I'm sorry to hear that you had trouble setting up an account online. We aim to make everything as simple as possible for our members, but if you need any support you can get in touch with our friendly Member Services team here https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“I have opened this account as UNISON member but I don’t think I have received any benefits as stated on the invitation email”

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Hello Jerlin, Thank you for your review. I'd like to help you with this, so I've looked into it. I've sent you a private message explaining that the ISA Boost has now been paid as per our terms and conditions. If you have any more questions, please don't hesitate to get in touch with our friendly Member Services team using our help and support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“it`s fine, the tax exempt part is what appealed and the rate is very favourable”

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“New to it.just in my experimental state.”

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“very helpful staff”

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“Easy to navigate”

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“Easy to set up”

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“Easy application/registration process. Disappointed not to receive communication informing me of ‘where we’re at’! Received feedback request before any policy received.”

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Hello, Thank you for leaving your review. I've looked into this, and I can see that your Welcome Pack was emailed shortly after you took out your plan. If you haven't seen it, it's possible that it's gone into your junk or spam folder. If you can’t spot it, please don't hesitate to get in touch with our friendly Member Services team using our online support form https://www.shepherdsfriendly.co.uk/help-and-support/ and they can send it again. We don't normally send out our Welcome Packs by post, but if you'd like a postal pack please contact our Member Services team using the above link and we can send one out to you. Kind regards, Elena

“Easy to make first payment at weekend”

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“Easy to understand and open account”

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“It was an easy process to open an account, how the account fairs we will have to see.”

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“I would like to see the past performance of this isa. I cannot find it anywhere!”

Helpful Report

Hello Henry, Thank you for your review. We always value feedback from our members. Our friendly Member Services team would be happy to help you with this. You can get in touch using our online support form here: https://www.shepherdsfriendly.co.uk/help-and-support/, selecting the option 'I would like information about one of your plans' or give us a call on 0800 526 249. Kind regards, Elena

“Essay to setup, every thing went smoothly”

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“Generally excellent but lacks account access on-line”

Helpful Report

Hello, Thank you for your review. We always appreciate feedback from our members. Unfortunately, from your review I can't see what product you hold with us. But we do offer online account access if you hold one of our Stocks and Shares ISAs or Junior ISAs, either through our login page here: https://www.shepherdsfriendly.co.uk/your-account/log-in or using our mobile app. You can find our mobile app in the Google Play store for Android or the App Store for Apple devices. Additionally, our Income Protection members can log in online to access their Enhanced Benefits here: https://www.shepherdsfriendly.co.uk/enhanced-benefits-login/. If you have any questions, you can get in touch with our friendly Member Services team over the phone on 0800 526 249 or using our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

Shepherds Friendly is rated 4.6 based on 2,963 reviews