Shepherds Friendly Reviews

4.69 Rating 1,920 Reviews
95 %
of reviewers recommend Shepherds Friendly
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Own Driver
on-time delivery
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.73 out of 5
Read Shepherds Friendly Reviews

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website





Haw Bank House,High Street,Cheadle,Cheshire

Write Your review

Tell us how Shepherds Friendly made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
I think that that it’s a great service, however could be made better with a slightly more user friendly website site.
1 Helpful Report
Easy online application form. Quick to sort out
Helpful Report
Simple and Straightforward to open an account.
Helpful Report
Experience was fine to open account.
Helpful Report
It was very straightforward and informative. Clear language and explanations so very pleased. thanks Jim
Helpful Report
Excellent savings strategy and very friendly staff. Hope to have a long savings future ahead
Helpful Report
Happy with my experience so far havnt been with them long so far so good
Helpful Report
Really friendly and helpful staff on the customer service line, explained everything to me so well! And in such a polite manner!! Despite not receiving any paperwork yet but I’m happy so far :)
Helpful Report
Hi Neelam

Thank you for leaving us a review. We’re so glad you’re happy with the service you’ve received!

With regards to your paperwork, our Member Services team have tried to get in touch with you to help you access your Welcome Pack online. They have now sent this over in the post, so you should receive it in a few days.

If there’s anything else we can help with, please feel free to contact Member Services on 0161 428 1212 or by email on

Kind regards,
Easy and simple.
Helpful Report
Very good 👍
Helpful Report
Application and opening of the account and deposit of funds was very simple. Rated 4 stars as I would like to have a mobile app to easily add future deposits and track the balance etc. Support are also very prompt and helpful :)
Helpful Report
Easy to use
Helpful Report
Easy,straightforward instructions online.
Helpful Report
Have done everything on line, so not had to call and speak with anyone yet?
Helpful Report
Easy to set up
Helpful Report
Ok. Good ease. Of use but basic
1 Helpful Report
Very easy to complete form online
1 Helpful Report
Easy website quick service to set up savings regularly.
Helpful Report
Opening the account for my son was easy and everything well explained. I think it’s good for the future of my son.
Helpful Report
Easy application process
Helpful Report
Shepherds Friendly is rated 4.69 based on 1,920 reviews