Shepherds Friendly Reviews

4.68 Rating 1,633 Reviews
95% of reviewers recommend Shepherds Friendly

About Shepherds Friendly: Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

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Haw Bank House,High Street,Cheadle,Cheshire

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Own Driver
on-time delivery
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.68 out of 5
"Easy to use and manage account and website. Will recomend if you care about future of your child."
"I found setting up the account so simple and the benefits of doing so are brilliant! I’m so glad to have stumbled across this amazing opportunity to save for my child’s future - thank you!"
"The value is not in the "Advertising & Marketing" the value is in the safety, return and confidence in your investment, with Shepherds Friendly. Once a member regular updates and opportunities are offered and advised. Our decision to join Shepherds is one we are very happy with."
"Easy to open young savers account with minimal fuss."
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"It was really good. Staff was quite friendly and approachable. It was easy to access."
"Based on my telephone calls, the advisers were veryhelpful."
"Easy to open account and if they need any more information from you they just email you"
"Good friendly service and great way to save for my children's future."
"I found the experience of opening an account with Shephards Friendly easy and the staff were very helpful indeed"
"Really easy to open and efficient in sending policy information"
"Seemed to be some website functionality issues but overall a good, fast process"
"Easy going bank with regular statements and communication. Easily contactable customer service with advisors within UK. One happy and satisfied customer"
"helpful representative but only got 2 accounts not 3 as requested"
"Communications not as clear and comprehensive as Scottish Friendly - e.g. wasn't left sure whether account had been fully set up and approved or not, had to ask customer services for junior ISA plan number. But, initial application was smooth and customer service good since."
"Staff were friendly on the phone and explained the process well and answered all of my questions."
"I was happy with the process of joining up."
"Set up process easy enough to complete quickly. Some of the figures on investments, length of time of investment and costs etc weren’t that well explained."
"Extremely simple - and great cashback offer via Quidco."
"Very quick and easy account to open.........."
"Good ways to plan and mange your investments."
Shepherds Friendly is rated 4.68 based on 1,633 reviews