Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 3,002 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 3,002 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff,dealt with my issue.”

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“I found the form very easy to fill in”

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“Shepherds Friendly. The process of opening an ISA was quick and straightforward.”

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“Very helpful staff”

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“Good useful help when I made an error and opened the wrong type of ISA.”

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“Downloading the app and signing up for an account was straightforward.”

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“Highest sum assured I could find for over 50 plan premium of £30. Online application very simple. Unfortunately no human contact. Thats just the way of things so only 4 stars.”

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“Very professional and helpful British staff.”

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“Once again I opened a 5 year plan at a very good rate of interest and so easy and smoothly to do”

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“We have set up a number of bonds in the last few years, and this was the quickest and easiest, and most importantly the best interest rate available”

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“All my dealings with Shepherds Friendly have been simple, easy and straightforward. They also offer excellent savings rates!”

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“Easy to use, no brow beating to make you take more on. Make your own mind up”

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“Ive been thınkıng about an over 50s plan for many years, ı researched many companıes and thıs ıs the best deal out there. Very easy to set up ım very pleased wıth the polıcy. Thankyou”

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“Easy to set up. Time will tell if it was the right account to open”

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“Everything dealt with online no hassle at all one happy customer 🙂”

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“Very easy to open and set up. Would have liked a paper confirmation though.”

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Hello Raymond, Thank you for your review. We always value feedback from our members. We email all members their Welcome Pack once their plan has been issued, but we don't normally send this by post to make things quicker, easier, and more sustainable for our members. But we understand that not everyone will prefer this. If you'd like to receive any documents by post, you can always get in touch with our friendly Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Easy to contact, friendly and efficient telephinevadvisor”

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“website was easy to understand for a layman like me who is not tech savvy”

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“Can't find any information on the website regarding dead happy life insurance that they took over. Would be useful to have somewhere you can log in and check your policy”

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Hello Stewart, Thank you for your review. I'm sorry to hear that your experience wasn't as you'd expected. Unfortunately, the DeadHappy online portal and app are no longer available. But, we’d like to assure that nothing has changed in terms of your cover – your policy is still in place, the terms of your cover are still the same, and all valid claims will be paid. We do get in touch whenever there are important updates that might affect your policy, but we appreciate you taking the time to share your feedback. I understand that you've been in touch with our Member Services team and they've sent over the documents you requested. If there's anything else we can help with, please do reach out at: shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Extremely well made.”

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Shepherds Friendly is rated 4.6 based on 3,002 reviews