Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,963 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I applied on 4 april however i have not received an email with the welcome pack and policy documents yet. Please can this be sent to vicazza@hotmail.com as soon as possible?”

Helpful Report

Thank you leaving your review, our members’ experience is important to us and I’m sorry to hear you haven’t yet received your welcome pack. I have sent this out to you via email, and also posted a copy to your address which you should receive shortly. In the meantime, if you have any further questions, please don’t hesitate to contact our Member Services Team on 0330 311 4502, or by email at members@shepherdsfriendly.co.uk, where we will be happy to help. Kind regards, Kevin

“i couldn't login to the online account due to maintaince issue more than 3 weeks they didn't sort out the issue yet.”

Helpful Report

Thank you for your comments. We take all of our members’ feedback seriously, and we are working on developing our online log-in area for our Junior ISA members this year. We will be letting all of our Junior ISA members know when this facility is available. If you have any further questions about your plan, please don’t hesitate to contact us on 0161 428 1212 or by email at members@shepherdsfriendly.co.uk. Kind regards, Heather

“I was told I was going to get a following email with me account details and that's didn't come through.”

Helpful Report

Good Morning, Thank you for taking the time to review Shepherds Friendly. We value our Members feedback, I am sorry to hear you haven’t received your Welcome pack. I have tried to contact you by telephone this morning to try and find out why our e-mail may not have reached you. To ensure you do receive your Welcome pack I have posted a copy today. Our Members experience is really important to us, if you would like to get in touch, you can contact me on 0161 428 1212. Many thanks Heather

“No way of seeing my account I'll be closing it as soon as I can find a phone number. It's like having an account with a ghost”

Helpful Report

“Set up an account got paperwork etc but no direct debits taken!”

Helpful Report

Further to our telephone conversations, we have now resolved this for you. If you have any further queries then please do let us know. Many thanks Shepherds Friendly

“Cancelled the policy but noone aknowleged cancellation not good customer service”

Helpful Report

Following our telephone conversation today I am currently looking into this and will contact you again shortly.

Shepherds Friendly is rated 4.6 based on 2,963 reviews