Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,962 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,962 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Policy set up and ran smoothly for first year. Had 5 years without a single day off but got really ill in February so made first claim for 5 weeks. In October had an issue with my knee. As soon as they realised a lengthy claim was coming started digging as deep as possible through my situation to find away out of paying by manipulating the fact I was self employed and had other family members working with me but not employed by me. End result rejected my claim, forced to work injured and closed the policy. If there is any way out of paying they will find it. Make sure everything is water tight and you have everything to back it up especially if you run your own business. Could have easily made a part payment as I could clearly prove my own loss of wages. Most likely end up as a long drawn out court case which non of us have the time or energy for.”

Helpful Report

Hello, Thank you for getting in touch with us and bringing your recent experience to our attention. Should you wish to discuss your review with us in further details, please get in touch with our Member Services Team on 0161 428 1212 or by sending them an email on members@shepherdsfriendly.co.uk Kind regards, Libbi

“Avoid at all costs! My mother who is 61 took out a policy for income protection - She claimed a year after the policy was taken out as she is not well. They honoured the claim for 3 months then just stopped. They have no grounds to stop paying, they are using clauses which are not applicable. my mother was fit and working when the policy was taken out - and has proof! They are claiming she was not- with NO proof and will not take into accounts and proof! She paid for a-policy she can not claim from and now left in a place where she cannot take out another policy as she is unable to work! I am taking this to the authorities! Very unfair!”

Helpful Report

“Wouldn’t provide cover because of previous issue with cancer”

Helpful Report

“I have made 3 payments amounting to £75 and have not received my echo dot.”

Helpful Report

Hello, Thank you for getting in touch with us and letting us know about your recent experience. We would like to look into this for you as we don’t offer the Echo Dot when you open a plan with us. Please could I ask you to contact our Member Service team on 0161 428 1212 so they can help resolve this. Kind regards, Lyba

“I was told I’d get my £50 voucher after the first payment. I have made two payments and still no voucher.”

Helpful Report

Hi Lucy, Thank you for leaving us a review. Our Member Service team will be in touch shortly to help with your Love2Shop voucher. If you have any further questions, our Member Services team will be more than happy to help. You can contact them on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“No welcome pack to confirm set up and no further contact. Poor start.”

Helpful Report

Hi Louise, Thank you for leaving us a review. Your Welcome Pack should be available when you login to Your Account online. Someone from our Member Service Team will be in touch shortly to help you out with accessing your documents. In the meantime if there’s anything else we can help with, please feel free to get in touch with our Member Services Team by calling them on 0161 428 1212 or emailing them on members@shepherdsfriendly.co.uk Kind regards, Lyba

“Do not use this company for income protection under any circumstances! This company has left my family destitute. We now face being made homeless! Stay well clear! Utterly disgusting the way they have acted!”

Helpful Report

Hello Nicola, Thank you for getting in touch. I would like to help with the feedback you have provided us but I will need some more details to locate your plan with us. To provide this please get in touch with our Member Services Team on 0161 428 1212 or by email at info@shepherdsfriendly.co.uk. Many thanks, Libbi

“I opened up an Over 50's plan. Absolutely no problem. About 10 days later I receive a phone call from WHAT I CAN ONLY DESCRIBE as THE MOST ARRGANT AND RUDE LITTLE NOBODY of a customer services representative saying there was an issue with my direct debit instructions. I was asked to repeat them which I did AND they were correct. I was then ASKED for proof that the account belonged to me in what I can only describe as the WORST POSSIBLE MANNER I've ever experienced. WHAT ANNOYED me most was when upon checking my online banking LO & BEHOLD the direct debit was set up. When I told her this she called me a liar. AVOID THIS COMPANY at all costs. There staff are HORRIBLE ARROGANT RUDE PEOPLE.”

Helpful Report

Hello, Thank you for bringing your recent experience to our attention. Here at Shepherds Friendly we work hard to put our members at the heart of everything we do and always aim for a positive outcome when talking to our members. However, on this occasion it appears we have fallen short of your expectations, we apologise for this and I will look into this matter further. Kind regards, Libbi

“Just making up obstacles to prolong money withdrawal/account closures. Not providing full info as in what needs to be included in the email requesting to do so, not responding asking for the info needed, informing me over the phone that despite email sent 3 weeks ago I now have to wait further 7 working days for my USA money...”

Helpful Report

Hi Anna, Thank you for getting in touch and leaving us a review. I’m glad to hear our Member Services Team was able to get in touch with you and help with your enquiry. If there’s anything else we can help with please feel free to contact our Member Services Team on 0161 428 1212 or by email at members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Therebly experience I was trusted them about cover if something happen I and my family will secure. And yes you are when you pay and not claim. After 1.5 years of pays in time was direct debit, I got injured of my knee, need surgery so good I got insurance for that I went to surgery applied for claim and looks they said wasn't accepted because my knee was physiotherapy 3 years ago and can't be indirectly case. Of course I was told them before of that but I wasn't sick I wasn't injured so they don't care. They was on claim. Right now they let me down and I didn't have money that was they promise. So just be careful”

Helpful Report

“I have had no follow up as to whether or not the plan was approved since I provided all the details. Awful service.”

Helpful Report

Hi Gemma, Thank you for your review. Our Member Services Team will be in touch shortly to arrange for your Welcome Pack to be re-sent and to help with any other questions you may have. If there’s anything else we can help with, please feel free to get in touch by calling on 0161 428 1212 or by emailing members@shepherdsfriendly.co.uk. Kind regards, Lyba

“I'm trying to close the account and you're not being helpful at all. I've changed my mind.”

Helpful Report

Hi Hayley, Thank you for leaving us a review. We’re sorry to hear you are leaving us, to close your plan you need email our Member Services Team on members@shepherdsfrienldy.co.uk. I have however let them know of your request and they will be in touch shortly to help and answer any questions you may have. In the meantime if there’s anything else we can help with please feel free to call our Member Services Team on 0161 428 1212. Kind regards, Lyba

“I still haven't received confirmation of my account opening. Very disappointed.”

Helpful Report

Hi Brian, Thank you for your review. Our Member Services Team will be in touch soon to arrange for your Welcome Pack to be re-sent. If there’s anything else you need help with, please feel free to contact them on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk. Kind regards, Lyba

“I found the setting up online all good but I am still yet to receive my policy despite chasing for over 2 weeks! If I don’t hear I will have no choice but to cancel the direct debit and take my business elsewhere”

Helpful Report

Hi Brett, Thank you for your review. Someone from our Member Service Team will be in touch soon to help. If there’s anything else we can help with, please feel free to get in touch on 0161 428 1212 or email members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Fake insurance. They cancel your policy when you are sick and they pay nothing.”

Helpful Report

Hi, Thank you for leaving us a review and for bringing this to our attention. Our Member Service Team will be in touch soon to help. In the meantime if you need to get in touch with us please feel free to call on 0161 428 1212 or email members@shepherdsfriendly.co.uk Kind regards, Lyba

“good web and easy to use”

Helpful Report

“I always paid regularly, but when I then worked on the ovaries and I could not work for two months they left me and I did not get my money back”

Helpful Report

Hello, Thank you for getting in touch. We would like to help you with your review; the best way to do this is to get in touch with our Member Services Team on 0161 428 1212 or by email info@shepherdsfriendly.co.uk We look forward to hearing from you. Many thanks, Val

“Shocking. Opened a plan assuming I could pay into it immediately. Not the case! Apparently you need to wait for an email confirming the plan is open. OK they have to do some checking, but 2 weeks later still no email. The ONLY contact I've had is an email asking me to rate their service! Well....I just have. UPDATE: Having clicked through the email and written the review above, I posted it using the "Submit as Anonymous" button .... note it says anonymous. A couple of hours later I received a call from Shepherds Friendly... "About the review you just left concerning our service..." What!!! Which bit of "Submit as Anonymous" am I misunderstanding? The caller, pleasant as she was, then suggested that I might like to make a payment there and then. Errr....let me think about that for while whilst I consider the trust issues raised here. I'm now promised a email which will address my "concerns". Looking forwarded to that one!”

Helpful Report

“Did not receive a welcome pack and when I did log in it logged me into someone else's account. This was solved quite quickly but shouldn't have occurred in the first place and does not fill you with confidence.”

Helpful Report

Hi Andrew, thank you for leaving your review. We take data protection seriously and are committed to managing and protecting members’ data appropriately, in accordance with the General Data Protection Regulation (GDPR). We ensure that there are clear processes and procedures in place to help protect personal data we hold. A thorough investigation has been carried out, with additional training administered and processes audited to ensure we offer our members the highest levels of security possible when it comes to their personal data. We are aware that this has been resolved, but if you have any additional feedback or questions then please don’t hesitate to contact us at members@shepherdsfriendly.co.uk or on 0161 428 1212. Kind regards, Max

“I applied on 4 april however i have not received an email with the welcome pack and policy documents yet. Please can this be sent to vicazza@hotmail.com as soon as possible?”

Helpful Report

Thank you leaving your review, our members’ experience is important to us and I’m sorry to hear you haven’t yet received your welcome pack. I have sent this out to you via email, and also posted a copy to your address which you should receive shortly. In the meantime, if you have any further questions, please don’t hesitate to contact our Member Services Team on 0330 311 4502, or by email at members@shepherdsfriendly.co.uk, where we will be happy to help. Kind regards, Kevin

Shepherds Friendly is rated 4.6 based on 2,962 reviews