I have been paying for accident/sickness cover for a number of years. I’m trying to claim sickness cover due to a broken ankle. The coronavirus has made reaching anyone by phone impossible. Doing email correspondence only. Instead of asking for all the paperwork they want to see in one go, even though I’ve provided ample, I get an email every 5/6 days asking to see something else. I am so annoyed, I’ve been paying my premium for years. Even though I’ve provided my mobile and landline numbers I have had no phone call. Really do your homework before taking out this kind of cover and see how long you have to wait until you finally get a payment from Shepherds Friendly or any other company. This is the first time I have made a claim and for a straight forward claim, there’s been a lot of delay tactics!!!