Name: Shepherds Friendly
Rating: 4.69

Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service, Own Driver
on-time delivery	98%
Customer Service
communication channels	Telephone, Email, Live Chat
queries resolved in	Under an hour
customer service	4.73 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

01614281212

Email:

info@shepherds.co.uk

Location:

Haw Bank House,High Street,Cheadle,Cheshire

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and acceptable”

Helpful Report

“System is good and process was easy but after some consideration and research I feel the returns have not been great on the fund and seems a little low risk for what will be a very long term investment for me. But great product and system for the right people.”

Helpful Report

“I'm still awaiting to see if it's live and my indie acceptable ???”

Helpful Report

Hi Philip,

Thank you for leaving us a review. Our Member Services team will be in touch with you shortly to arrange for your Welcome Pack to be re-sent and help you out with any other questions you may have.

In the meantime if there’s anything else we can help with, please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“Altough good to save better explanation could be given about limited and set amount to withdraw”

Helpful Report

Hello,

Thank you for leaving us a review.

We are always there to help our members with any queries, so if you’d like more of an explanation with regards to your plan or withdrawals, please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll gladly help.

Kind regards,
Lyba

“Shepherds is just good”

Helpful Report

Hi Iwa,

Thank you for leaving us a review. If there’s anything we can help with, please feel free to get in touch with our Member Services Team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk.

Kind regards,
Lyba

“No Problems so far”

Helpful Report

“Decided not to invest. This product is not for me.”

Helpful Report

Hi Lindsay,

Thank you for leaving us a review and offering us your feedback.

If you change your mind in the future we would be happy to welcome you back.

Kind regards,
Lyba

“Offer code would not work , and I had to telephone in order to complete my application . Staff were very helpful in dealing with this problem , and plan was then opened very efficiently”

Helpful Report

Hi Neil,

Thank you for leaving us a review. I’m glad our team was able to help you out. If you have any other queries or if there is anything else we can help you with, please feel free to get in touch with our Member Services Team by email at members@shepherdsfriendly.co.uk or by calling 0161 428 1212.

Kind regards,
Lyba

“All online. No contact”

Helpful Report

Hi Ian,

Thank you for leaving us a review. Someone from our Member Services Team will be in touch with you shortly to help answer any questions you may have regarding your plan. In the meantime, if you have any further questions or if there’s something we can help with please feel to get in touch by email at members@shepherdsfriendly.co.uk or by calling 0161 428 1212.

Kind regards,
Lyba

“I was not able to get the policy I wanted as it kept sticking and would not let me go any further.”

Helpful Report

Hi Deborah,

Thank you for leaving us a review. Someone from our Member Services Team will be in touch with you shortly to help you with your plan. In the meantime, if you have any further questions or if there’s something we can help with please feel to get in touch by email at members@shepherdsfriendly.co.uk or by calling 0161 428 1212.

Kind regards,
Lyba

“Not bad”

Helpful Report

Hi Venkata,

Thank you for leaving us a review. If you have any questions or there’s anything we can help you with please feel free to send us a message at members@shepherdsfriendly.co.uk or call us on 0161 428 1212.

Kind regards,
Lyba

“The company did not take a payment when they were supposed to. Also I haven’t received my love to shop voucher”

Helpful Report

Hi Kayleigh,

Thanks for leaving us a review. Someone from our Member Services Team will be in touch with you soon to help arrange for your Love2Shop voucher to be sent out. In the meantime if you have any questions or if there’s anything we can help with, please feel free to send in a message to members@shepherdsfriendly.co.uk or call us at 0161 428 1212.

Kind regards,
Lyba

“The set up was fine. However, it was purchased via Top Cash Back and this is not showing in my account - why ?”

Helpful Report

Hi Martin,

Thanks for leaving us a review following up your cash back.

Here is how the cashback process works; once you have opened a plan with us and paid your first premium there is a 90 day validation period. This is a period of time which allows us to ensure your transaction is valid and confirm all payments are received. Once this has been completed you should be able to see the cashback in your account shortly after.

If you have any questions please feel free to get in touch with our Member Services team who will help you. You can contact them on 0161 428 1212 or via email at members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“open was easy (11/01/19). company happy to take details and money but no response when you send emails. I still did not get my welcome pack( my husband open the same day and he got welcome pack few days later).I send email to customer service one week ago regards that matter and still no response. Little bit disapointed.”

Helpful Report

Hi Katarzyna,

Thank you for leaving us a review. I’m glad our Member Services Team was able to contact you and solve the issue.

If you have any other questions, or there’s anything we can help with please feel free to get in touch by calling on 0161 428 1212 or via email at members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“Found your leaflet through bounty, never revived my love to shop voucher when I signed up.”

Helpful Report

Hi Louise,

Thank you for leaving us a review. I’m glad our Member Services Team was able to contact you and solve the issue.

If you have any other questions, or there’s anything we can help with please feel free to get in touch by calling on 0161 428 1212 or via email at members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“set up with ease look forward to saving with them”

Helpful Report

“I emailed them three days ago to ask important questions but no response not even and auto generated message !”

Helpful Report

“Easy to set up the junior ISA. I am still yet to receive the £30 voucher I was promised on setting up. Still waiting to hear back from customer services (5days now) via email.”

Helpful Report

“Great service but I waited a long time to receive my policy documents”

Helpful Report

Hello,

Thank you for taking the time to leave us a review. I’m sorry it took a little longer that expected.

If you have any questions or if there is anything we can help you with, please feel free to get in touch with our Member Services Team by calling them on 0161 428 1212 or sending them an email at members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“IT said i ll receive £30 love2shop voucher once i open account with Shepherds friendly but unfortunately havent got none.”

1 Helpful Report

Hi Simona,

Thank you for taking the time to leave us a review.
I am glad our Member Services Team was able to get in touch with you to help resolve this.

If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk

Kind regards,
Lyba

Shepherds Friendly is rated 4.69 based on 1,919 reviews

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