Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,781 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,781 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled this the same day I took it out ~ I have had the confirmation of the cancellation and then everyday I get something in my in-box asking how I am enjoying this...I DON'T HAVE IT ~ Please stop!!63”

Helpful Report

Hello Sandra, thank you for your review. I'm sorry to hear that you're still receiving emails from us after cancelling your plan. We have now fixed this issue for you, so you should no longer receive communications from us. If there is anything else we can help you with, please don't hesitate to contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/, and our friendly Member Services team will be happy to help. Kind regards, George

“All seems OK so far. Wish I had been told it was app based though as wouldn't have bothered. I don't like adding loads of apps to my phone.”

Helpful Report

“I was impressed until I got this email which is addressed to my daughter when it should have been myself who opened the account !”

Helpful Report

Hello there, Thank you for taking the time to share your feedback with us. We always aim to provide a high level of service to all of our members, so I'm sorry to learn that we haven't met your expectations this time. Please be assured that I have fed your comments back to the relevant team to look into. I do hope that, going forward, you will be happy with your experience with us and the service you receive. If we can be of any assistance at all, our Member Services team are always happy to help. You can reach us on 0800 526 249 or via email: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“I haven’t had much experience to write a proper review as I applied online.”

Helpful Report

“Very easy to set up a plan But it seems very hard to be able to draw out any of my money I keep phoning But as yet have not been able to speak to anyone, getting abit concerned.”

Helpful Report

Hello Mary, Thank you for your review, I'm pleased to hear that you found it easy to set up your plan with us. Please be assured that our Member Services team are here to help with any withdrawal requests. We are currently receiving more phone and email enquiries than usual, so our response times are a little longer. This may explain why you have not yet been able to speak to us. I have sent your details to the Member Services team and have requested a callback for you. Someone will be in touch as soon as possible. If you need to speak to us in the meantime, you can reach us on 0800 526 249 or via email to: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“Contacted their customer service team by phone call. Easy to reach to them. Advisor is nice and helpful. Downside is not clear enough information (for example fees / what exactly are investing) on the ISA account welcome back.”

Helpful Report

Hello there, Thank you for your review. I’m really glad that you’ve been pleased with the service you’ve received from us so far. Members come first, so every piece of feedback we receive is valuable. Please be assured that we will take your comments about our Welcome Pack on board. Kind regards, Melissa

“Really easy to set up and user friendly website. Good communication from customer services and easy to top up isa. Negatives are the mvr reduction and more clarity regarding when the annual bonus will be applied and how its calculated would be appreciated.”

Helpful Report

Hello, Thank you for leaving your feedback, I'm happy to hear that you had a positive experience with regards to our website and Member Services Team. With regards to your experience of the application of a Market Value Reduction (MVR), please note that when you withdraw any money from your plan, we will calculate the value of the investments that you hold within the With-Profits Fund to ensure that you leave with your fair share. This may mean that: If you have been invested through periods of strong investment performance, you might get a final bonus, or; If you have been invested through periods of poor investment performance, and you leave the fund, you may get back less than the current value of your plan. Our investment products, such as the Stocks and Shares ISA, are invested in a diverse range of assets, including stocks and shares, property, gilts, bonds, and cash. The aim of this is to reduce risk to our members, while aiming to grow their investment over the medium to long-term. If you would like to go through this with someone from our Member Services team, please get in contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Having set up the account I am still waiting to hear about the reward and follow up email”

Helpful Report

Hello, Thank you for taking the time to leave your feedback, I’m sorry to hear that you haven’t received the information you were expecting with your plan. I have passed your details on to our Member Services team, who will get be getting in touch with you to help with this and any other queries you might have. If you would like to speak to someone before then, you can get in touch with our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“It seems a well-recommended policy but I would have liked to option to have it start after 12months and not 24.”

Helpful Report

Hello, Thank you for your comment, we always appreciate hearing feedback about our members’ experiences. If you have any questions for our Member Services team, you’re more than welcome to get in touch on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Simple set up. Cant comment on investment performance yet.”

Helpful Report

Hello, Thank you for your comment. We value the feedback we receive from our members, which we use to improve the experiences of as many members as we can. If you have any questions, you’re always welcome to get in touch with our Member Services team, who you can contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Easy enough to set up. But: 1) would have preferred mailed policy rather than emailed docs. Couldn't find an option to arrange this. 2) would have preferred option to set up my own chosen Standing Order date, rather than having one imposed which I will need to change at a later date. Otherwise happy with policy.”

Helpful Report

Hello, Thank you for sharing your feedback with us. I’m pleased to hear that you are happy with your policy. We really appreciate any opportunities to hear about ways we could improve the overall experience of our members, and we will certainly take your comments on board for the future. If you would like discuss this matter further with us, you are welcome to get in touch with our Member Services team on 0800 526 249 or via email: members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Probably going to cancel the policy I applied through Quidco and should have had a £215 payment award to my Quidco account. It has not tracked @nd I have had to raise a claim. I am therefore not going to risk the payment not being awarded. Have read some negative reviews so have a couple of weeks to think about cancelling.”

Helpful Report

Hello, thank you for giving us your feedback. I’m sorry to hear about this, we would be happy to look into this for you and I suggest that you contact our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Not much to offer”

Helpful Report

Hello, thank you for leaving your feedback. It's always nice to hear from our members. If there is anything in particular you would like to talk to us about, our Member Services team would be happy to speak with you. You can reach them on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Not spoken to anyone to review properly”

Helpful Report

“Slow in actioning queries after contact is made by telephone. Very, very slow in responding to digital queries made during the Covid-19 pandemic. No follow up, e.g. if you've requested a link to a form, there's no later check to ask if you managed OK.”

Helpful Report

“All ok, nothing of note to report yet.”

Helpful Report

Hello, Thank you for leaving a review. At Shepherds Friendly, we are always keen to hear about the experience of our members and are always available to listen to any queries you might have. If you ever have any questions, or would like to speak to someone about your plan, feel free to contact the Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Very good easy understand”

Helpful Report

Hello, Thanks for leaving a review. We always appreciate feedback from our members about their experience at Shepherds Friendly and are here to help if you have any questions or issues. If there is anything you want to discuss about your plan, always feel free to contact our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk, who will be more than willing to talk you through anything you want. Kind Regards, Aidan

“Great and easy to set up. Still yet to receive details though.”

Helpful Report

Hello Robyn-Jay, Thank you for your comments. We’re pleased to hear that you found it easy to set up your plan. Please be assured that someone will be in touch with regard to your plan details. Kind regards, Melissa Shepherds Friendly

“It’s ok but the introductory offer is nowhere to be seen”

Helpful Report

Hi Fulbahar, Thank you for getting in touch with us. Vouchers are sent out by email shortly after the first premium has been paid into the plan. If there’s anything else we can help with, please contact our Member Services team by email on members@shepherdsfriendly.co.uk or by calling 0800 526 249. Kind regards, Lyba

“I really don’t have much to say unfortunately. What little o have had to deal with Shepherds Friendly is it was easy to open the account for my daughter. And the one assistant who I dealt with via E-mail was quick and efficient. So for now I am pleased. I will wait to see if my joining £50 voucher comes through. Otherwise you will have a slightly unhappy customer.”

Helpful Report

Hi Sean, Thank you for leaving us a review. Your voucher will be sent to you via email shortly after you have paid your first premium into the plan. If there’s anything else we can help with or if you have any questions, please get in touch with our Member Services team by email on members@shepherdsfriendly.co.uk or by giving them a call on 0800 526 249 and they will be happy to assist. Kind regards, Lyba

Shepherds Friendly is rated 4.6 based on 2,781 reviews