Shepherds Friendly Reviews - Read 2,458 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.76 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

01614281212

Email:

info@shepherds.co.uk

Location:

Haw Bank House,High Street,Cheadle,Cheshire

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to set up and user friendly website. Good communication from customer services and easy to top up isa.
Negatives are the mvr reduction and more clarity regarding when the annual bonus will be applied and how its calculated would be appreciated.”

Hello,

Thank you for leaving your feedback, I'm happy to hear that you had a positive experience with regards to our website and Member Services Team.

With regards to your experience of the application of a Market Value Reduction (MVR), please note that when you withdraw any money from your plan, we will calculate the value of the investments that you hold within the With-Profits Fund to ensure that you leave with your fair share. This may mean that:

If you have been invested through periods of strong investment performance, you might get a final bonus, or;

If you have been invested through periods of poor investment performance, and you leave the fund, you may get back less than the current value of your plan.

Our investment products, such as the Stocks and Shares ISA, are invested in a diverse range of assets, including stocks and shares, property, gilts, bonds, and cash. The aim of this is to reduce risk to our members, while aiming to grow their investment over the medium to long-term.

If you would like to go through this with someone from our Member Services team, please get in contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk.

Kind Regards,

Aidan

“Having set up the account I am still waiting to hear about the reward and follow up email”

Hello,

Thank you for taking the time to leave your feedback, I’m sorry to hear that you haven’t received the information you were expecting with your plan. I have passed your details on to our Member Services team, who will get be getting in touch with you to help with this and any other queries you might have. If you would like to speak to someone before then, you can get in touch with our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk.

Kind Regards,

Aidan

“It seems a well-recommended policy but I would have liked to option to have it start after 12months and not 24.”

Hello,
Thank you for your comment, we always appreciate hearing feedback about our members’ experiences. If you have any questions for our Member Services team, you’re more than welcome to get in touch on 0800 526 249 or via email at members@shepherdsfriendly.co.uk.
Kind Regards,
Aidan

“Simple set up. Cant comment on investment performance yet.”

Hello,

Thank you for your comment. We value the feedback we receive from our members, which we use to improve the experiences of as many members as we can. If you have any questions, you’re always welcome to get in touch with our Member Services team, who you can contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk.

Kind Regards,

Aidan

“Easy enough to set up.

But:

1) would have preferred mailed policy rather than emailed docs. Couldn't find an option to arrange this.

2) would have preferred option to set up my own chosen Standing Order date, rather than having one imposed which I will need to change at a later date.

Otherwise happy with policy.”

Hello,

Thank you for sharing your feedback with us. I’m pleased to hear that you are happy with your policy. We really appreciate any opportunities to hear about ways we could improve the overall experience of our members, and we will certainly take your comments on board for the future. If you would like discuss this matter further with us, you are welcome to get in touch with our Member Services team on 0800 526 249 or via email: members@shepherdsfriendly.co.uk.

Kind Regards,

Aidan

“Probably going to cancel the policy I applied through Quidco and should have had a £215 payment award to my Quidco account. It has not tracked @nd I have had to raise a claim. I am therefore not going to risk the payment not being awarded. Have read some negative reviews so have a couple of weeks to think about cancelling.”

Hello, thank you for giving us your feedback. I’m sorry to hear about this, we would be happy to look into this for you and I suggest that you contact our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk.

Kind Regards,

Aidan

“Not much to offer”

Hello, thank you for leaving your feedback. It's always nice to hear from our members. If there is anything in particular you would like to talk to us about, our Member Services team would be happy to speak with you. You can reach them on 0800 526 249 or via email at members@shepherdsfriendly.co.uk.

Kind Regards,

Aidan

“Not spoken to anyone to review properly”

“Slow in actioning queries after contact is made by telephone.

Very, very slow in responding to digital queries made during the Covid-19 pandemic.

No follow up, e.g. if you've requested a link to a form, there's no later check to ask if you managed OK.”

“All ok, nothing of note to report yet.”

Hello,
Thank you for leaving a review. At Shepherds Friendly, we are always keen to hear about the experience of our members and are always available to listen to any queries you might have. If you ever have any questions, or would like to speak to someone about your plan, feel free to contact the Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk.

Kind Regards,

Aidan

“Very good easy understand”

Hello,

Thanks for leaving a review. We always appreciate feedback from our members about their experience at Shepherds Friendly and are here to help if you have any questions or issues. If there is anything you want to discuss about your plan, always feel free to contact our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk, who will be more than willing to talk you through anything you want.

Kind Regards,

Aidan

“Great and easy to set up. Still yet to receive details though.”

Hello Robyn-Jay,

Thank you for your comments. We’re pleased to hear that you found it easy to set up your plan.

Please be assured that someone will be in touch with regard to your plan details.

Kind regards,

Melissa
Shepherds Friendly

“It’s ok but the introductory offer is nowhere to be seen”

Hi Fulbahar,

Thank you for getting in touch with us. Vouchers are sent out by email shortly after the first premium has been paid into the plan.

If there’s anything else we can help with, please contact our Member Services team by email on members@shepherdsfriendly.co.uk or by calling 0800 526 249.

Kind regards,
Lyba

“I really don’t have much to say unfortunately. What little o have had to deal with Shepherds Friendly is it was easy to open the account for my daughter. And the one assistant who I dealt with via E-mail was quick and efficient. So for now I am pleased. I will wait to see if my joining £50 voucher comes through. Otherwise you will have a slightly unhappy customer.”

Hi Sean,

Thank you for leaving us a review. Your voucher will be sent to you via email shortly after you have paid your first premium into the plan.

If there’s anything else we can help with or if you have any questions, please get in touch with our Member Services team by email on members@shepherdsfriendly.co.uk or by giving them a call on 0800 526 249 and they will be happy to assist.

Kind regards,
Lyba

“very good service”

Hello,

Thank you for leaving us a review.

We're glad to hear you're happy with the service you've received from us.

If there's anything we can help with, please feel free to contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“I am trying to connect my children's account it is still not showing up on my account it has been 3weeks trying”

“Excellent service I’ve received from them have helped me so much. Was one of the best decisions I made in taking out a policy with them , we insure our car , house belongings so why not insure ourselves the most important thing”

Hi Darren,

Thank you for leaving us a review. We're glad to hear you're happy with the service you've received from us.

If there's anything we can help with, please feel free to contact our Member Services Team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“I have joined as a new member and this email is the first I have received. Nothing in the post to welcome me as an ISA customer.

Assume I will be getting something? Pretty poor really.”

Hello,

Thank you for leaving us a review and for bringing this to our attention. I’m sorry to hear that you haven’t received your Welcome Pack, I have spoken to our Member Services team who will get in touch with you shortly and help you access all your welcome documents online, and send it in the post too, if you like.

If there’s anything else we can help with in the meantime, please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk

Kind regards,
Lyba

“The service has been good so far!!! Really looking forward to the bonus!”

Hi Georgina,

Thank you for leaving us feedback. Glad to hear you are happy with the service you have received. If there’s anything we can help with please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk.

Kind regards,
Lyba

“Opening the account was extremely easy.”

Hi Georgina,

Thank you for leaving us feedback. Glad to hear you found the process of opening an account easy. If there’s anything we can help with please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk.

Kind regards,
Lyba

Shepherds Friendly is rated 4.66 based on 2,458 reviews