Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,963 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Personal income protection with them for 8yrs or more Had a RTA and have a bad back from September they've paid me out from October to last month then started messing about Eventually got last month's money 2 weeks late Only to find out yesterday they've stopped my payment for the 5th of this month. Waiting on an MRI but they've now said I've only soft tissue and musculoskeletal injuries from what theyve taking from my medical notes!!!They're conclusion I should have been ok between 29-40 days from my injuries,!! What a joke people at a desk making decisions 😡😡”

Helpful Report

Hello Richard, Thank you for your review. I'm sorry to hear about your experience. To make things fair for all our members, we do have Terms and Conditions that must be met. We're currently reviewing the extra information you've sent us, and we'll be in touch. If you have any questions, our friendly Member Services team are here to help. You can reach them using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“The setting up process was quick and I was happy with it.”

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“Very good”

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“Very easy and quick to set up. The app is great also”

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“Clear and efficient”

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“Easy to set up ISA, really happy with the online experience.”

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“Early days to ascertain whether Shepherds Friendly is worth more than 3 stars (this is based on ease of account opening and offer). I have just invested with them due to a very attractive offer that they gave me via Unison!! It remains to be seen whether their investment strategy is worth the money and brings in good gains!!!”

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“It was quite simple and straightforward.”

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“Put in a claim for 1 weeks sick pay, said that I had a pre existing condition, which when I pointed if they had read the report properly, that it was advice given from a nurse, not a complaint that I had gone to GP for, after pointing that out then they tried to say I haven’t got enough information on my record, totally contradictory and refused my claim, would avoid this company”

Helpful Report

Hello Joanne, Thank you for your review. I'm sorry to hear about your experience. We always aim to make fair decisions for all our members when they make an Income Protection claim, and we do have criteria that must be met. We've been in touch to let you know that we're currently reviewing your claim again like you asked us to, and our Senior Claims Manager will be in contact. If you have any questions, our friendly Member Services team are here to help. You can reach them using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Good experience - straightforward and seamless.”

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“It was easy to set up my over 50s account. There has been just about the right amount of emails and contact over the past year.”

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“New to the service so time will tell how good it is.”

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“Very easy to open my account smooth application and policy documents were available quickly”