Shepherds Friendly Reviews - Read 2,458 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.76 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

01614281212

Email:

info@shepherds.co.uk

Location:

Haw Bank House,High Street,Cheadle,Cheshire

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rate is 5. The staff are very professional and helpful. I have already written to you to say especially how helpful and approachable/patient Val is.”

“Very good!”

“Very simple joining instructions on their website.”

“Excellent service, I was very pleased with the efficiency of Shepherds friendly.”

“Quick and easy set up of savings account for our child.”

“Really easy to set up and user friendly website. Good communication from customer services and easy to top up isa. Negatives are the mvr reduction and more clarity regarding when the annual bonus will be applied and how its calculated would be appreciated.”

Hello, Thank you for leaving your feedback, I'm happy to hear that you had a positive experience with regards to our website and Member Services Team. With regards to your experience of the application of a Market Value Reduction (MVR), please note that when you withdraw any money from your plan, we will calculate the value of the investments that you hold within the With-Profits Fund to ensure that you leave with your fair share. This may mean that: If you have been invested through periods of strong investment performance, you might get a final bonus, or; If you have been invested through periods of poor investment performance, and you leave the fund, you may get back less than the current value of your plan. Our investment products, such as the Stocks and Shares ISA, are invested in a diverse range of assets, including stocks and shares, property, gilts, bonds, and cash. The aim of this is to reduce risk to our members, while aiming to grow their investment over the medium to long-term. If you would like to go through this with someone from our Member Services team, please get in contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“GREAT and friendly”

“Money making money for the future. Simple and easy to understand what it works towards.”

“Everything's gone fine and quickly.”

“Having set up the account I am still waiting to hear about the reward and follow up email”

Hello, Thank you for taking the time to leave your feedback, I’m sorry to hear that you haven’t received the information you were expecting with your plan. I have passed your details on to our Member Services team, who will get be getting in touch with you to help with this and any other queries you might have. If you would like to speak to someone before then, you can get in touch with our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“I decided to choose a short term investment and decided that Shepherds long family run business profile suited what I was looking for”

“Very easy to use and understand”

“Easy to arrange JISA for son. Prompt correspondence too.”

“Really easy to open the account all from my mobile. Clear and simple to follow.”

“Easy to open a savings plan. All done online in no time at all. Clear information. I would reccomend Shepherds Friendly.”

“User friendly, trustworthy and ticks all the boxes I need”

“Very good, my friend told me about this saving account.”

“Easy to open account very straight forward application online”

“An easy way to build a little nest for a rainy day”

“Everyone was extremely helpful and informative over the phone and answered all my questions. I was uncertain about various things and they cleared these issues up for me.”

Shepherds Friendly is rated 4.66 based on 2,458 reviews