Contacted mid March and now in mid May they finally decided to contact my GP and ask for supporting information which can take up to six weeks to process. Correspondence is once every 5-6 days, there is no understanding of the facts that I have given all the information I have already and a month later after emailing back and forth they are still asking for something I already spoke about in the beginning. I'm paying premium so I can have money from the claim after a week of not working.... Well its been more than two months now and doesn't seem like anyone is in a hurry from their side, I'm still being charged though. Their competenc is close to none.