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Shepherds Friendly Reviews

4.6 Rating 2,781 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

4.6

Based on 2,781 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Shepherds Friendly 5 star review on 19th November 2020

Shepherds Friendly 5 star review on 14th September 2020

Shepherds Friendly 5 star review on 7th August 2020

Shepherds Friendly 5 star review on 22nd May 2020

Shepherds Friendly 5 star review on 14th January 2020

Shepherds Friendly 5 star review on 15th December 2019

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ambiguous /poor communication about whether the account has opened or not, both via email and over the phone even the box below this doesn’t allow me to say that I communicated with you both by email AND by phone because the email was ambiguous and the phone call was a pfaff too because the person I spoke with o was “new”. Also you sent me a text message, without warning me a few days after I submitted my application for your savings product, asking me to download an app which I never agreed to and it could have been a scam. Your phone rep had never heard of the app and had to ask a supervisor about it. I think that’s a silly way to do things because it’s time wasting and alarming”

Hello there, Thank you for sharing your experience with us; we appreciate all feedback as it helps us to further improve the service we offer to our members. I'm sorry to hear that we haven't met your expectations this time. I can confirm that we do use an app which makes it easier and quicker for our members to send any required documentation securely and instantly, rather than having to do so via post. Our Member Services team is currently growing, so we do have some new members of staff who have completed extensive training and have a lot of information to learn. We therefore thank our members for their patience and understanding when speaking to newer members of our team. I trust that you have now received the information you were waiting for regarding your plan. If you would like to discuss this further with us, you are welcome to call us on 0800 526 249 or get in touch via email: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“It took over 10 days for the child ISA to be made and the email to be sent and I'm still waiting for it to be linked with my main ISA.”

Hello, Thank you for reviewing your experience with us. I'm sorry to hear that you have been left waiting in relation to your Junior ISA. I'm not sure what has caused these delays but we would be happy to look into this for you; please contact our Member Services team on 0800 526 249, or via email to members@shepherdsfriendly.co.uk, so we can assist you with this matter. Kind regards, Melissa Shepherds Friendly

“Poor so far. No response to the questions I asked”

Hello there, Thank you for your feedback. At Shepherds Friendly, we pride ourselves on the high standard of service we provide, so I'm sorry to hear that you haven't had a response to your questions as of yet. If you still require assistance, our Member Services team will be more than happy to help; you are welcome to contact us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk. Many thanks, Melissa Shepherds Friendly

“What an inefficient Organisation this is and totally lacks customer care. It has taken me months and months to get someone to listen to me and send out a statement for a policy I have been paying for. What a shambles, sorry I have ever invested with them.”

Hi, Thank you for leaving your feedback, I’m sorry to hear that it took so long for you to receive your plan statement. We are sorry for any inconvenience caused, as it is our priority to ensure all of our members have as much access to their plan as they need. If you would like to speak to anyone about this matter, or anything else, feel free to get in contact with our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“I have been unable to access my plan as you are not sending security id codes through to my mobile for me to input to access my account. You have correct mobile number”

Hello, Thank you for leaving your feedback. I’m sorry to hear you’re having trouble with this, and we appreciate you getting in touch with us. I have passed your contact details on to our Member Services team, who will be more than happy to help you with this matter. Alternately, please feel free to contact us directly on 0800 526 249 or via email at members@shepherdsfriendly.co.uk Kind Regards, Aidan

“I applied online for 5 year bond one week ago and I am still waiting for an email to complete the application.”

Hello, Thank you for your feedback. The needs of our members are important to us, and we always aim to get back to you as soon as we can. We have recently been dealing with more enquiries than usual, which may explain the delay in hearing back from us. Please accept my apologies for any inconvenience this may have caused. If there is anything else you would like to raise with us, please don’t hesitate to get in touch on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Good customer service and generally a reliable low risk investment choice with very modest returns. However I am not keen on the MVR that has been disproportionately applied (10% )without providing any performance related information. As a member I disappointed that I am not able to withdraw my full balance.”

“Tried emailing to withdraw my money but they failed to make contact, also it’s impossible to withdraw money without talking to them”

Hello, thank you for taking to the time to share your experience at Shepherds Friendly with us. We always want to hear feedback from our members and to help solve any problems you may have encountered. If you would like to discuss this matter further, you can contact our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan.

“cashback did not show correctly, felt cheated.”

Hi Liang, Thank you for getting in touch with us. I’ve asked someone from our Member Services team to get in touch with you to help with your cashback query. In the meantime if there’s anything else we can assist with, please contact our Member Services team on members@shepherdsfriendly.co.uk or on 0800 526 249. Kind regards, Lyba

“They told me I would receive a love to shop voucher which I haven’t , and I can’t see how much I’ve saved in the account so not very clear for me”

Hi Gabriella, Thank you for leaving us a review. You should receive your Love2shop voucher within 30 days of having made your first payment into the plan. Someone from our Member Services Team will be in touch shortly to speak to you about this and to help you with any problems you may be having with online access to your plan. If you have any further questions or there’s anything else we can help with, please feel free to email the team on members@shepherdsfriendly.co.uk Kind regards, Lyba

“I have taken out a life insurance but to date I have not received any paperwork with account number etc, The only reason I know I was excepted was due to my bank informing me of the standing order. Very poor start by Shepherds Friendly. Hopefully I will receive the required paperwork in the foreseeable future,”

“It's been about 2 weeks and still no decision on my application. Got one email asking some questions about a very insignificant (in the grand scene of things) medical issues and not another word. Will look for another provider.”

Hello, Thank you for getting in touch with us and bringing your recent experience to our attention. We aim to make every experience with us as simple as possible and on this occasion we have not met your expectations, and we apologise for this. We would like to look into this further and help you. Please could you contact our Member Services team on 0161 428 1212 so they can help resolve any questions you might have. Kind regards, Lyba

“Cant log online after registering”

Hi Lorna, Thank you for leaving us a review and bringing this to our attention. Our Member Services Team will be in touch with you shortly to help you with accessing your online account. In the meantime if there’s anything else we can help with, please feel free to get in touch with our Member Services Team by calling them on 0161 428 1212 or emailing them on members@shepherdsfriendly.co.uk Kind regards, Lyba

“Opened the ISA because of a cashback incentive. The purchase is not showing in my cashback account and this is, apparently, because Shephers Friendly have failed to sort out internal processes properly. Not off to a great start, but hoping managing the ISA is a better experience.”

Hello Alan, thank you for your feedback. I will look into this matter for you and organise for our Member Services Team to contact you with an update on your cashback incentive. Many thanks Libbi

“I wrote an email enquiring about a confirmation email for the account I opened. I never received a reply and I'm still awaiting confirmation if the account is even opened.”

Hi Zanania, Thank you for leaving us a review. Our Member Services Team has been trying to get in touch with you, but unfortunately they have been unable to. We have re-sent your Welcome Pack by email and I would recommend checking your Junk/Spam inbox, just in case. If you still don’t receive it, please feel free to get in touch with us on 0161 428 1212 or by email at members@shepherdsfriendly.co.uk so we can help further. Kind regards, Lyba

Hi Zanania, Thank you for leaving us a review. Our Member Services Team has been trying to get in touch with you, but unfortunately they have been unable to. We have re-sent your Welcome Pack by email and I would recommend checking your Junk/Spam inbox, just in case. If you still don’t receive it, please feel free to get in touch with us on 0161 428 1212 or by email at members@shepherdsfriendly.co.uk so we can help further. Kind regards, Lyba

“I have had my cashback from this provider rejected I cant find the relevant info to enable me to set up my online account Its a bit disappointing really”

Hi Peter, Thank you for taking time out to leave us feedback. We are currently investigating your cashback and will be in touch with you regarding this soon. In the meantime, our Member Services Team will contact you to help you register online for Your Account. Kind regards, Lyba

“I have still not received an email for my plan documents/number, having applied for the stocks & shares ISA 3 weeks ago, so am unable to register my account online. Despite this money has still been taken out of my account.”

Hi Ben, Thank you for taking the time to leave us a review. Apologies for the delay in sending over your plan documents. Our Member Services Team has been trying to contact you, however, they have not been able to get in touch. Occasionally, our emails can get stuck in junk/spam filters, so we ask our members to check they’re not hidden away there first. In the meantime I will organise for your Welcome Pack to be sent by post and it should be with you soon. If there is anything else we can help you with, please give our Member Services Team a call on 0161 428 1212 or you can send them an email at members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Still waiting for welcome pack two weeks after making on line application. Have had to call the office; staff very pleasant and I am told it will arrive shortly. Not a very promising start”

Hello, Thank you for taking the time to leave us a review and apologies for the delay in sending over your plan documents. Occasionally, our emails get stuck in junk/spam filters, can I please ask you to make sure you they’re not hidden away there. If there’s anything else we can do to help while you wait for your Welcome Pack or if you have any questions, please feel free to contact our Member Services Team on 0161 428 1212 or send an email to members@shepherdsfriendly.co.uk. Kind regards, Lyba

“there appears to be a problem with sending documentation by email, twice requested but not sent, then asked for documentation by post which was sent. other emails from the company were received so not a problem at my end. otherwise ok but do ask for documentation by post”

Hello Mr Austin, Thank you for taking the time to leave us a review. I’m glad you have now received your plan documents and I’m sorry it took a little longer that expected. Our Member Services Team has been trying to contact you to see if there’s anything else we can do to help, however, they have not been able to get in touch with you. If you have an questions or if there is anything else we can help you with, please call 0161 428 1212 or you can send an email to members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Only just started x”

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Shepherds Friendly is rated 4.6 based on 2,781 reviews