Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,784 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up. All information is there for you in terms of breaking down each option to see what is right for you. The portal is easy to use once set up if you wish to top up.”

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“Very easy to open account and a friendly, helpful customer service team.”

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“Very easy account to ipen”

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“Good service, definitely friendly, good rate for bond”

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“It is very easy to set up a savings plan.”

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“The account was very easy to open, online. It was quick to get through on the phone, to confirm my deposits had been received. I received an email, with a welcome pack, when the total amount had been deposited.”

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“One of the best ways to save money”

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“I was able to speak to a person about a product that I was interested in and they gave me the relevant information requested”

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“I think u amazing iv got my 3 kids with u saving money 4 them I’m giving u 10 out 10”

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“The application wasn't really hard to fill in”

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“Easy to open an account and web site seems easy enough to navigate. Early days but have no complaints.”

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“very easy internet site to use for over 50,s plan life insurance”

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“Professional in all ways,Well done.”

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“Excellent professional Service Easy to understand”

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“Very easy to set up Junior ISA and clear communication throughout”

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“Very quick and professional. I trust you!”

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“I heard about shepherds family through Emma’s diary. I looked into it and thought this would be great to open an account for my little boy. Very easy to do and very impressed.”

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“It was a quick and simple process.”

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“Despite opening a plan & receiving a confirmation email, I cannot login to the website & when I request a password update I am yet to receive an email to reset it.”

Helpful Report

Hello Amy, Thank you for your review. I'm sorry to hear that you have had difficulty accessing your account. I have raised this with our Member Services team, who will look into this for you. A member of our team will be in touch with you soon to help resolve this issue. If there is anything else we can do to help, you can contact our friendly Member Services team on 0800 526 249 during our office hours, or via email at members@shepherdsfriendly.co.uk. Kind regards, Lucy

“not even worthy of one star disgusting chancers who will not tell you they would not have accepted you policy untill you are making a claim if i had not attempted to claim on the income policy they would have had taken my money and said nothing and tried to blame it on me how many other people paid for years without actually having the peace of mind they promised”

Helpful Report

Hello Del, Thank you for taking the time to leave a review. As a mutual, our commitment is always to our members, and we treat each claim with care and diligence. I’m sorry to hear that you’re unhappy with the outcome you received. We always aim to make fair decisions for all of our members and, in the interest of fairness, we do have terms and conditions that must be met. I understand that you no longer have a plan with us, but if there's anything further we can help you with, please don't hesitate to get in touch with our Member Services team on 0800 526 249 or via email at info@shepherdsfriendly.co.uk. Kind regards, Lucy

Shepherds Friendly is rated 4.6 based on 2,784 reviews